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THB Flora Aparthotel

3.0 star property
Family-friendly hotel with 2 outdoor pools and free water park access

Photo gallery for THB Flora Aparthotel

2 outdoor pools, pool umbrellas, pool loungers
View from room
1 bedroom, in-room safe, laptop workspace, free cots/infant beds
View from room
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Spa
The current price is NZ$128
includes taxes & fees
12 May - 13 May

Explore the area

Map
Calle Reina Sofia 25, Puerto del Carmen, Tías, Lanzarote, 35510
  • Puerto del Carmen Beach
    ‪15 min walk‬
  • Lanzarote Golf Resort
    ‪4 min drive‬
  • Pocillos Beach
    ‪12 min drive‬
  • Arrecife (ACE-Lanzarote)
    ‪10 min drive‬

Room options

View all photos for Superior Studio

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Superior Studio

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Studio (Single Use)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Superior Studio (Single Use)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 23 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Junior Suite (1 Adult)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Junior Suite (1 Adult)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 32 sq m
  • Sleeps 1
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms, Kitchenette (5 Adults + 1 Child)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Superior Apartment, 2 Bedrooms, Kitchenette (5 Adults + 1 Child)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
  • 46 sq m
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (3 Adults)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Junior Suite (3 Adults)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Bedroom, Kitchenette

Superior Apartment, 1 Bedroom, Kitchenette

Superior Apartment, 1 Bedroom, Kitchenette

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (2 Adults and 2 Children)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Junior Suite (2 Adults and 2 Children)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (2 Adults and 1 Child)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Junior Suite (2 Adults and 1 Child)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Junior Suite

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms, Kitchenette (4 Adults + 2 Children)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Superior Apartment, 2 Bedrooms, Kitchenette (4 Adults + 2 Children)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
Flat-screen TV
  • 46 sq m
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms, Kitchenette (4 Adults)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Superior Apartment, 2 Bedrooms, Kitchenette (4 Adults)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
Flat-screen TV
  • 46 sq m
  • Sleeps 4
  • 4 Single Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Bedroom, Kitchenette

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Superior Apartment, 1 Bedroom, Kitchenette

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
Flat-screen TV
  • 32 sq m
  • Sleeps 1
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms, Kitchenette (4 Adults + 1 Child)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Superior Apartment, 2 Bedrooms, Kitchenette (4 Adults + 1 Child)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
Flat-screen TV
  • 46 sq m
  • Sleeps 5
  • 4 Single Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Bedroom, Kitchenette (2 Adults and 1 Child)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Superior Apartment, 1 Bedroom, Kitchenette (2 Adults and 1 Child)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
Flat-screen TV
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (3 Adults and 1 Child)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Junior Suite (3 Adults and 1 Child)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Bedroom, Kitchenette (3 Adults and 1 Child)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Superior Apartment, 1 Bedroom, Kitchenette (3 Adults and 1 Child)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
Flat-screen TV
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Bedroom (2 Adults and 2 Children)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Superior Apartment, 1 Bedroom (2 Adults and 2 Children)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
Flat-screen TV
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Apartment, Kitchenette (2 bedrooms)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Standard Apartment, Kitchenette (2 bedrooms)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Dining table
Flat-screen TV
Blackout curtains
  • 46.3 sq m
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Superior Apartment, 1 Bedroom, Kitchenette (3 Adults)

1 bedroom, in-room safe, laptop workspace, free cots/infant beds

Superior Apartment, 1 Bedroom, Kitchenette (3 Adults)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
Flat-screen TV
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

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About the area

Tías

A family-friendly stay in Tías awaits you at THB Flora Aparthotel. Within just a 15-minute stroll, you'll find Playa Chica and Fariones Sports Center. Highlights at this Mediterranean hotel include 2 outdoor swimming pools, a free water park and a restaurant. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the free kids' club, gym, sauna and kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and spa services. Buffet breakfast is available daily between 8:00 AM and 10:30 AM. .Attractions within a 10-minute drive of this 3-property class Tías hotel include Lanzarote Golf Resort and Puerto del Carmen Beach.

