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Mercure Surabaya Grand Miram

4.0 star property
Hotel with 3 restaurants, near Tunjungan Plaza
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Surabaya Grand Miram

Outdoor pool, pool loungers
Lobby lounge
Lobby sitting area
Studio Suite Room, Ideal for Family - 1 king size bed
Lobby lounge

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Parking available
  • Spa
  • Gym
The price is NZ$64
includes taxes & fees
22 Dec - 23 Dec

Explore the area

Map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189
  • Taman Bungkul
    14 min walk
  • Surabaya Zoo
    18 min walk
  • Surabaya Town Square
    3 min drive
  • Surabaya (SUB-Juanda)
    34 min drive

Room options

Privilege, Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege, Twin Room, 2 Single Beds, City View

Premium bedding, free minibar, in-room safe, desk

Privilege, Twin Room, 2 Single Beds, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 2 Single Beds, City View (Classic)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe King, Ideal for Family - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege King Room, City View - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege King Room, City View - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed, City View (Classic)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe Twin, Ideal for Family - 2 single beds

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds

Premium bedding, free minibar, in-room safe, desk

Classic Room, 2 Single Beds

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

Similar properties

Exterior

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

Breakfast included
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (137)
The price is NZ$75
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

About the area

Surabaya

Mercure Surabaya Grand Miram places you in the centre of Surabaya, within just a 15-minute stroll of Korea Park and Taman Bungkul. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Trimurti Restaurant, serves international cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Near this 4-property class Surabaya hotel, you'll find Tunjungan Plaza.

What's nearby

  • Surabaya Zoo - 18 min walk
  • Surabaya Town Square - 3 min drive
  • Tunjungan Plaza - 3 min drive
  • Surabaya Plaza Shopping Mall - 3 min drive
  • Grand City Surabaya - 4 min drive

Getting around

  • Margorejo Station - 4 min drive
  • Surabaya Gubeng Station - 13 min drive
  • Surabaya (SUB-Juanda) - 34 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Völks Coffee - ‬5 min walk
  • ‪Rome 21 Ny. Dien - ‬5 min walk
  • ‪Cafe Endok Ceplok - ‬8 min walk
  • ‪Hoka Hoka Bento - ‬3 min walk

About this property

Mercure Surabaya Grand Miram

Hotel with 3 restaurants, near Tunjungan Plaza
Mercure Surabaya Grand Miram offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a hot tub, and a sauna are also featured at the business-friendly Mercure Surabaya Grand Miram. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Surabaya hotel is smoke free.

  • 257 guestrooms or units
  • 14 levels
  • 2 buildings
  • 3 dining venues
  • Conference rooms
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Mercure Surabaya Grand Miram offers 257 accommodations with fireplaces and free minibar items. Beds feature premium bedding. LED televisions come with cable channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include a shower, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (IDR 30,000 per day)
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 135,000 for adults and IDR 67,500 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coffee Cafe
  • Ebisu
  • Lan Hua Chinese Restoran
  • Trimurti Restaurant

Family friendly

  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 100% renewable energy
  • 14 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Surabaya Grand Miram

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 135000 for adults and from IDR 67500 for children
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 30000 per day
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Mercure Surabaya Grand Miram?

Mercure Surabaya Grand Miram offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Surabaya Grand Miram?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Mercure Surabaya Grand Miram on 22 Dec 2024 start from NZ$64.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Surabaya Grand Miram?

Yep, Mercure Surabaya Grand Miram has a free self car park. Additionally there is valet parking for IDR 30000 per day.

Are there any beaches close to Mercure Surabaya Grand Miram?

The closest beach to Mercure Surabaya Grand Miram is New Kenjeran Beach (8.2 km).

Is there a spa on site at Mercure Surabaya Grand Miram?

Yep, there is an onsite spa at Mercure Surabaya Grand Miram. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Mercure Surabaya Grand Miram have a pool?

Mercure Surabaya Grand Miram has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Mercure Surabaya Grand Miram?

Mercure Surabaya Grand Miram features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding, 24-hour room service and fireplaces.

What makes Mercure Surabaya Grand Miram a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and fireplaces in the guestrooms, help set the scene for a romantic weekend at Mercure Surabaya Grand Miram.

Is Mercure Surabaya Grand Miram family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Mercure Surabaya Grand Miram is a hit with families.

Does Mercure Surabaya Grand Miram serve breakfast?

You bet, buffet breakfast is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Mercure Surabaya Grand Miram?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Mercure Surabaya Grand Miram?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Surabaya Grand Miram?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Mercure Surabaya Grand Miram?

No, pets and service animals are not allowed.

Mercure Surabaya Grand Miram Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 81 reviews" "
Rating 8 - Good. 43 out of 81 reviews" "
Rating 6 - Okay. 14 out of 81 reviews" "
Rating 4 - Poor. 5 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Antonius, Eli Waters

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Stayed 7 nights in Aug 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
Stayed 2 nights in Apr 2024

6/10 Okay

Dennis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Stayed 4 nights in Mar 2024

6/10 Okay

Michael

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Stayed 1 night in Jul 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SURABAYA JULY 2023
Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Stayed 3 nights in Jul 2023

8/10 Good

I

Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dusty Room lacking maintenance
We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Stayed 3 nights in Mar 2019

8/10 Good

Wielanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After all just 👌
It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Stayed 6 nights in Feb 2019

8/10 Good

KEKWEE

Liked: Cleanliness, staff & service
Mercure Surabaya review
Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Stayed 2 nights in Jan 2019

10/10 Excellent

MacKenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, decent price, close to downtown, friendly staffs.
Stayed 5 nights in Oct 2018

8/10 Good

mohamed, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is value for money
Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
Stayed 1 night in Dec 2017

8/10 Good

Eko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good.. the room view is not city view ..but a rusty wall

6/10 Okay

TeAtarau, Auckland, New Zealand

Liked: Cleanliness, staff & service, room comfort
rather disappointed in 4 star
Most of the staff were fab except a couple times we stood at concierge desk while the boys had their chit chat. Got my beer (butang)(yummy) before my friend and she ordered 1st. Told 2 other staff members b4 getting it. They were'nt busy. Disappointed that NO tourist desk. Its a 4 star. You get 1 towel per person and 1 bath mate. Unless you ask which they happily give. Thanks housekeeping staff. 1 toilet paper and its NZ budget. Other country people prefer toilet paper to water spray thing. You never know where thats been. Hairdressing staff were fab. Spent 2 days in there.

8/10 Good

Devi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean hotel
Mercure Grand Mirama Hotel always be our hotel to stay during in Surabaya. The position is in the main street of Surabaya and has a restaurant with delicious food (Trimurti Restaurant).

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Scott , New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralized location, close to everything
Hotel staff was friendly and nice knew my name and room number, some of which I had never even met, knew who I was. Everyone smiled and was eager to please. Only tried the one of three restaurants and the coffee cafe. I liked how the bread and pastries were half price after 6PM. The bread and pastries were good. Coffee was really good too. I met a gentleman who worked there who told me he lived in Florida, you know the part right next to New Jersey. But he was very friendly and eager to talk to me. I enjoyed the conversation very much. People know I love to laugh. You want to stay at a nice hotel where the people care to make you happy at any cost. Then I would suggest coming here I loved my first stay in Surabaya Thank you very much

8/10 Good

Eman Prijono Wasito, Bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice to stay
Comfortable

2/10 Terrible

Radja, Solo

Disliked: Staff & service
Average for me•
I'm totally upset Even after cnfm my room booking didn't Arange properly .like,,,,, 1)again asks me to booking room why?? 2)toilet arrangements like useng thinks are gives to use only one set I/o two why like this?? 3)denner : I got after orders and its half boil cooked !!!!!(finial give new one without cost Tks) 4)morning breakfast:after setting the table asks 1000 questions about payments?????why don't Arange some tocken system to avoid this kind of inselt???? I don't know others but,,,Sorry I'm totely upset this trip . Note: I alrdy register my complaint while check out. Tks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Quite Disapointing - No wifi ,late room cleanup,etc

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort