2/10 Terrible
Thomas
Travelled with family
28 Oct 2024
Disliked: Staff & service, room comfort
Nightmare stay during my fathers death
We stayed because my Father was dying at St. Francis hospital. No hospital discount. The Staff in the restaurant were awesome, went above and beyond. The front desk staff treated me like pure Crap. They were rude, and refused to allow me to extend our stay and told me, in the midst of this trauma of watching my father die for several days, "You need to go online to extend your days".
We moved to another Hotel for 2 days, then were forced to come back, to a horrible room, smelled from the kitchen, Smaller room that was more expensive. After the first night back, My father died. We did not stay the second night Oct. 13 but still got charged for it.
I was disgusted by how we were treated, I will never stay there again.
I was also accosted outside while on the property while I smoked a cigarette by a man offering me drugs. No security staff was around. was very unsafe.
We did not even have wash clothes in our room on the third night.
A little more compassion, decency and care is what I expected and again, other then the restaurant staff, we were treated like dirt. DO BETTER
Thomas
Stayed 2 nights in Oct 2024