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Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)

4.0 star property
Beach resort with 3 outdoor pools and family fun

Photo gallery for Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)

3 outdoor pools, pool umbrellas, pool loungers
Deluxe Suite with Pool Access Room | View from room
Deluxe Suite Pool Access with Jacuzzi | View from room
Mai Villa Garden View
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Spa
  • Gym
  • Room service
The current price is NZ$196
includes taxes & fees
2 Apr - 3 Apr

Explore the area

Map
9/17 Petchkasem Rd., Moo 1 Kuk Kak, Takua Pa, Phang Nga, 82190
  • Pak Weep Beach
    ‪9 min walk‬
  • Bang Sak Beach
    ‪5 min drive‬
  • Laem Pakarang Beach
    ‪17 min drive‬

Room options

View all photos for Deluxe Suite Room

Balcony view

Deluxe Suite Room

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Rainfall showerhead
Bathrobes
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Suite Premium

Deluxe Suite Premium

Deluxe Suite Premium

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Bathrobes
Private bathroom
Bidet
  • 55 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Suite with Pool Access Room

In-room safe, desk, free WiFi, bed sheets

Deluxe Suite with Pool Access Room

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed - queen
Bathrobes
Private bathroom
  • 55 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Mai Villa Garden View

Mai Villa Garden View

Mai Villa Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed - queen
Ceiling fan
Bathrobes
  • 90 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Mai Pool Villa Garden View

Mai Pool Villa Garden View | View from room

Mai Pool Villa Garden View

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Fridge
LCD TV
Ceiling fan
Bathrobes
  • 152 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite Pool Access with Jacuzzi

Deluxe Suite Pool Access with Jacuzzi

Deluxe Suite Pool Access with Jacuzzi

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed - queen
Rainfall showerhead
Bathrobes
  • 55 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed - queen
Bathrobes
Private bathroom
  • 55 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

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Le Meridien Khao Lak Resort & Spa

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  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.6 out of 5, Wonderful, 176 reviews
The price is NZ$303
includes taxes & fees
2 Apr - 3 Apr
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About the area

Takua Pa

A family-friendly stay in Takua Pa awaits you at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak). You'll be within a 10-minute walk of Pak Weep Beach and 2.5 km (1.6 mi) from Boat 813. Highlights at this beach resort include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Mind Spa can include massages, body scrubs and facials along with aromatherapy and mani/pedis. The restaurant, The Mangrove, serves international cuisine and is open for breakfast. Food court bar is the resort's own bar. Enjoy the free water park, gym, outdoor tennis court and kids' swimming pool. Business amenities include a meeting room and a business centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available daily between 7:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle. .Attractions within a 30-minute drive of this 4-property class Takua Pa resort include Bang Niang Beach and Nang Thong Beach.
View more Resorts in Takua PaOpens in a new window

What's nearby

  • Pak Weep Beach - 9 min walk - 0.8 km
  • Bang Sak Beach - 5 min drive - 4.2 km
  • Boat 813 - 13 min drive - 12.3 km
  • Laem Pakarang Beach - 17 min drive - 14.4 km
  • Bang Niang Beach - 20 min drive - 20.5 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 87 min drive

Restaurants

  • ‪Elements - ‬14 min walk
  • ‪The Beach House - ‬15 min walk
  • ‪Bamboo Bar - ‬13 min drive
  • ‪Mr. Bao Family Restaurant & Bar - ‬13 min walk
  • ‪ครัวหลวงเทน - ‬12 min drive

About this property

Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)

Beach resort with 3 outdoor pools and family fun
As a guest of Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak), you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak). An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Takua Pa resort.

  • 306 guestrooms or units
  • 4 levels
  • 14 buildings
  • 6 dining venues
  • 2 bars or lounges
  • Built in 2012
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) offers 306 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas. 24-inch LCD televisions come with satellite channels. Bathrooms include bathrobes, bidets, complimentary toiletries and hairdryers.

This Takua Pa resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Mind Spa has 6 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Thai

Similar properties

Exterior

The Sands Khao Lak by Katathani

  • Pool
  • Breakfast included
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, 1,002 reviews
The price is NZ$366
includes taxes & fees
3 Apr - 4 Apr
The Sands Khao Lak by Katathani

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free shopping centre shuttle
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: THB 600 for adults and THB 300 for children
  • 2 bars/lounges
  • 6 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Food court bar
  • Green and Grilled
  • Pool Bar
  • The Mangrove
  • The Meal

Things to do

  • 3 outdoor pools
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Outdoor tennis court
  • Playground
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free water park access
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach towels
  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 5000.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately THB 600 for adults and from THB 300 for children
  • Airport shuttle fee: THB 1800 per vehicle (one-way, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Khaolak Beach Resort
Mai Beach Resort
Mai Khaolak Beach
Mai Khaolak Beach Resort
Mai Resort
Mai Khao Lak Beach Resort Takua Pa
Mai Khao Lak Beach Takua Pa
Mai Khao Lak Beach Resort
Mai Khao Lak Beach
Mai Khao Lak Beach Resort Spa
Mai Khaolak Beach Resort Spa

Frequently asked questions

What is the cancellation policy at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)?

Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)?

As of 15 Mar 2025, prices found for a 1-night stay for 2 adults at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) on 2 Apr 2025 start from NZ$196.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)?

Yep, Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) has a free self car park.

Are there any beaches close to Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)?

Yep, Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) is a short 9-minute walk from Pak Weep Beach. Fun beach activities include kayaking.

Is there a spa on site at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)?

Yep, Mind Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) have a pool?

Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)?

Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) features 3 outdoor pools, a full-service spa and 6 restaurants.

What makes Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak).

Is Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) family-friendly?

You bet! With amenities such as a children's pool, a playground and free water park access, it's no surprise that Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) is a hit with families.

Does Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) serve breakfast?

Yep, cooked-to-order breakfast is on offer daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak)?

No, pets are not allowed.

Mai Khao Lak Beach Resort & Spa (TUI BLUE Mai Khaolak) Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 64 reviews
Rating 8 - Good. 17 out of 64 reviews
Rating 6 - Okay. 13 out of 64 reviews
Rating 4 - Poor. 5 out of 64 reviews
Rating 2 - Terrible. 6 out of 64 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Nov 2024

2/10 Terrible

Edson

Disliked: Staff & service
Beautiful property but no standard and blind information
Stayed 1 night in Nov 2024

6/10 Okay

james patrick

Travelled with group
Loved staff and high quality food, but staff had been poorly trained but made up for it with enthusiasm
Stayed 9 nights in Apr 2024

10/10 Excellent

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget but an incredible place to stay
Whilst not a 5 star hotel (as it’s advertised) this property is incredible and very good value for the price. The beach outside is the best we’ve ever seen and the room design is perfect for families. We absolutely loved our stay here although the food/drinks are at a 3-star level. Just eat outside the hotel- amazing restaurants on the beach!
Stayed 7 nights in Dec 2023

4/10 Poor

Gordon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked an adult only area with a jacuzzi, the jacuzzi did not work and both adjacent rooms had young noisy children , especially in the adult only swimming pool, the swim up bar was closed , and other outlets had very limited opening times, certainly not worth the money we paid for this level of facilities
Stayed 2 nights in May 2023

10/10 Excellent

Henrik

Stayed 3 nights in Feb 2023

10/10 Excellent

Naphaskamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family destination
We had a great stay with our family of 5 and enjoyed the beach and the large pool landscape. The hotel is beautiful, well maintained and the staff very friendly and committed. The food in the hotel restaurants could be improved but we saw that the staff is currently in training to expect improvement soon.
Stayed 4 nights in Oct 2019

2/10 Terrible

Loretta, Australia

Disliked: Staff & service, room comfort
Avoid
Our experience was poor. The resort advertises about being family friendly but the rooms are all single bedroom and tiny! Staff were rude and unhelpful, and the majority of the resort was not open as it was low season. The pools look good but in reality are average. They are extremely shallow (no deeper than 1.3M) and are heavily chlorinated. The food they served was disgusting, so we ate elsewhere. I would recommend booking somewhere else!
Stayed 9 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in Apr 2019

8/10 Good

Cat, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Mai Khaolak, staff friendly and helpful. Rooms of good sizes, plenty of pools and great surroundings. Definately will be going back.
Stayed 8 nights in Oct 2018

10/10 Excellent

L W K, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff great. Food good. Nice hotel for family No complaints
Stayed 7 nights in Sep 2018

10/10 Excellent

Gary, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool access deluxe room
Hotel staff are very friendly and helpful. One of the best hotel in Kai Lak.
Stayed 3 nights in Aug 2018

6/10 Okay

Jenny

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Good place for kids but not for discerning adults
The rooms were spacious with two separate rooms where the lounge could be made up into another double bed to accommodate parents and children in separate rooms and the pools were extensive with lots of separate areas with lounges. The children’s pool area had an excellent water slide area although there were a few injuries while we were there. The breakfast was ample and I loved the fact there was a selection of freshly squeezed juices, including my favourite, carrot juice. However, the resort was badly let down with its cleanliness. Dirty plates were left outside rooms for days, attracting wildlife and ants and often rooms weren’t cleaned until late afternoon and even 9pm one night, when the children were in bed. The cleaning was very superficial with a quick wipe over of surfaces. Toiletries were often not replaced and had to be asked for. Having read other bad reviews about the hotel, it did appear as though the hotel was trying to look as though they were doing something about it as towards the end of our stay they had staff taking photos of each other performing customer service. This was particularly evident in the breakfast area where someone was being photographed on one occasion going around talking to guests. Of course this only happened when the photographer was in tow.
Stayed 5 nights in Jul 2018

2/10 Terrible

Heidi, Sydney

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible. Don't book here!!
Hotel under renovattion. Mostly closed down. Like ghost town with disappointed guests and disinterested staff. was offered a refund for our eaarly departure ut have not heard back since, even after several emails. Never again. Isolated location with nothing to do. Lot of stray dogs for the kids to play with.
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful restful holiday, lovedthe pool and beach, Will come back again
Stayed 14 nights in May 2018

