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The Jaffa, A Luxury Collection Hotel, Tel Aviv

5.0 star property
Luxury Tel Aviv hotel in Tel Aviv Promenade with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Jaffa, A Luxury Collection Hotel, Tel Aviv

Exterior
Pillow-top beds, minibar, in-room safe, individually furnished
Pillow-top beds, minibar, in-room safe, individually furnished
40-inch LCD TV with cable channels, TV, fireplace
Interior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Parking available
    Parking available
  • Gym
    Gym

Explore the area

Map
2 Louis Pasteur St, Tel Aviv, 6803602
  • Jaffa Port
    5 min walk
  • Jaffa Clock Tower
    5 min walk
  • Jaffa Flea Market
    5 min walk
  • Tel Aviv (TLV-Ben Gurion)
    30 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom, Sea View

Royal Suite, 1 Bedroom, Sea View

Royal Suite, 1 Bedroom, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 95 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Sea View (Corner)

Junior Suite, 1 King Bed, Balcony, Partial Sea View (Corner)

Junior Suite, 1 King Bed, Balcony, Partial Sea View (Corner)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, View, Poolside

Executive Room, 1 King Bed, View, Poolside | Pool

Executive Room, 1 King Bed, View, Poolside

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Historic)

Deluxe Room, 1 King Bed (Historic)

Deluxe Room, 1 King Bed (Historic)

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 29.8 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Pool or Garden View)

Deluxe Room, 1 King Bed, Pool View (Pool or Garden View) | Pool

Deluxe Room, 1 King Bed, Pool View (Pool or Garden View)

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room

Executive Suite, 1 Bedroom

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Sea View

Presidential Suite, 1 Bedroom, Sea View

Presidential Suite, 1 Bedroom, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
  • 129 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 46.3 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Pool View

Executive Room, 1 King Bed, Pool View | Pool

Executive Room, 1 King Bed, Pool View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (Historic)

Grand Room, 1 King Bed (Historic)

Grand Room, 1 King Bed (Historic)

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Tel Aviv

A luxury stay in the heart of Tel Aviv awaits you at The Jaffa, A Luxury Collection Hotel, Tel Aviv. Within just a 10-minute stroll, you'll find Jaffa Port and Jaffa Flea Market. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at L.RAPHAEL BEAUTY SPA can include deep-tissue massages, facials and mani/pedis. The delicatessen, Golda's, serves local cuisine and is open for breakfast, lunch and dinner. The Pool is the hotel's own bar, serving drinks along with light fare. Enjoy the 24-hour gym, sauna and free pool cabanas as well as access to bike hire. Business amenities include 2 meeting rooms and limo/town car service. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Local cuisine breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Tel Aviv Promenade hotel include St. Peter's Church and Hatachana Compound.

What's nearby

  • Jaffa Port - 5 min walk - 0.5 km
  • Jaffa Flea Market - 5 min walk - 0.5 km
  • Rothschild Boulevard - 5 min drive - 2.9 km
  • Carmel Market - 5 min drive - 3.3 km
  • Old Tel Aviv Port - 8 min drive - 6.1 km

Getting around

  • Bat Yam - Yoseftal Station - 11 min drive
  • Tel Aviv (TLV-Ben Gurion) - 30 min drive

Restaurants

  • ‪Cafe Ada Hanina - ‬4 min walk
  • ‪Beit Kandinof - ‬2 min walk
  • ‪Margoza Family Bakery - ‬4 min walk
  • ‪Golda's Delicatessen - ‬1 min walk
  • ‪Jasia ג'אסיה جاسيا - ‬3 min walk

About this property

The Jaffa, A Luxury Collection Hotel, Tel Aviv

Luxury Tel Aviv hotel in Tel Aviv Promenade with 2 restaurants
The Jaffa, A Luxury Collection Hotel, Tel Aviv offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

2 meeting rooms and limo/town car service are available. Spa services, a terrace, and multilingual staff are also featured at the luxury The Jaffa, A Luxury Collection Hotel, Tel Aviv. For a fee, parking is available.

