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Khaolak Emerald Beach Resort and Spa

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Khao Lak Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Khaolak Emerald Beach Resort and Spa

2 outdoor pools, free pool cabanas, pool umbrellas
Bar (on property)
Beach Front Pool Villa | Living area
Lobby
Lobby

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast available
  • Gym
  • Laundry

Explore the area

Map
7/10 Moo 2 Ban Khao Lak, Ramkean, Thai Mueang, Phang Nga, 82210
  • Khao Lak Beach
    1 min walk
  • Khao Lak North Beach
    1 min walk
  • Lagoon Restaurant And Bar
    1 min walk
  • Tom Yum Kung
    1 min walk

Room options

View all photos for Family Room (Grand Deluxe)

Family Room (Grand Deluxe)

Family Room (Grand Deluxe)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Plasma TV
Private bathroom
Bathrobes
Hairdryer
  • 62 sq m
  • Sleeps 2
  • 1 King Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Beach Front Pool Villa

Beach Front Pool Villa

Beach Front Pool Villa

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Plasma TV
Separate bedroom
Private bathroom
Bathrobes
  • 62 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Pool Access

Deluxe Room, Pool Access

Deluxe Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Plasma TV
Private bathroom
Bathrobes
Hairdryer
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View

Deluxe Room, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Plasma TV
Private bathroom
Bathrobes
Hairdryer
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Plasma TV
Private bathroom
Bathrobes
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Beach Front Villa

In-room safe, free cots/infant beds, free WiFi, bed sheets

Beach Front Villa

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Plasma TV
Separate bedroom
Private bathroom
Bathrobes
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool View Room

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe Pool View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Beachfront Villa

In-room safe, free cots/infant beds, free WiFi, bed sheets

Beachfront Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Grand Family Room

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe Grand Family Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Pool Access Room

In-room safe, free cots/infant beds, free WiFi, bed sheets

Deluxe Pool Access Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Beach Front Pool Villa

In-room safe, free cots/infant beds, free WiFi, bed sheets

Beach Front Pool Villa

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

AYARA VILLAS KHAOLAK

On private beach
Pool
Breakfast included
Spa
4.5 out of 5, Wonderful, (210)
The price is NZ$268
for 1 room
includes taxes & fees
9 Jan - 10 Jan
AYARA VILLAS KHAOLAK

About the area

Thai Mueang

You'll be connected to a shopping centre at Khaolak Emerald Beach Resort and Spa, and within steps of Khao Lak Beach and Khao Lak North Beach. Highlights at this beachfront resort include in-room free WiFi, balconies and plasma TVs. .The restaurant, Wai Wai Restaurant, serves seafood and is open for lunch and dinner. At the resort's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor swimming pools and gym. Other amenities include free Wi-Fi in public areas, a sauna and a seasonal outdoor swimming pool. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .In the area of this 4-property class Khao Lak resort, you'll find Bang Niang Beach.
View more Resorts in Thai MueangOpens in a new window

What's nearby

  • Khao Lak Beach - 1 min walk
  • Khao Lak - 6 min drive
  • Bang Niang Beach - 9 min drive
  • Bang Niang Market - 9 min drive
  • Nang Thong Beach - 10 min drive

Getting around

  • Phuket (HKT-Phuket Intl.) - 63 min drive

Restaurants

  • ‪เรอดัง - ‬3 min drive
  • ‪มันโภชนา - ‬3 min drive
  • ‪Ruan Thai Kitchen - ‬4 min walk
  • ‪Beach Bar - ‬4 min drive
  • ‪The Delicafe - ‬6 min walk

About this property

Khaolak Emerald Beach Resort and Spa

Family fun on the beach, with 2 outdoor pools, near Khao Lak Beach
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to Khaolak Emerald Beach Resort and Spa for summer fun including 2 outdoor swimming pools, a seasonal outdoor pool and a children's pool.

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a sauna, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

This 4-star Khao Lak resort is smoke free.