6/10 Okay

Wing Kam Raymond

Liked: Room comfort
Discrimination against Asian guests by some staff
At breakfast one morning, I asked for two fried eggs at the omelette corner. A couple of minutes later, I returned to get the eggs, which were just about ready. At that moment, a European guest came and asked for the same. The female staff making the eggs put the done eggs on a plate and was about to give it to the European guest first right in front of me. Only when I said ‘that’s mine’ did she withdraw the plate from the European guest and give it to me. After breakfast, we found water gushing out from the toilet bowl in our room. After fifteen minutes and two calls without any help coming, I went to the front desk personally. The staff were all engaged with various guests, so I queued up. A European lady then came and stood beside me. Then, a staff came out from the office behind. He came across to us and asked the European lady how he could help, totally ignoring me. I said to him ‘Excuse me’ twice, but he pretended not to hear me. Only when I said ‘Can you hear me?’ did he turn to me. I told him I was queuing up before the European lady came, and demanded to know why she was served first. A female staff noticed what was happening, came over and indicated to the male staff to leave. She then resolved the toilet problem for me. The next morning at the omelette corner, the same lady, obviously recognizing me, vengefully went ahead to serve a European guest who came later than me first. I've told the head manager and restaurant service manager about these incidents.
Stayed 3 nights in Mar 2018

10/10 Excellent

Yousefi

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2017

10/10 Excellent

Jazz, victoria Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the beach
Stayed there last year and again this year. New section opened and older section under renovation. Very peaceful and relaxing. Close to beach restaurants. Much quieter than Phuket. Staff absolutely wonderful. Nothing is too much trouble. Rooms very spacious and the beds were soooo comfortable. Lovely new lagoon pool with pirate ship and water park for younger children. Adult only section with their own pool. Hzd a great time.
Stayed 8 nights in Aug 2017

6/10 Okay

Verified traveller

Room is ok but not that great. They have a nice restaurant but too many mosquito.

10/10 Excellent

Retired Aussies, Adelaide, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet and convenient hotel
We are a retired Australian couple and we have stayed at the hotel twice in the last 3 months. We went with a Luxury Escapes package for 8 nights and it was so good we returned for 4 nights on our way back from Europe. the hotel is good value for money and offers a great breakfast in the nightly rate.

8/10 Good

hannah, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Travelbug, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel!
We had stayed in 3 other 5 star hotels before arriving at Mai Khao Lak, when we entered our pool access room we were blown away by how gorgeous the room was. It was clean spacious contemporary thai style and our room was opposite the swim up bar. My Fiancé loved the pool and the cocktails were divine! The service is unbelievable, everyone is attentive to your needs. It is kid friendly, we have a two year old we will bring here on our next trip. Great breakfast buffet too. Overall an excellent resort worthy of 5 stars.

6/10 Okay

Bea, Malaysia

Liked: Cleanliness, staff & service, room comfort
Extreme Contrast to Patong
Be aware that the hotel will customize the hotel to big Chinese groups who will leave the hotel very early every morning (sometimes at 5.00 AM) and everyone will know about it...........as of 9.00 AM the hotel is quite until 6.30 PM. People who just want to relax will like the place, others looking for entertainment will be bored or pay a high price for organized tours due to the distance to the hot spots. The rooms are huge and nice. The Spa is very good but very expensive. The staff makes all the difference, they try hard to level out the negative aspects of the hotel and will support in all aspects. They recommended a trip with a private driver (Peace) which was excellent. Received a late check-out (3 pm). Remembered my favorite drinks and food (at breakfast and for dining) despite the significant number of new group arrivals. Remarks for the hotel management: (1) The big buses in-front of the hotel pollute the environment and the smog travels to the rooms and entrance. (2) Inform all guest about the danger of current during monsoon season, the Chinese guest seem not to have understood the red flags and went into the sea at 8.00 pm in the evening, leaving the beach guard who could not communicate with them, in panic. (3) Consider revising the Spa prices. (4) make sure that at least the cooking classes take place although all chefs are tied up with preparing Chinese buffets for the large groups (4) invest in a more stable internet connection

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desværre dårlig oplevelse
Personalet på hotellet var stort set kun Trainees der ikke talte et ord engelsk så meget svært at kommunikere. Bookede hotellet pga vandrutsjebanerne men hele underlaget i poolen var sten og grus så man slår sig virkelig når man kommer ned fra en rutsjebane. Derfor ingen børn brugte vandlandet. På værelset virkede afløbet ikke i badet, ventilation på toilet virkede ikke og Aircon blæste kun ud i det ene soveværelse så det andet var ulideligt varmt. Når jeg ringede og bestilte room service måtte jeg tale med tre forskellige personer fordi ingen kunne forstå hvad der blev sagt. Det ødelægger ret meget oplevelsen. Generelt meget slidt værelse og hotel. Har ikke lyst til at komme tilbage.
Stayed 9 nights in Nov 2024