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Doubletree By Hilton Surabaya

5.0 star property
Luxury hotel connected to the convention centre in Genteng with free parking
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Doubletree By Hilton Surabaya

Exterior
Executive lounge
Deluxe Room, 1 King Bed
Daily buffet breakfast (IDR 250000 per person)
Deluxe Room, 1 King Bed | City view

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
The price is NZ$125
includes taxes & fees
17 Nov - 18 Nov

Explore the area

Map
Jl Tunjungan 12 East Java, Surabaya, 60275
  • BG Junction
    8 min walk
  • Tunjungan Plaza
    10 min walk
  • Grand City Surabaya
    4 min drive
  • Surabaya (SUB-Juanda)
    44 min drive

Room options

View all photos for Guest Room, 2 Twin Beds

City view

Guest Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Select Comfort bed
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

City view

Executive Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Smart TV
Renovated in 2021
Select Comfort bed
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Guest Room, 1 King Bed

City view

Guest Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Select Comfort bed
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Smart TV
Renovated in 2021
Select Comfort bed
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

Corner Suite, 1 King Bed | City view

Corner Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Dining table
Smart TV
Renovated in 2021
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | City view

Premium Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 138 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite, 1 King Bed

Loft Suite, 1 King Bed

Loft Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 102 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 1 King Bed, Accessible

City view

Guest Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Select Comfort bed
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite

Lobby

Premium Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for King Guest Room

Select Comfort beds, minibar, in-room safe, individually furnished

King Guest Room

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Presidential Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Twin Guest Room

Select Comfort beds, minibar, in-room safe, individually furnished

Twin Guest Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Accessible King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Duplex Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Duplex Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Corner King Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Corner King Suite

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Four Points by Sheraton Surabaya, Tunjungan Plaza
Pool
Kids pool
Parking included
Free WiFi
4.7 out of 5, Exceptional, (263)
The price is NZ$169
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the area

Surabaya

Doubletree By Hilton Surabaya puts you in the heart of Surabaya, connected to the convention centre and within just a 10-minute stroll of Tunjungan Plaza and BG Junction. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool and free self-parking. .Cloud 22 Rooftop Bar serves international cuisine. The Koffee Deli & More is the hotel's own lobby lounge. Enjoy the free kids' club, 24-hour gym and kids' swimming pool as well as access to bike hire. Business amenities include 16 meeting rooms, a business centre, and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also valet parking, along with the convenience of a free area shuttle. .In the area of this 5-property class Genteng hotel, you'll find Pakuwon Mall.

What's nearby

  • Tunjungan Plaza - 10 min walk
  • Surabaya Plaza Shopping Mall - 2 min drive
  • Submarine Monument - 3 min drive
  • Grand City Surabaya - 4 min drive
  • Surabaya Zoo - 7 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 19 min walk
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • ‪Rawon Setan - ‬5 min walk
  • ‪Toko Kopi Padma - ‬4 min walk
  • ‪Locaahands - ‬4 min walk
  • ‪All Time Buns - ‬3 min walk
  • ‪Thirthy Three Coffee Bar - ‬3 min walk

About this property

Doubletree By Hilton Surabaya

Luxury hotel connected to the convention centre in Genteng with free parking
Doubletree By Hilton Surabaya offers its guests a kids' pool, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre, 16 meeting rooms, and limo/town car service are available. A complimentary children's club, an arcade/games room, and multilingual staff are also featured at the luxury Doubletree By Hilton Surabaya. A free area shuttle within 3 kilometres is available. Free self parking is available. A complete renovation of Doubletree By Hilton Surabaya was completed in January 2021.

This 5-star Surabaya hotel is smoke free.

  • 310 guestrooms or units
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Doubletree By Hilton Surabaya offers 310 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished. Beds feature Select Comfort mattresses. 43-inch Smart televisions come with premium cable channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and free newspapers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: WiFi (IDR 150,000 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free area shuttle up to 3 kilometres
  • Area shuttle
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (IDR 50,000 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available on weekends for a fee of IDR 350,000; reservation required
  • Snack bar/deli

Restaurants on site

  • Cloud 22 Rooftop Bar
  • Makan Kitchen
  • The Koffee Deli & More

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • No lift (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Doubletree By Hilton Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 544500 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 250000 for adults and from IDR 125000 for children
  • Fee for in-room wireless Internet: IDR 150000 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: IDR 150000 per 24-hour period (rates may vary)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 544500 per night
  • Hosted evening meal: IDR 350000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Doubletree By Hilton Surabaya?

