6/10 Okay
Gary
14 Nov 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Surprisingly Disappointing
We had stayed here in the past and were looking forward to returning. We were given a nice room for our 2 night stay and I have to say the building and the history of the place is one of the reasons we returned.
However on this occasion we had a number of issues that I feel should be mentioned.
Firstly, although some of the older staff were excellent, there seems to be a disconnect between some of the younger staff as to what level service should be given in hotel of this quality. There were a lot of young people on duty and I assume they were receiving training which is of course fair enough. However this lack was also experienced in some of the older staff. For example the gentleman manning the bistro restaurant where we went for coffee on one of the days was very discourteous when we advised him we didn't want lunch, only coffee. He grabbed the menus back from us and walked away before we'd even finished ordering. When he returned I asked if we could have some biscuits, he grunted "probably not but I'll take a look". We never got biscuits or an explanation.
Our room was cleaned after the first night but when we returned to the room we found the bed had been made but looked like someone had been sleeping on it as it was so messy, we also found nasty brown "smears" on the clean towels. I took these to reception to complain but there was no manager available. I was told a manger would contact me before I left or by email afterwards, I never got a reply. Never heard anything
Gary
Stayed 2 nights in Sep 2024
