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Fairmont Yangcheng Lake

5.0 star property
Luxury hotel with 3 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Fairmont Yangcheng Lake

Couples treatment room(s), sauna, hot tub, body treatments, hydrotherapy
Indoor pool, outdoor pool
Exterior
Signature Suite, 1 King Bed with Sofa bed, Lake View
Meeting facility

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Parking included
    Parking included
  • Spa
    Spa
  • Housekeeping
    Housekeeping
The price is NZ$263
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
No. 3668 West Ma'anshan Road, Suzhou, Jiangsu, 215300
  • Yangcheng Lake
    1 min walk
  • Huayi Brothers Movie World
    6 min drive
  • Jinji Lake
    17 min drive
  • Wuxi (WUX-Shuofang)
    50 min drive

Room options

View all photos for Signature Twin Room, 1 Double Bed, Lake View

Premium bedding, Select Comfort beds, minibar, in-room safe

Signature Twin Room, 1 Double Bed, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Fairmont Gold, Deluxe Room, 2 Queen Beds, Park View

Premium bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Deluxe Room, 2 Queen Beds, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Lake View

Premium bedding, Select Comfort beds, minibar, in-room safe

Premium Room, 1 King Bed, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Double Bed, Park View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Twin Room, 1 Double Bed, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed

View all photos for Fairmont Gold, Deluxe Room, 1 King Bed, Park View

Fairmont Gold, Deluxe Room, 1 King Bed, Park View

Fairmont Gold, Deluxe Room, 1 King Bed, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, Select Comfort beds, minibar, in-room safe

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Grand Room, 1 Double Bed, Lake View

Fairmont Gold, Grand Room, 1 Double Bed, Lake View

Fairmont Gold, Grand Room, 1 Double Bed, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, Multiple Beds

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Suite, Multiple Beds

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Sleeps 3
  • 2 King Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 310 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Lake View

Signature Suite, 1 King Bed with Sofa bed, Lake View

Signature Suite, 1 King Bed with Sofa bed, Lake View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Park View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Park View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Deluxe Twin Room, 2 Double Beds, Lake View

Premium bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Deluxe Twin Room, 2 Double Beds, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Park View

Deluxe Room, 1 King Bed, Park View

Deluxe Room, 1 King Bed, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Deluxe Room, 1 King Bed, Lake View

Premium bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Deluxe Room, 1 King Bed, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Lake View

Grand Room, 1 King Bed, Lake View

Grand Room, 1 King Bed, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Novotel Suzhou SIP
Pool
Parking included
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (230)
The price is NZ$161
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Novotel Suzhou SIP

About the area

Suzhou

A luxury stay in Suzhou awaits you at Fairmont Yangcheng Lake. You'll be 0.1 km (0.1 mi) from Yangcheng Lake and 11.6 km (7.2 mi) from Tinglin Park. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa and a free water park. .A day of pampering at Willow Stream can include massages and body treatments along with access to the sauna and hot tub. The restaurant, Yi Feng Court, serves international cuisine and is open for lunch and dinner. Luwei is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the indoor swimming pool, outdoor swimming pool, 24-hour gym and kids' club. 23670 square feet (2199 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Buffet breakfast is available daily between 6:30 AM and noon. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Suzhou hotel include Kunshan Forest Park and Huayi Brothers Movie World.

What's nearby

  • Yangcheng Lake - 1 min walk
  • Suzhou International Expo Center - 15 min drive
  • Yuanrong Times Square - 15 min drive
  • Jinji Lake - 17 min drive
  • Humble Administrator's Garden - 20 min drive

Getting around

  • Yangshan South Station - 4 min drive
  • Yixing High-Speed Railway Station - 19 min drive
  • Pudong International Airport (PVG) - 104 min drive

Restaurants

  • ‪蟹仙楼 - ‬4 min drive
  • ‪华能蟹庄 - ‬3 min drive
  • ‪渔家灯火 - ‬6 min drive
  • ‪Curve酒吧 - ‬6 min walk
  • ‪颐丰阁 - ‬7 min walk

About this property

Fairmont Yangcheng Lake

Luxury hotel with 3 restaurants and full-service spa
Fairmont Yangcheng Lake offers its guests a full-service spa, a complimentary water park, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. Event space at this hotel measures 23670 square feet (2199 square metres) and includes conference space. An outdoor pool, an indoor pool, and a children's pool are also featured at the luxury Fairmont Yangcheng Lake. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

  • 1 building
  • 199 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 23670 sq ft of conference space
  • 2199 sq. m of conference space
  • Built in 2009
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Fairmont Yangcheng Lake offers 199 accommodations with iPod docking stations and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Select Comfort beds feature premium bedding. 42-inch LCD televisions come with cable channels. Fridges and minibars are provided. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and free newspapers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Willow Stream has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include massages and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to noon for a fee: CNY 161 for adults and CNY 81 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Curve Bar
  • Essence
  • Luwei
  • Yi Feng Court

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free cot
  • Free water park access
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 23,670 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a provincial park
  • On a lake
  • Picnic area
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Hydrotherapy
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Pool access ramp on site
  • Sign language-capable staff
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (113 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Fairmont Yangcheng Lake

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 230.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 161 for adults and from CNY 81 for children
  • Airport shuttle fee: CNY 900 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 900 (one-way), (up to 12 years old)
  • Rollaway bed fee: CNY 230.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Fairmont Yangcheng
Fairmont Yangcheng Hotel
Fairmont Yangcheng Hotel Kunshan Lake
Fairmont Yangcheng Lake Kunshan
Yangcheng
Fairmont Yangcheng Lake Hotel Suzhou
Fairmont Yangcheng Lake Hotel
Fairmont Yangcheng Lake Suzhou
Fairmont Yangcheng Lake
Fairmont Yangcheng Lake Hotel
Fairmont Yangcheng Lake Suzhou
Fairmont Yangcheng Lake Hotel Suzhou

Frequently asked questions

What is the cancellation policy at Fairmont Yangcheng Lake?

Fairmont Yangcheng Lake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Yangcheng Lake?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Fairmont Yangcheng Lake on 1 Dec 2024 start from NZ$263.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Yangcheng Lake?

Yep, Fairmont Yangcheng Lake has a free self car park and free valet parking.

Is there a spa on site at Fairmont Yangcheng Lake?

Yep, Willow Stream is available for guests. It has a hot tub and a sauna. You'll enjoy services like body treatments.

Does Fairmont Yangcheng Lake have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool.

What luxury perks are available at Fairmont Yangcheng Lake?

Fairmont Yangcheng Lake features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with Select Comfort beds, premium bedding and 24-hour room service.

What makes Fairmont Yangcheng Lake a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Fairmont Yangcheng Lake.

Is Fairmont Yangcheng Lake family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Fairmont Yangcheng Lake is a hit with families.

Does Fairmont Yangcheng Lake serve breakfast?

Sure does, buffet breakfast is offered daily from 6:30 AM to noon.

Is there a free airport shuttle available at Fairmont Yangcheng Lake?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Fairmont Yangcheng Lake?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Yangcheng Lake?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Fairmont Yangcheng Lake?

No, pets and service animals are not allowed.

Fairmont Yangcheng Lake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 18 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Laura

Stayed 1 night in Jun 2021

8/10 Good

Hung Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff needs better training
Overall services is not too bad, but not up to Fairmont standard. The hotel is on the lake side with good scenery, but not convenient if you don't drive.
Stayed 2 nights in Dec 2018

10/10 Excellent

vedant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kunshan trip
Great hotel. Nice service. Wish was there on a vacation. And wish staff spoke better English
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Wonderful experience, my only complaint was it seemed like we were there off-season or something. The outdoor pool and water recreation facilities were closed, not sure why. Everything else was great and I especially enjoyed some wonderful massages. I would definitely recommend.
Stayed 1 night in Apr 2018

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel/Beautiful Location
It is an excellent hotel. The staff were extremely pleasant and helpful. The lakeside location is beautiful. It is just a wonderful place to stay.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
We went to Suzhou to see old friends and stayed at the lovely Fairmont. We were only there for one night but would love to come back and stay longer.

10/10 Excellent

Barbara, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lakeside hotel
This hotel and the staff deserves 5 stars. From the start I was made to feel welcome. The accommodation was spacious and comfortable. Tea and coffee making facilities in the room. I enjoying the honey harvest, and rode one of the hotel bicycles around their park, along the lake shore and through the organic farm. Dinner was excellent. I also had a couple of spa treatments which were very relaxing. Watch out for the 15% service charge. I feel this is the only thing the management should realise is not a good thing. I've stayed in a few good hotels that don't sneak a service charge on top of an already expensive room and other charges. It's unnecessary.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yangcheng FISH farm lake and expensive food
The hotel is beautiful in a scenic location on lakefront. The view of the lake is nice, but the lake itself is nothing but a large fish farm as far as the eyes can see almost the entire lake. Every morning the lake is filled with fishing wooden boats. Room rate during my stay was nice, but food is expensive in the 2 restaurants. Unfortunately there is no nearby walking-distance restaurant to go for dinner. A small cup of Tom Yum soup with 1 shrimp, mussel, and few pieces of squid cost 78RMB while green tea after the meal costs 40RMB. I was stuck at the hotel using the 2 high-priced restaurants for the few nights. I will stay at other hotels next time back in the area.

4/10 Poor

Raymond, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
5 star Hotel with 1 star service
The Hardware is excellent but typically Chinese management. The service do not match up. The cleaning lady would just open the door without knocking. I have been there several time for business and believe their service were better at high season.

10/10 Excellent

Nic, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to family
The hotel is near by the Yang Chen lake and the view is beautiful.

6/10 Okay

Kahou, Hong Kong

Liked: Cleanliness, staff & service, room comfort
lakeside getaway
Hotel location is by the lake, very scenic and good for weekend getaway, especially during the hairy crab season. However, there are quite a few cons. First the hotel is built cheaply. Walls are thin and everytime someone walks by, we could hear them. The A/C seems to come out of the bathroom so no matter how low I set the thermostat, the room is a bit stuffy but the bathroom is freezing. There is not enough F&B space for the size of the hotel. At breakfast, it is complete chaos. people have to sit out in the hallways. Breakfast food is quite bad so I can't imagine why the previous reviews said breakfast selection is good. The worst part is, while not the hotel's fault, there are just way too many people (and they are loud and inconsiderate). At times, I feel like I'm at a Chinese wet market rather than a resort. I wanted to bring my wife to a resort location near Shanghai for her birthday but it just wasn't that pleasant of experience. The only good thing I can say about this hotel is the staff are generally quite nice and friendly, (even if occassionally I run into a staff who has no idea what's going on).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Carolina, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick scape from the city
The hotel is nice, the rooms very confortable and the surrounding with green everywhere

10/10 Excellent

Carlos, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent family weekend close to Shanghai
very good in a nice natural environment with plenty of fun for kids and adults

10/10 Excellent

Tom, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Urban/Country Getaway
I stayed here with my fiance. Obviously, this is not a cheap hotel; however, the service matched the price.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
预定是显示含有早餐，入住时告知没有早餐，建议网页和实际要一致，这明显与实际情况不相同。
Stayed 1 night in Aug 2019

10/10 Excellent

minjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
如果我不是住在行政楼层，我会觉得服务还是有瑕疵。
Stayed 1 night in Oct 2017

8/10 Good

SHANGDA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Junyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Kunshan!! Location is a bit far from downtown so not so convenient for business trip but perfect for family trip, nice view of lake, service is excellent, food is perfect! nice fitness center & swimming pool, perfect sauna & jacuzzi! Wish they can add nice bar!

8/10 Good

YI CHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店比较好的
总的感觉是酒店是比较好的酒店。周围的附近的饭店比较多的但是水平不高的。酒店附近风景比较好的

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yee Kwan Tammy

Liked: Staff & service, room comfort