Doubletree By Hilton Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Doubletree By Hilton Surabaya?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Doubletree By Hilton Surabaya on 17 Nov 2024 start from NZ$125.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Doubletree By Hilton Surabaya?

Yep, Doubletree By Hilton Surabaya has a free self car park. Additionally there is secured valet parking for IDR 50000 per day.

Are there any beaches close to Doubletree By Hilton Surabaya?

The closest beach to Doubletree By Hilton Surabaya is New Kenjeran Beach (7 km).

Does Doubletree By Hilton Surabaya have a pool?

Doubletree By Hilton Surabaya has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 6:00 AM to 8:00 PM.

What makes Doubletree By Hilton Surabaya a romantic place to stay?

A lounge bar and 24-hour room service, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Doubletree By Hilton Surabaya.

Is Doubletree By Hilton Surabaya family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Doubletree By Hilton Surabaya is a hit with families.

Does Doubletree By Hilton Surabaya serve breakfast?

Yeah, buffet breakfast is available daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Doubletree By Hilton Surabaya?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Doubletree By Hilton Surabaya?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Doubletree By Hilton Surabaya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Doubletree By Hilton Surabaya?

No, pets and service animals are not allowed.

Doubletree By Hilton Surabaya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 56 out of 69 reviews" "
Rating 8 - Good. 9 out of 69 reviews" "
Rating 6 - Okay. 0 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peng Eng Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive team, comfortable, contemporary spaces
Comfortable room and club lounge. Warm and welcoming team. Thank you Verina and Asrori at the lounge, and Reza at Makan. Your attentiveness made all the difference.
Stayed 4 nights in Jul 2024

8/10 Good

Adele

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel room clean and comfortable. Hotel staff helpful. We were not there long enough to use the facilities but there appeared to be a pool & gym, roof top bar, coffee shop and resturaunt.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Much better than Doubletree properties that we stayed before in US. The staff were friendly and helpful and knows us by name.
Stayed 2 nights in Jun 2024

10/10 Excellent

Badai

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Apr 2024

10/10 Excellent

TECH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel

Stayed 3 nights in Mar 2024

10/10 Excellent

Rosa Lina Mega Winda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Each staff was very welcoming and polite. The hotel service was very pleasant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Peng Eng Peter

Stayed 1 night in Mar 2024

10/10 Excellent

Hiroshi

Stayed 1 night in Mar 2024

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 4 nights in Feb 2024

10/10 Excellent

Man Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

CHENGSI

Stayed 1 night in Feb 2024

10/10 Excellent

Chong Yuen

Travelled with family
Liked: Cleanliness, staff & service
The staffs at the 1st floor restaurant are friendly and attentive. Vegetarian can request for vegetarian breakfast
Stayed 2 nights in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and the bed are wonderful
Stayed 2 nights in Jan 2024

8/10 Good

Peng Eng Peter

Travelled with family
Liked: Staff & service, room comfort
An impressive team at the Doubletree Surabaya
The team at the hotel is excellent, and do an excellent job in ensuring guests have a great experience. I am very grateful to everyone. The condition of the rooms is another matter. I was assigned to one room which had a really bad smell and requested a room change. The club lounge manager came up to the room herself to understand my problem and resolved it nicely for me by finding another room that did not have that smell (in fact I was welcomed by a nice fresh scent). Although the hotel is just a few years old, both rooms had doors and cabinets with splintered or cracked edges, and a bathroom amenities box that had been varnished with a material that was badly flaking. Which was a shame. But again, the staff really made the difference.
Stayed 1 night in Jan 2024

8/10 Good

keng chi

Stayed 2 nights in Dec 2023

10/10 Excellent

Boo Chua

Stayed 2 nights in Nov 2023

2/10 Terrible

namyoung

Stayed 2 nights in Oct 2023

4/10 Poor

KIT YIN

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
not recommend
Stayed 2 nights in Oct 2023

10/10 Excellent

Ginna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and located right in the heart of the city.
Stayed 2 nights in Aug 2023

10/10 Excellent

Azlina

Stayed 2 nights in Aug 2023

10/10 Excellent

DALILA NUR ALIAA BINTI

Stayed 2 nights in Jul 2023

10/10 Excellent

riccy

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, thank you for the cake, my baby so happy
Stayed 1 night in Jun 2023