Beach Hotel Noordwijk

4.0 star property
Beach hotel with a full-service spa and a conference centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Beach Hotel Noordwijk

Sea views
Beach nearby, beach cabanas, sun-loungers, beach umbrellas
Exterior detail
Comfort Room, Sea View
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Spa
    Spa
  • Pool
    Pool
  • Room service
    Room service

Explore the area

Map
Koningin Wilhelmina Boulevard 31, Noordwijk, 2202 GW
  • Lighthouse Noordwijk
    1 min walk
  • Noordwijkse Golfclub
    8 min drive
  • Katwijk Aan Zee Beach
    16 min drive
  • Amsterdam (AMS-Schiphol)
    30 min drive

Room options

Comfort Room, Sea View

Highlights

Furnished balcony
Connecting rooms available
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 2 Single Beds

Comfort Room

Highlights

Furnished balcony
Connecting rooms available
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 Single Bed

Executive Room

Highlights

Furnished balcony
Connecting rooms available
Flat-screen TV
Sofa bed - double
Blackout curtains
Deep-soaking bath
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 Single Bed

Similar properties

About the area

Noordwijk

Beach Hotel Noordwijk places you in the heart of Noordwijk, connected to the convention centre and 9.4 km (5.8 mi) from Zandvoort Beach. Highlights at this beach hotel include 4 coffee shops/cafes, a full-service spa and a restaurant. .A relaxing visit to Aqua & Sauna Oranje can include deep-tissue massages, hot stone massages and mani/pedis along with access to the sauna and steam room. The restaurant, Grand Cafe t Elfde Gebod, is open for breakfast, lunch and dinner. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, outdoor swimming pool, gym and Turkish bath/hammam. Business amenities include meeting rooms, a conference centre, and a business centre. Plus you'll find free Wi-Fi in public areas, a sauna and laundry facilities. Each morning full breakfast is served between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 15-minute drive of this 4-property class Noordwijk aan Zee hotel include Corpus and Theater Hangaar.

What's nearby

  • Corpus - 13 min drive - 12.6 km
  • Duinrell - 13 min drive - 13.3 km
  • Keukenhof Gardens - 14 min drive - 13.6 km
  • Keukenhof Castle - 15 min drive - 13.6 km
  • Katwijk Aan Zee Beach - 16 min drive - 8.8 km

Getting around

  • Sassenheim Station - 14 min drive
  • Schiphol Airport (AMS) - 30 min drive

Restaurants

  • ‪Strandclub Witsand - ‬6 min walk
  • ‪B.E.A.C.H. Noordwijk - ‬4 min walk
  • ‪De Zeemeeuw Strandpaviljoen - ‬2 min walk
  • ‪Nomade Beach House - ‬5 min walk
  • ‪Café Pub The Harbourlights - ‬5 min walk

About this property

Beach Hotel Noordwijk

Beach hotel with a full-service spa and a conference centre
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Beach Hotel Noordwijk such as an outdoor pool and an indoor pool.

There's a restaurant on site, along with 4 coffee shops/cafes. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This beach hotel also offers a health club, a steam room and a terrace. For a fee, parking is available.

This 4-star Noordwijk hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 4 levels
  • 4 coffee shops
  • Conference rooms
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Beach Hotel Noordwijk offers 84 accommodations with minibars and a safe. Rooms open to furnished balconies. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Noordwijk hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Aqua & Sauna Oranje has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Languages

Dutch, English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 20 per day)
  • Valet parking on site (EUR 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: EUR 29.50 per person
  • 4 coffee shops/cafes
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant

Restaurants on site

  • Beachclub O
  • DUTCH!
  • Grand Cafe t Elfde Gebod
  • Restaurant Oriento
  • Steakhouse de Harmonie

Family friendly

  • Babysitting (surcharge)
  • Cot (surcharge)
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 27 December and 07 January.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 12.5 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.45 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 29.50 per person
  • Self-parking fee: EUR 20.00 per day
  • Valet parking fee: EUR 35 per night (in/out privileges)
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 12.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

Property is also known as

Beach Hotel Noordwijk
Beach Noordwijk
Beach Hotel Noordwijk Hotel
Beach Hotel Noordwijk Noordwijk
Beach Hotel Noordwijk Hotel Noordwijk

Frequently asked questions

What is the cancellation policy at Beach Hotel Noordwijk?

Beach Hotel Noordwijk offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Beach Hotel Noordwijk?

Yep, Beach Hotel Noordwijk has a self car park for EUR 20.00 per day.

Are there any beaches close to Beach Hotel Noordwijk?

The closest beach to Beach Hotel Noordwijk is Zandvoort Beach (15.4 km).

Is there a spa on site at Beach Hotel Noordwijk?

Yep, Aqua & Sauna Oranje is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Beach Hotel Noordwijk have a pool?

Beach Hotel Noordwijk has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 11:00 PM.

What luxury perks are available at Beach Hotel Noordwijk?

Beach Hotel Noordwijk features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Beach Hotel Noordwijk a romantic place to stay?

Beachfront dining and beach cabanas, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Beach Hotel Noordwijk.

Is Beach Hotel Noordwijk family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Beach Hotel Noordwijk is a hit with families.

Are there hot tubs in the rooms at Beach Hotel Noordwijk?

No, but there are deep-soaking baths in the guestrooms.

Does Beach Hotel Noordwijk serve breakfast?

Yep, full brekkie is available daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Beach Hotel Noordwijk?

No, Beach Hotel Noordwijk does not offer an airport shuttle service.

Is there a bar or restaurant at Beach Hotel Noordwijk?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Beach Hotel Noordwijk?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Beach Hotel Noordwijk?

Furry friends are welcome at Beach Hotel Noordwijk, with food and water bowls on offer.

Beach Hotel Noordwijk Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 56 out of 193 reviews" "
Rating 8 - Good. 76 out of 193 reviews" "
Rating 6 - Okay. 38 out of 193 reviews" "
Rating 4 - Poor. 17 out of 193 reviews" "
Rating 2 - Terrible. 6 out of 193 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Vakanti
Perfect hotel nice personele prima hotel
Stayed 3 nights in Aug 2021

4/10 Poor

Jennifer

Travelled with group
Disliked: Property conditions & facilities, room comfort
Muffiger Kasten mit schöner Aussicht
Die Aussicht ist vielleicht den Preis wert. Ansonsten konnten wir am altmodischen Beachhotel nicht viel Besonderes finden. Die großen Zimmer sind mit Teppich bis auf den Balkon und dunklen Möbeln in Holzoptik gestaltet. Die Betten sind so weich, dass man mit Rückenschmerzen aufwacht und die Matratze rutscht vom Bett. Der Balkon zur Seeseite wäre sehr schön, wenn er nicht Abends hell erleuchtet würde bis irgendwann jemand an der Rezeption den Schalten betätigt. Man kann bei Regen oder starkem Wind auch nicht draußen sitzen, da es nicht geschützt genug ist. Das Zimmer hat eine Tür zum Balkon mit der man lüften kann. Dies ist auch nötig, da es keine Klimaanlage gibt. Lüften ist etwas schwierig, weil auf dem Flur die Luft steht und es reinregnet, wenn die Tür aufsteht. Positiv zu erwähnen ist der sehr große Safe im Schrank. Den Spa-Bereich findet man im Hotel nebenan im Untergeschoss. Der Pool ist sehr groß und das Wasser sehr warm. Die Anlage macht den Eindruck eines Schwimmbads und ist bestimmt super für Familien mit Kindern. Zum Entspannen oder Bahnen schwimmen eignet sich der Pool mit Wellenanlage eher nicht. Bademäntel leihen kostet übrigens 10€. Das Frühstück fanden wir in Ordnung, aber noch nicht gut. Der Kaffee ist unerträglich und die warmen Speisen eher kühl. Es gibt aber diverse leckere Säfte und auch sonst eine ganz gute Auswahl. Das Hygienekonzept ließ zu wünschen übrig. Käse und Wurst kann man sich einzeln auf kleinen mit Folie abgedeckten Tellern nehmen. Aber wa
Stayed 5 nights in Aug 2020

6/10 Okay

Dolf, Nieuwleusen

Travelled with family and small children
Liked: Cleanliness, staff & service
Moeilijk afstand houden tijdens ontbijt/lopen naar de kamer. aangeraden trap te nemen, trap is amper meter breed. Erg warm in traphuis en op gang, tekenen van weinig ventilatie? Personeel erg vriendelijk. Hotel kan niet veel dichter bij zee.
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
let down by housekeeping details
This is a hotel with prime sea-front location and well-furnished, decent sized rooms. At check-in I was given a room which had an over-powering smell which I found dis-tasteful. I returned to reception who cheerfully gave me an alternative room, which had the same smell albeit less intense. We surmised it was over-enthusiastically applied cleaning product. the complimentary toiletries were not replenished during my 4 day stay, and the water glasses were not cleaned or replaced. I would expect better. The front of house staff are all very courteous and helpful, but overall I felt this was not particularly good value for money. One does not expect an unpleasant smell in a hotel which costs this much!
Stayed 4 nights in Jan 2020