  • 350 guestrooms or units
  • 29 buildings
  • 2 dining venues
  • Built in 2007
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • ATM
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Khaolak Emerald Beach Resort and Spa offers 350 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

This Khao Lak resort provides complimentary wireless Internet access. 32-inch plasma televisions come with satellite channels. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, German, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: THB 688 for adults and THB 344 for children
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Coffee Cup
  • Turtle Restaurant
  • Wai Wai Restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from May 1 2025 to November 30 2025 (dates subject to change):
  • One of the dining venues
  • One of the swimming pools
  • Meeting facilities
  • Recreation facilities
  • Supervised childcare
The property will be renovating from 1 May 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Exterior
  • Front desk
  • Lobby
  • Meeting facilities
  • Selected guestrooms
During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Khaolak Emerald Beach Resort and Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1750.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 688 for adults and from THB 344 for children
  • Airport shuttle fee: THB 2400 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: THB 1750.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and cash.
    Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Khaolak Emerald Beach Resort
Khaolak Emerald Beach Resort Thai Mueang
Khaolak Emerald Beach Thai Mueang
Khaolak Emerald Thai Mueang

Frequently asked questions

What is the cancellation policy at Khaolak Emerald Beach Resort and Spa?

Khaolak Emerald Beach Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Khaolak Emerald Beach Resort and Spa?

Yep, Khaolak Emerald Beach Resort and Spa has a free self car park. Onsite parking is limited.

Are there any beaches close to Khaolak Emerald Beach Resort and Spa?

Yep, Khaolak Emerald Beach Resort and Spa is a short 1-minute walk from Khao Lak Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Does Khaolak Emerald Beach Resort and Spa have a pool?

Khaolak Emerald Beach Resort and Spa has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. One of the swimming pools will be unavailable from May 1 2025 to November 30 2025 (dates subject to change). The property will be renovating one of the swimming pools from May 1 2025 until November 30 2025 (completion date subject to change).

Does Khaolak Emerald Beach Resort and Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Khaolak Emerald Beach Resort and Spa?

Khaolak Emerald Beach Resort and Spa features 2 outdoor pools, free pool cabanas and a sauna.

What makes Khaolak Emerald Beach Resort and Spa a romantic place to stay?

Beachfront dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Khaolak Emerald Beach Resort and Spa.

Is Khaolak Emerald Beach Resort and Spa family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that Khaolak Emerald Beach Resort and Spa is a hit with families.

Does Khaolak Emerald Beach Resort and Spa serve breakfast?

Sure does, buffet brekkie is on offer daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Khaolak Emerald Beach Resort and Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Khaolak Emerald Beach Resort and Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone? One of the dining venues will be unavailable from May 1 2025 to November 30 2025 (dates subject to change). The property will be renovating its dining venue from May 1 2025 until November 30 2025 (completion date subject to change).

What time are check-in & check-out at Khaolak Emerald Beach Resort and Spa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Khaolak Emerald Beach Resort and Spa?

No, pets and service animals are not allowed.

Khaolak Emerald Beach Resort and Spa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 96 reviews" "
Rating 8 - Good. 35 out of 96 reviews" "
Rating 6 - Okay. 29 out of 96 reviews" "
Rating 4 - Poor. 5 out of 96 reviews" "
Rating 2 - Terrible. 5 out of 96 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Mark

Stayed 6 nights in Apr 2024

4/10 Poor

Neil

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Swim up pool dirty. Food cold.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nappakan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Felicity

Travelled with family
Liked: Cleanliness, property conditions & facilities
Family hotel that needs some improvement
This is a FAMILY hotel. The kids pool is amazing, but if you don't have kids, I wouldn't recommend this hotel. Pros: Wonderful being on the water! Could walk to convenience stores, a few restaurants and bars. Decorations - the hotel really decorate for Valentine's Day. The elaborate decorations surprised us. There are multiple pools and the grounds are nice. Cons: The bed was lumpy and not comfortable. Our door had a crack where people could peek in. Our friends who booked two rooms did not have that same issue. The hotel staff was unable to refund our friends 250THB, after he talked with 4 different people. That's pretty silly. The happy hour drinks are all sugar and not very strong.
Stayed 2 nights in Feb 2020

4/10 Poor

Anja

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel we have ever stayed at. This hotel claims there are a 4 star hotel but it’s not. It’s a 2,5 star hotel and that says it all!
Stayed 21 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Easter Family Holiday
Stayed at the Khao Lak Emerald Beach Resort for 14 nights over the school holidays with my wife and two kids aged 2 and 5. We had a fantastic time at the resort our room was great and perfect for the 4 of us. Nice aircon thank god :-) It’s located directly on the beach so you can choose between the pool or the beach :-) we also took walks up the beach to visit other small beach shacks. The kids pool was great with a water slide and lots of shallow areas for my youngest to play safely in. Buffet breakfast each morning was good with lots to choose from and a fresh egg station :-) The only suggestion I would make is the the kids club could have more suitable hours so you can leave your children for a while as it is currently we could not make use of it which was a shame. All in all fantastic holiday and for sure we will be back to Khao Lak
Stayed 14 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like how dirty the pool was on the sea front.
Stayed 5 nights in Apr 2019

6/10 Okay

Mel, Phuket, th

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much smoking in public areas and restaurants at the hotel. Room cleaning service was very slow. Asked to be cleaned at 08:30, when we came back from the whole morning until 2:30 - they've just started to clean the room.
Stayed 3 nights in Apr 2019

10/10 Excellent

Reatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something for everyone.
Great beach, pools, breakfast, room, staff -- what's not to like? Kid friendly hotel. Hotel restaurants good, Easy access to many "street side" restaurants and a little shopping, convenience stores galore and cabs easy to come by. Free shuttle booked the day ahead into "town". Nice restaurants on the beach. Room quiet even with lots of kids around. Staff made effort to offer kid-friendly activities, in the pool area and also with paints etc, and also made every effort to encourage adults to join a friendly game of beach volleyball. Multiple pools, lots of places to lay out in shade or sun. Room to roam. Reasonable pricing. It might have been nice to have designated areas for smokers in the outdoor spaces. Room air con worked well. Room clean and spacious. A fruit plate was placed on the in-room table for our arrival. The balcony had good room and seating for two. After being shown to our room, we were offered an upgrade in room (with an uncharge), but I did not feel it was necessary. I would love to return anytime. I only wish my whole family - husband - kids(& spouses) - and grands were all along on this trip.
Stayed 4 nights in Jan 2019

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very family-oriented hotel! We were on the top, 3rd, floor and there is no lift--so a long climb! But a very pleasant stay. The sofa was
Stayed 5 nights in Dec 2018

10/10 Excellent

Meg, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , hotel staff so helpful . Beach and pool both beautiful. Breakfast was fine , beach restaurant has lovely food. Nice restaurants close by , main shopping stop 5min in a tuk tuk . Would stay here again if I’m in Khaolak
Stayed 2 nights in Nov 2018

10/10 Excellent

Judy, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family holiday. Lovely safe beach for children. Pool has fun activities for little ones. Restaurant, shops and supermarkets at your doorstep. Would highly recommend for a family holiday or relaxing holiday for all ages. Must mention the two girl staff members for water aerobics, kids disco etc. keptour grandchildren and us entertained. This is definitely a wonderful place to stay for all.
Stayed 3 nights in Nov 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and getting better
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

maarten

Liked: Cleanliness, staff & service, room comfort
Nice hotel, good location
The hotel as such is nice, but under serious renovation. Temporary reception area was not clearly indicated and the pool at beach-side was under construction. The hotel was nice, large room and nicely renovatedGood
Stayed 1 night in Jul 2018

6/10 Okay

Art, Melbourne, Victoria

Liked: Cleanliness, staff & service
Just an OK hotel
Staff are friendly, beach restaurant is good and close to the pool, and, naturally, the beach. Some rooms are tired - you can tell that cupboards and bed bases are just built from plywood. There's newer rooms too, but we got an old one.
Stayed 7 nights in Apr 2018

4/10 Poor

cameron

Disliked: Staff & service, property conditions & facilities
Nice Beach/Pool - that's about it.
Arrived at the hotel early (10:30am). Room was not ready yet as the check in time is 2:00pm so we decided to head to beach and pool. At 2:30 I headed back to get a room key. I went to our room and the housekeeper informed me it wasn't ready yet. I went back to the front desk (btw - it's hot and a long walk). They called someone and said the room was ready now. I went back to the room and was informed it still was not ready (3rd floor and no elevator). I went back to the front desk. After an apology, my room was changed to one a few doors down from original room. I headed to the new room. Guess what? Housekeepers working on room and informed it was not ready. Back to the front desk. Informed that I needed wait for 15-20 minutes for the room. Not a great way to start my stay. The manager said there was nothing she could do, I just had to wait. No offers for a drink or anything. I get that the room was not ready when we arrived. I didn't expect that it would be ready. But now it is 3:00pm and they don't have a room out of the 270 on the property. Finally got into the room. Bags showed up within minutes of getting into the room which was great. Again, 3rd floor with no elevator so I was impressed they hauled the bags up there so fast. My son has had to go to bathroom and waited until we got into the room. He informed me the toilet does not work. No water to the room. Location was good and beach/pool was nice. Kids staff was great. Property is tired.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst nightmare of a hotel I ever stayed.
It started badly from the first night. No hot water in the bathroom, so I had to sleep with no shower, with the same clothes i had from the flight. The breakfast is the poorest quality, plus they accepted a group of loud Chinese tourists just for the breakfast who invaded the whole place and made a mighty mess. I asked for towels which were not provided as usual, I had to call 3 times and wait one hour to get them. For the complimentary water which was forgotten by the housekeeping, I called and begged 5 times and still no-one showed at the door. This was clearly badly trained equipe who didn't take seriously their duties. The house keeping woman growled at me when I asked for a soap, I was just dumbfounded and mesmerized at the absolute blackness of professionalism. To be brief, i would never recommend this hotel to anyone I know except my worst enemies ( fortunately I have none ). It really ruined my precious holidays and of the most biggest disappointment I ever had of any hotels I stayed in my many many trips.

4/10 Poor

Runul

Disliked: Staff & service, property conditions & facilities, room comfort
You rather stay away from this resort!
Stay away from this property. It looks dated and service levels are poor. As we checked in, we realized that the AC in our villa was not working. It was only After 5 frantic calls and 3 visits to the reception, that they could fix it. When we told the hotel manager that we are unhappy with the service and like to check out asap, we were told its not possible as the reservation is through hotels.com. So we ended up paying 900baht for this kind of an experience!

6/10 Okay

Camilla

Disliked: Property conditions & facilities, room comfort
Medium hotel. Too expensive.
So bad WIFI in the rooms. Plus, the pools were not so good for the kids. Our son got injured when swimming, because of the repairment of the pool was so bad. The breakfast was also bad. But the beach and the hotel overall was OK.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to the beach
Hotel ok ... Good swimming pools .... Restaurants and right on the beach ... Nice and quiet .. No water sports to spoil the view ... Big problem with the wifi in the room ....

6/10 Okay

2ThePointe, Ontario, Canada

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Family Hotel, but improvement needed on service
The stay started off a little rough - we received the wrong room (a family suite instead of a king sized standard room), and required to wait another hour until our actual room was ready. Which wasn't terrible, but there was no offer of a drink at the bar on the house while we wait, or a percentage off dinner at the resort, which is usually what we get when a room is delayed. However, the rooms were massive, but the beds were hard. But the beach was wonderful, and the breakfast is very Thai - do not expect traditional western breakfast selections here! That being said, there's plenty of places to eat around the resort if you don't feel like what they have that night. Also - this very much a family hotel, which we missed when selecting the hotel as me and my boyfriend would have preferred something a little more "couple-friendly", but overall, it was nice.

8/10 Good

Stefano, Berkeley, California

Liked: Cleanliness, staff & service, room comfort
Good value for the money
Got a discounted rate because low season right now and the place pretty empty. Room large and clean. Breakfast was included and very good. Beach spot nice; swimming pools pretty good; didn't do any activities in the hotel. There are restaurants, shops, corner store, bars, and trips vendors in walking distance; nothing fancy but very convenient. Clientele at this time in the season was on the older side. Would recommend if it fits what you looking for.

6/10 Okay

AGO, Tallinn, Estonia

Breakfast was really bad! My 5 years old child like pool and water tubing so much ( unfortunately this tubing system often was broken).

6/10 Okay

Enigma, Quensalnd

Liked: Cleanliness, property conditions & facilities, room comfort
Beach front resort
I guess as it was low season that gave this place a sort of dismal atmosphere! Everything was as Expedia showed, but it felt a sad place.The staff (and most of the guests) didn't smile-that doesn't include the great man at the luggage area! There are numerous restaurants and small shops nearby,so we didn't opt for the 350 Bht breakfast. We found most items about 25% more expensive than in Phuket. Our party decided we would not stay here again,it is a bit isolated even though the main town is only a 40 bht song khew trip 0r 150 by taxi, and the hotel does a free shuttle twice daily, there isn't much to do locally. Elephant rides are close, but everything else requires transport to major cities. (ie James Bond Is., Simian Isles) Our advice, take a good book, and use this place to laze by the pool with beers bought from the mini marts!