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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
Art Deco Surabaya hotel connected to the convention centre, steps from Pakuwon Mall
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Rooftop bar, al fresco dining, open daily
Children's play area - outdoor
Exterior
Junior Suite, 1 King Bed, Non Smoking (Junior Suite, 1 King Bed)
Breakfast, lunch, dinner served; Indonesian cuisine

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
Pakuwon Mall, Surabaya, 60216
  • Pakuwon Mall
    1 min walk
  • Pakuwon Trade Center
    5 min walk
  • Ciputra World Mall
    7 min drive
  • Surabaya (SUB-Juanda)
    42 min drive

Room options

View all photos for Room, 2 Single Beds, Non Smoking (Premium Deluxe, 2 Single Beds)

Room, 2 Single Beds, Non Smoking (Premium Deluxe, 2 Single Beds)

Room, 2 Single Beds, Non Smoking (Premium Deluxe, 2 Single Beds)

Highlights

Air conditioning
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
Bidet
Rainfall showerhead
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Non Smoking (Premium Deluxe, 1 King)

Frette Italian sheets, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking (Premium Deluxe, 1 King)

Highlights

Air conditioning
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
Bidet
Rainfall showerhead
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking (Deluxe Guest Room, 2 Single Beds)

Room, 2 Single Beds, Non Smoking (Deluxe Guest Room, 2 Single Beds)

Room, 2 Single Beds, Non Smoking (Deluxe Guest Room, 2 Single Beds)

Highlights

Air conditioning
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
Bidet
Rainfall showerhead
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed, Non Smoking (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed, Non Smoking (Junior Suite, 1 King Bed)

Highlights

Separate sitting area
Air conditioning
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
Separate bath and shower
Bathrobes
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium Suite, 1 King Bed, Non Smoking | Living room

Premium Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Air conditioning
Dining table
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
Separate bedroom
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Deluxe Guest Room, 1 King)

Room, 1 King Bed, Non Smoking (Deluxe Guest Room, 1 King)

Room, 1 King Bed, Non Smoking (Deluxe Guest Room, 1 King)

Highlights

Air conditioning
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
Bidet
Rainfall showerhead
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Four Points by Sheraton Surabaya, Tunjungan Plaza
Pool
Kids pool
Parking included
Free WiFi
4.7 out of 5, Exceptional, (263)
The price is NZ$169
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the area

Surabaya

At Four Points by Sheraton Surabaya, Pakuwon Indah, you'll be connected to the convention centre and steps from Pakuwon Mall. Highlights at this Art Deco hotel include a restaurant, an outdoor swimming pool and free self-parking. .The buffet restaurant, Djaman Doeloe Restaurant, serves Indonesian cuisine and is open for breakfast, brunch, lunch and dinner. Soiree Rooftop Bar is the hotel's own rooftop bar, serving drinks along with dinner. Enjoy the kids' swimming pool, free pool cabanas and pool loungers as well as access to a driving range. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Surabaya hotel include Surabaya Zoo and Taman Bungkul.

What's nearby

  • Pakuwon Mall - 1 min walk
  • Pakuwon Trade Center - 5 min walk
  • Surabaya Zoo - 7 min drive
  • Submarine Monument - 11 min drive
  • Tunjungan Plaza - 12 min drive

Getting around

  • Margorejo Station - 10 min drive
  • Tandes Station - 19 min drive
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • ‪Jong Java Indische Recipe - ‬2 min walk
  • ‪KOI Thé - ‬2 min walk
  • ‪Teppan House - ‬6 min walk
  • ‪Pepper Lunch - ‬1 min walk
  • ‪Golden Lamian Pakuwon Mall - ‬2 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

Art Deco Surabaya hotel connected to the convention centre, steps from Pakuwon Mall
Four Points by Sheraton Surabaya, Pakuwon Indah offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

The business-friendly Four Points by Sheraton Surabaya, Pakuwon Indah also features concierge services, dry cleaning/laundry services, and a front desk safe. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

  • 1 building
  • 310 guestrooms or units
  • 17 levels
  • Built in 2019
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Computer for guest use
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Four Points by Sheraton Surabaya, Pakuwon Indah offers 310 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with premium cable channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 268,000 for adults and IDR 134,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Djaman Doeloe Restaurant
  • Soiree Rooftop Bar

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift (140 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Surabaya, Pakuwon Indah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 605000.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 268000 for adults and from IDR 134000 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Surabaya, Pakuwon Indah?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Pakuwon Indah on 19 Nov 2024 start from NZ$144.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yep, Four Points by Sheraton Surabaya, Pakuwon Indah has a free self car park. Additionally there is valet parking for IDR 50000 per stay.

Are there any beaches close to Four Points by Sheraton Surabaya, Pakuwon Indah?

The closest beach to Four Points by Sheraton Surabaya, Pakuwon Indah is New Kenjeran Beach (14.4 km).

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a pool?

Four Points by Sheraton Surabaya, Pakuwon Indah has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah features an outdoor pool, free pool cabanas and golf lessons.

What makes Four Points by Sheraton Surabaya, Pakuwon Indah a romantic place to stay?

Al fresco dining and a lounge bar, as well as Frette Italian sheets in the guestrooms, all help set the scene for a romantic weekend at Four Points by Sheraton Surabaya, Pakuwon Indah.

Is Four Points by Sheraton Surabaya, Pakuwon Indah family-friendly?

You bet! With amenities such as a children's pool and children's meals, it's no surprise that Four Points by Sheraton Surabaya, Pakuwon Indah is a hit with families.

Does Four Points by Sheraton Surabaya, Pakuwon Indah serve breakfast?

You bet, buffet brekkie is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yep, they've got a lounge bar and an onsite restaurant that serves Indonesian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, pets and service animals are not allowed.

Is there a golf course on site at Four Points by Sheraton Surabaya, Pakuwon Indah?

There is a golf course next to Four Points by Sheraton Surabaya, Pakuwon Indah.

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 116 out of 143 reviews" "
Rating 8 - Good. 19 out of 143 reviews" "
Rating 6 - Okay. 8 out of 143 reviews" "
Rating 4 - Poor. 0 out of 143 reviews" "
Rating 2 - Terrible. 0 out of 143 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wati

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Commendation for Exceptional Service
I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.
Stayed 3 nights in Jul 2024

10/10 Excellent

Leng teck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall
Stayed 1 night in Jul 2024

10/10 Excellent

Xiaoqing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Wonderful place, though price went up significantly at the facility, last year I stayed at Westin, this year I had to stay at the four points, just kidding, the two hotels are built in the same building and all had exits directly to the shopping mall. Four points is a bit less expensive. Fabulous surroundings with great choice of everything.
Stayed 3 nights in May 2024

10/10 Excellent

GO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff
Stayed 3 nights in Jun 2024

10/10 Excellent

KEN

Stayed 2 nights in Jun 2024

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the rooftop and nice swimming pool
Stayed 2 nights in Jun 2024

10/10 Excellent

Hannan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.
Stayed 2 nights in May 2024

10/10 Excellent

MOHD ASWADI

Stayed 2 nights in May 2024

10/10 Excellent

CHARLENE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional and the food was delicious. Property is well-maintained.
Stayed 2 nights in May 2024

10/10 Excellent

zhi qiang

Stayed 10 nights in Apr 2024

10/10 Excellent

Gina, South St. Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding and very comfortable!
Stayed 2 nights in Mar 2024

8/10 Good

Yoshihiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Liong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024

10/10 Excellent

Leng teck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian KimTju

Liked: Amenities
by the capabilities of chef M.Hidayat, great gourmet cook, came out to greet people , listened to our opinion, that made my one week stay so memorable, this is the second time that I stayed at Four Points Pakuwon, will stay there again if I am in Surabaya
Stayed 7 nights in Dec 2023

10/10 Excellent

BING HAO GILES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

BING HAO GILES

Stayed 4 nights in Dec 2023

10/10 Excellent

Paul

Easy access to Pakuwon Mall
Stayed 4 nights in Nov 2023

10/10 Excellent

Boo Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023

10/10 Excellent

Eric, MISSISSAUGA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at all faculties are extremely friendly and polite, making the stay a very wonderful experience!
Stayed 3 nights in Oct 2023

10/10 Excellent

Hendry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.
Stayed 2 nights in Oct 2023

8/10 Good

Yong Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Minor need to be fix but hope to visit again
Stayed 8 nights in Sep 2023

10/10 Excellent

Chang Ming, Carey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and i totally enjoyed my stay!
Stayed 1 night in Sep 2023

10/10 Excellent

William Mallory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for my business meetings and an easy ride from the airport. From the front desk to everyone we engaged with at the hotel, they were so friendly and made us genuinely feel welcomed. The accommodations and food were incredible. Being attached to the shopping center/mall also gave us a chance to browse with ease of walking. Great experience!!