This 5-star Tel Aviv hotel is smoke free.

  • 120 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2018
  • Deli
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
The Jaffa, A Luxury Collection Hotel, Tel Aviv offers 120 accommodations with fireplaces and minibars. Each accommodation is individually furnished. Beds feature pillowtop mattresses. 40-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. An iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

L.RAPHAEL BEAUTY SPA has 6 treatment rooms. Services include deep-tissue massages, facials and manicures and pedicures. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Arabic, English, Hebrew, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (USD 20 per day; includes in/out privileges)
  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 32 for adults and USD 32 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Golda's
  • Shesh Besh Bar
  • The Pool

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2018
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during November, December, January, February and March:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Israel value-added tax (17%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (17%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 32.00 for adults and from USD 32.00 for children
  • Self-parking fee: USD 20.00 per day (in/out privileges)
  • Valet parking fee: USD 20 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 5:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Jaffa Luxury Collection Hotel Tel Aviv
Jaffa Luxury Collection Tel Aviv
Jaffa Collection Tel Aviv
The Jaffa A Luxury Collection Hotel Tel Aviv
The Jaffa, A Luxury Collection Hotel, Tel Aviv Hotel
The Jaffa, A Luxury Collection Hotel, Tel Aviv Tel Aviv
The Jaffa, A Luxury Collection Hotel, Tel Aviv Hotel Tel Aviv

Frequently asked questions

What is the cancellation policy at The Jaffa, A Luxury Collection Hotel, Tel Aviv?

The Jaffa, A Luxury Collection Hotel, Tel Aviv offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Jaffa, A Luxury Collection Hotel, Tel Aviv?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at The Jaffa, A Luxury Collection Hotel, Tel Aviv on 14 Dec 2024 start from NZ$969.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Jaffa, A Luxury Collection Hotel, Tel Aviv?

Yep, The Jaffa, A Luxury Collection Hotel, Tel Aviv has a self car park with in/out privileges for USD 20.00 per day.

Are there any beaches close to The Jaffa, A Luxury Collection Hotel, Tel Aviv?

Yep, The Jaffa, A Luxury Collection Hotel, Tel Aviv is a short 13-minute walk from Alma Beach.

Is there a spa on site at The Jaffa, A Luxury Collection Hotel, Tel Aviv?

Yep, L.RAPHAEL BEAUTY SPA is available for guests. You'll enjoy heaps of services like facials and deep-tissue massages.

What luxury perks are available at The Jaffa, A Luxury Collection Hotel, Tel Aviv?

The Jaffa, A Luxury Collection Hotel, Tel Aviv features a full-service spa, free pool cabanas and 2 restaurants. All guestrooms come with pillowtop beds, 24-hour room service and fireplaces.

What makes The Jaffa, A Luxury Collection Hotel, Tel Aviv a romantic place to stay?

Poolside dining and 24-hour room service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Jaffa, A Luxury Collection Hotel, Tel Aviv.

Does The Jaffa, A Luxury Collection Hotel, Tel Aviv serve breakfast?

Yeah, local cuisine brekkie is served on weekdays from 7:00 AM to 11:00 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Jaffa, A Luxury Collection Hotel, Tel Aviv?

No, The Jaffa, A Luxury Collection Hotel, Tel Aviv does not offer an airport shuttle service.

Is there a bar or restaurant at The Jaffa, A Luxury Collection Hotel, Tel Aviv?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Jaffa, A Luxury Collection Hotel, Tel Aviv?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Jaffa, A Luxury Collection Hotel, Tel Aviv?

No, only service animals are allowed.

