6/10 Okay
Verified traveller
14 Jul 2017
Liked: Cleanliness, staff & service, room comfort
The overall stay was fine but only because we complained about the room and were immediately upgraded to a a newly renovated suite. Going forward our stay was no longer at the shizen spa but at the main Daniel hotel. We were very grateful for the upgrade because the shizen room was dark and had a direct first floor look at the pool.
If you are looking for spa amenities and don't care about the room then you will be fine in the shizen.
The staff was very accommodating when we wanted to change our room. Although we did not have an ocean view but a city view the suite we were upgraded to was newly renovated and much more comfortable. Hopefully it's in their plans to upgrade the rest of the hotel because they did such a great job on the room we stayed in.
Breakfast was included and always great! The only downfall is that some days it took a very long time for a server to come over with coffee, and sometimes the tables were still dirty from a previous guest even after the clean up.
Verified traveller
Stayed 6 nights in Jul 2017