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JW Marriott Surabaya

5.0 star property
Luxury Surabaya hotel in Kedungdoro with 4 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Surabaya

Outdoor pool, pool umbrellas
Penthouse, 2 Bedrooms, Non Smoking | City view
Presidential Suite, 2 Bedrooms, Non Smoking
Lobby
Property amenity

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Parking available
  • Parking included
The price is NZ$158
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261
  • Tunjungan Plaza
    6 min walk
  • Bebek Goreng Bagong
    1 min walk
  • Surabaya Pasar Turi Station
    9 min drive
  • Surabaya (SUB-Juanda)
    44 min drive

Room options

View all photos for Suite, 1 Bedroom, Smoking, City View (View)

48-inch LCD TV with cable channels, TV

Suite, 1 Bedroom, Smoking, City View (View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dishwasher
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
Down duvet
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, City View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Single Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
Down duvet
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 3 Bedrooms, Non Smoking

48-inch LCD TV with cable channels, TV

Executive Suite, 3 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dishwasher
  • 206 sq m
  • City view
  • Sleeps 9
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, City View (View)

48-inch LCD TV with cable channels, TV

Suite, 2 Bedrooms, Non Smoking, City View (View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dishwasher
  • 127 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (View)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
Down duvet
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
Down duvet
  • 43.0 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (View)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed, Non Smoking (View)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow-top bed
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Twin Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • 128 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking, City View

48-inch LCD TV with cable channels, TV

Executive Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • 86 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking | Living room

Presidential Suite, 2 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • 390 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
Down duvet
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Non Smoking

Penthouse, 2 Bedrooms, Non Smoking | Living room

Penthouse, 2 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • 341 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

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4.7 out of 5, Exceptional, (73)
The price is NZ$123
for 1 room
includes taxes & fees
5 Jan - 6 Jan
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About the area

Surabaya

A luxury stay in the heart of Surabaya awaits you at JW Marriott Surabaya. Within just a 15-minute stroll, you'll find Tunjungan Plaza and BG Junction. Highlights at this family-friendly hotel include 4 restaurants, an outdoor swimming pool and free self-parking. .The restaurant, Pavilion Restaurant, serves international cuisine and is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the free kids' club, 24-hour gym, Hot tub and sauna. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. Full breakfast is available daily between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of a free shopping centre shuttle. .Places within a 30-minute walk of this 5-property class Kedungdoro hotel include Grand City Surabaya and Surabaya Plaza Shopping Mall.

What's nearby

  • Tunjungan Plaza - 6 min walk
  • Grand City Surabaya - 4 min drive
  • Surabaya Plaza Shopping Mall - 5 min drive
  • Surabaya Zoo - 6 min drive
  • Pakuwon Mall - 12 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • ‪Rawon Setan - ‬2 min walk
  • ‪Lontong Balap Pak Gendut - ‬3 min walk
  • ‪Imari - ‬2 min walk
  • ‪The Pavilion - ‬1 min walk
  • ‪Uppercut Steakhouse - ‬2 min walk

About this property

JW Marriott Surabaya

Luxury Surabaya hotel in Kedungdoro with 4 restaurants
JW Marriott Surabaya offers its guests a kids' pool, an outdoor pool, a health club, and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 14 meeting rooms are available. Event space at this hotel measures 132482 square feet (12308 square metres) and includes a conference centre. A sauna, a terrace, and a complimentary children's club are also featured at the luxury JW Marriott Surabaya. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 1 building
  • 407 guestrooms or units
  • 25 levels
  • 4 dining venues
  • 132482 sq ft of conference space
  • 12308 sq. m of conference space
  • Built in 1996
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: IDR 328,000 for adults and IDR 164,000 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Imari Japanese Restaurant
  • Pavilion Restaurant
  • SBCO
  • Tang Palace Restaurant
  • Uppercut Steakhouse

Things to do

  • 24-hour gym
  • Art gallery
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (132,482 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Executive Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Children age 5 and younger are not permitted to access the Executive Lounge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 605000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately IDR 328000 for adults and from IDR 164000 for children
  • Airport shuttle fee: IDR 450000 per vehicle
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

What is the cancellation policy at JW Marriott Surabaya?

JW Marriott Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Surabaya?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at JW Marriott Surabaya on 5 Jan 2025 start from NZ$158.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Surabaya?

Yep, JW Marriott Surabaya has a free self car park. Additionally there is valet parking for IDR 50000 per stay.

Are there any beaches close to JW Marriott Surabaya?

The closest beach to JW Marriott Surabaya is New Kenjeran Beach (7.3 km).

Does JW Marriott Surabaya have a pool?

JW Marriott Surabaya has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at JW Marriott Surabaya?

JW Marriott Surabaya features a health club, an outdoor pool and 1 hot tub. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes JW Marriott Surabaya a romantic place to stay?

1 hot tub and couples dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at JW Marriott Surabaya.

Is JW Marriott Surabaya family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Surabaya is a hit with families.

Does JW Marriott Surabaya serve breakfast?

Sure does, full brekkie is on offer daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at JW Marriott Surabaya?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at JW Marriott Surabaya?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Surabaya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at JW Marriott Surabaya?

No, pets and service animals are not allowed.

JW Marriott Surabaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 260 out of 434 reviews" "
Rating 8 - Good. 143 out of 434 reviews" "
Rating 6 - Okay. 21 out of 434 reviews" "
Rating 4 - Poor. 7 out of 434 reviews" "
Rating 2 - Terrible. 3 out of 434 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
We only spent one night and could not explore the area but it looked lively and fun
Stayed 1 night in Sep 2024

10/10 Excellent

Dona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by Sri.
Stayed 1 night in Sep 2024

10/10 Excellent

Manou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and they have a kids club and a spa
Stayed 1 night in Jun 2024

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive
Stayed 2 nights in May 2024

8/10 Good

Ryan

Stayed 2 nights in May 2024

8/10 Good

Kamil

Stayed 3 nights in Apr 2024

10/10 Excellent

David A, BROOKFIELD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most likely incredible staff
Stayed 5 nights in Apr 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! But with cigarette smell in our room
In general, the hotel was nice. The staff were attentive and the service was excellent. Good selection of local cuisine at breakfast which we enjoyed. Only issue was the periodic smell of cigarette smoke in our room even though our room was a non-smoking room. This could have come from either the aircon vents or the service stairwell which was directly opposite our room.
Stayed 2 nights in Mar 2024

8/10 Good

Restu

Travelled with family and small children
Liked: Cleanliness, staff & service
the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Stayed 1 night in Apr 2024

10/10 Excellent

Sureyya alican

Stayed 1 night in Mar 2024

8/10 Good

Chi Hoi Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Provide me the early check in while available room, which was helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Dwina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and good food ie. Imari and Pavilion
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean, nice fitness room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yoana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dona Lilly

Stayed 3 nights in Sep 2023

10/10 Excellent

jin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

10/10 Excellent

Mehran

Excellent service and staff
Stayed 7 nights in Jun 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay in Surabaya
Stayed 2 nights in May 2023

10/10 Excellent

rusiani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are fantastic, friendly and very helpful as well as accommodating
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Just average
Stayed one night at the deluxe room with city view.The room was average. Carpet floor looks old and need upgrade. Bed mattress were not in great condition. AC was not cool enough, they ended up sending technicians to fix it. Definitely an old hotel that need new touch up. Liked their marble bathroom and really enjoyed the food at the Pavilion restaurant. Waiters at the Pavilion were super friendly. Overall, it did not meet the standard to be called a 5 stars hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Stayed 3 nights in Mar 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!
Stayed 4 nights in Jan 2023