The Jaffa, A Luxury Collection Hotel, Tel Aviv Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 44 out of 61 reviews" "
Rating 8 - Good. 9 out of 61 reviews" "
Rating 6 - Okay. 5 out of 61 reviews" "
Rating 4 - Poor. 1 out of 61 reviews" "
Rating 2 - Terrible. 2 out of 61 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

shachar

Great
Very nice staff and high level of serving I will return although it is very expensive
Stayed 1 night in Aug 2024

10/10 Excellent

Dekel, Dunwoody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow... the best boutique hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

REVITAL

Stayed 1 night in Sep 2023

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Gina Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, room was immaculate and in a great, easy location to Tel Aviv!
Stayed 5 nights in Aug 2023

10/10 Excellent

Toyooki

Liked: Cleanliness, staff & service, property conditions & facilities
Property with charm, character, and cleanliness. Staff were friendly, courteous, and professional. Top notch.
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Also a very historic property beautifully restored.
Stayed 1 night in Jul 2023

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Uniquely beautiful with incredible staff. Totally fell in love with The Jaffa!
Stayed 2 nights in Jun 2023

10/10 Excellent

lilia, houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful. Location, room with ocean view, delicious food and most wonderful staff. The building is a jewel. One of the best places I have stayed.
Stayed 2 nights in Jun 2023

2/10 Terrible

Roland

Stayed 3 nights in Jun 2023

10/10 Excellent

Nkechi

Stayed 4 nights in Jun 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I’ve ever stayed at!
I have traveled to over 45 countries and this is the best hotel I have ever stayed at. It was just perfect. The staff is truly the best overall staff, with excellent training and management. The hotel manager Ahmed was magnificent, and I would try to hire him if I had a hotel. I’ve never seen a manager was hands on and prepared. He was so kind to us and our family. He thought of everything. The hotel itself is enchanting. It was worth it!
Stayed 4 nights in May 2023

10/10 Excellent

liora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in Israel!
Stayed 1 night in Feb 2023

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property, wonderful location

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

8/10 Good

eli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location is a bit off beat, beautiful property for sure, service not near top hotels like Ritz or Four Season, not much attention to detail, room is big and nice, the front desk staff is very professional, but
Stayed 1 night in Jan 2023

6/10 Okay

Clare

2/10 Terrible

Val, Lake Forest

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
From the moment you walk in, you will smell an extremely strong perfume like scent. This scent will be severe on each floor and in your room. I complained that the hotel smells like a “perfume museum” and it’s so strong that one can’t breathe in their room. The staff agreed and moved me to another floor where the scent was less. The next day the housekeeping staff again sprayed all the floors with this scent and it’s not tolerable. The staff stated that this is the hotel signature smell and the property was designed to smell like that. So, if you like overly strong perfume to be sprayed in to the central ventilation system to the point where you can’t breathe and your sinuses will be agitated and so is your central nervous system, stay here. I personally do not want to stay in a hotel where I can’t breathe cause the staff sprays some horrible perfume in the entire hotel. I seriously considered leaving early and moving hotels and losing my prepaid reservation until I was moved to a closed section where staff didn’t spray this god awe full perfume.

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, updated property in a wonderful area with lots to do. The food at the hotel was very good.

10/10 Excellent

Moshe

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Staff trying to scam for extra vat , very bad behavior by the reception. I never seen such rude behavior and disrespect for hotel guests!
Stayed 1 night in Jul 2022

6/10 Okay

Luke

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, but could work on customer service
Worst first experience from a five star hotel I have ever experienced. We took at taxi from Ben Gurion airport during rush hour (over an hour) and the driver didn't know the exact entrance to the hotel (it's not very obvious or well marked). Instead, he dropped us off per our request by a side entrance and a guard. The guard proceeded to yell at the old taxi driver and told us NOT to tip him and that he was a bad driver. He then proceeded NOT to help us with our bags or have someone come out to help us. Just sat back down with a scowling disposition. I've been to Israel multiple times and I know customer service isn't like other parts of the world, but for a hotel of this class and price, my first interaction with the hotel staff should be a little bit better than that. They should take some notes from the Mamila in Jerusalem. Otherwise, the hotel is beautiful, well maintained, clean, and comes with a completely ordinary daily israeli breakfast with mediocre service.
Stayed 3 nights in Jun 2022

10/10 Excellent

Eric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great service in a fantastic location!
Stayed 3 nights in Jun 2022