10/10 Excellent

Danilo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The weather in the winter time can be quite rough but in the summer it’s a lovely place
Stayed 1 night in Dec 2019

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and well priced
Stayed 1 night in Nov 2019

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great place to stay. Even handy if you are doing business in Amsterdam. Stayed here when attending a conference at the RAI Amsterdam. Would stay again.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked an ocean view comfort room...the room was just as stated. Lovely sea view and comfortable beds. The room needed air con, we asked for a fan and the reception provided one within 30 minutes. Tea / coffee making facilities in the room would have made the stay just a little bit better, as we like a cup of tea in the evening and didn’t want to go out for it.
Stayed 10 nights in Jul 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beachfront hotel
Great hotel, located directly on the beach. Great atmosphere, lots of restaurants and activities in the area. Close to the airport as well.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sand, wind, surf and a little sun
The rooms are dated and small (heavy dark furniture ) with little room between the desk and bed. Beds are very low but comfortable. the staff will move two beds together and make one bed, which sleeps much better. I appreciated the balcony and beach view. Breakfast although good, is overpriced. Staff is very professional and helpful. I would stay here again!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
excellent location, room and staff great. No tea making facilities in room was disappointing
Stayed 3 nights in Mar 2019

8/10 Good

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice, to be recommended
Short but pleasant stay, I will return
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location and staff
the Beach hotel's main attraction is that it is on the beach (beautiful view if you stay on the beach side) and its connection to Hotel Oranje with a swimming pool/sauna, etc. It is dated in many ways (no coffee/tea maker in the rooms since the electricity net cannot take it) but I found it to be quite comfortable and the service impeccable. The walls are not the thickest (can hear people next door) but cannot follow conversations as you can elsewhere. I had a comfort suite; bathroom is quite small, the hand soap the smallest I've ever seen and the wash cloth was made of paper. the other amenities were great however. The rim of the bathtub is quite high; the height may be difficult for those with mobility issues. Very dark furniture. Breakfast was outlandishly expensive; we only took it Sunday morning but it was 23 euros per person. It did have many choices (hot/cold) but was overpriced. The downtown, including a supermarket, of the village is a 5 minutes walk away ; the dunes are 5 minutes in the other direction. We will definitely stay there again (but take breakfast elsewhere). Restaurant Dutch was great : excellent food, service excellent
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the beach
The hotel is very nice and well managed. It's part of the Hotel Oranje complex so you get to use all the facilities with the other hotel. Breakfast is a little repetitive so unless you know you will want breakfast every day, it'd just pay whenever you go. The area is nice and in the summer would be lovely by the beach. Bus connections into Leiden/Den Haag are great and very easy. I was there for work, which was a little more tricky as taxis are expensive and infrequent. Overall a lovely start from a few days.
Stayed 4 nights in Jan 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel with friendly staff
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Beach Hotel Noordwijk
The hotel is extremely dated. There is no AC. Customer service is terrible. The wall lights by my bed were not even screwed into the wall. It was way overpriced. It is scheduled for demolition .
Stayed 9 nights in Jul 2018

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, we got it a fraction of normal cost! Great location and very fancy hotel.

10/10 Excellent

L J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be sure to have dinner at Beach Club O!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach so beautiful in the Summer I would imagine. We went to Keukenhoff which was just a bus ride away. Staff were lovely and very helpful, all in all a lovely stay
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel review
Nice hotel with great facilities. Children loved the pool and the beach. It was the hottest few days of the year and while we had an executive family room the one thing it lacked was air con making the nights uncomfortable

8/10 Good

Edward, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get a way
One night relaxing get away. We were a little early and checked in with no problem. Dinner and walks on the beach along with a great shopping district close by made this stay wonderful. Will be back!

10/10 Excellent

Chad, Colorado, Springs, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Hotel that's Amazing.
3rd time to stay at this property. The employees are super kind and helpful. We have been able to do an early check in each time. Location is amazing as it's near the beach and has ocean view. Plenty of shops, restaurant and boardwalk just outside your door.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort