4/10 Poor
Brianne P.
23 Feb 2025
Had issues and no response for almost a day
When we first arrived the door was wide open. Not giving a great impression of security. Texas had just been hit with cold weather and the place was freezing!! Luckily there wasn’t anyone already in the place. Also, had issues getting the heat to work. After numerous YouTube videos we were able to get it to work. Not sure why it didn’t work when we just toggled to heat and bumped the temp up. I reached out to the host who didn’t respond that day. I reached out to VRBO who asked for a video showing it was blowing cold air. The door would shut if you slammed it shut. Because we didn’t get any answers in a timely matter we all packed our stuff anytime we had to leave. VRBO was a pain to deal with. Terrible customer service from them. If we had not had any issues with the first night, the place would have been perfect. Great location and just what we needed to visit Big Bend for a few days.
Brianne P.
Stayed 2 nights in Feb 2025