What's nearby

  • Playa Chica - 11 min walk - 1.0 km
  • Puerto del Carmen Beach - 15 min walk - 1.3 km
  • Lanzarote Golf Resort - 4 min drive - 3.4 km
  • Pocillos Beach - 12 min drive - 5.3 km
  • Playa de Matagorda - 15 min drive - 9.2 km

Getting around

  • Arrecife (ACE-Lanzarote) - 10 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪La Cascada Puerto - ‬7 min walk
  • ‪El Ancla - ‬7 min walk
  • ‪Restaurante el Cangrejo Rojo - ‬7 min walk
  • ‪Lomo Alto - ‬8 min walk

About this property

THB Flora Aparthotel

Family-friendly hotel with 2 outdoor pools and free water park access
THB Flora Aparthotel offers its guests a complimentary water park, 2 outdoor swimming pools, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A children's pool, spa services, and a terrace are also featured at the family-friendly THB Flora Aparthotel.

Smoking is allowed in designated areas at this Mediterranean Tías hotel.

  • 205 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1987
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
THB Flora Aparthotel offers 205 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Gym
  • Playground
  • Sauna

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free water park access
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Drinks are not included in half board and breakfast rates.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • In-room safe fee: EUR 2.50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 November to 30 April.

Property is also known as

Flora THB
THB Flora
THB Flora Hotel
THB Flora Hotel Tias
THB Flora Tias
THB Flora Resort Tias
THB Flora
THB Flora Aparthotel Tías
THB Flora Aparthotel Hotel
THB Flora Aparthotel Hotel Tías

Frequently asked questions

What is the cancellation policy at THB Flora Aparthotel?

THB Flora Aparthotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at THB Flora Aparthotel?

As of 26 Apr 2025, prices found for a 1-night stay for 2 adults at THB Flora Aparthotel on 12 May 2025 start from NZ$128.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to THB Flora Aparthotel?

Yep, THB Flora Aparthotel is a short 15-minute walk from Puerto del Carmen Beach.

Is there a spa on site at THB Flora Aparthotel?

There's no onsite spa, but this property does offer services like massages.

Does THB Flora Aparthotel have a pool?

THB Flora Aparthotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes THB Flora Aparthotel a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at THB Flora Aparthotel.

Is THB Flora Aparthotel family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that THB Flora Aparthotel is a hit with families.

Does THB Flora Aparthotel serve breakfast?

You bet, buffet brekkie is available daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at THB Flora Aparthotel?

No, THB Flora Aparthotel does not offer an airport shuttle service.

Is there a bar or restaurant at THB Flora Aparthotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at THB Flora Aparthotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at THB Flora Aparthotel?

No, pets are not allowed.

THB Flora Aparthotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 228 out of 549 reviews
Rating 8 - Good. 208 out of 549 reviews
Rating 6 - Okay. 71 out of 549 reviews
Rating 4 - Poor. 26 out of 549 reviews
Rating 2 - Terrible. 16 out of 549 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

geoffrey

Liked: Cleanliness

Ok a bit out of the way, sauna didn't work.

My first two nights were not good as had noisy next door, this can happen anywhere, they gave me another room for the next night and the rest of my stay was ok. Missing a trick with not having sky in the bar area, spent quite a bit watching in bars, would have been nice in the hotel bar area. Sauna, booking system, was easy and you can book in advance. However when I arrived it was not on and was switcched on but didn't seem to work. It's small for max 2 people. I don't think the lady in charge was bothered really. There is a bus to the player grande area, very useful, not in the evening though. It's up a hill from old town, keeps you fit. For the money it was ok
Stayed 7 nights in Jan 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant hotel. Good location, efficient and friendly staff. Excellent facilities, very clean throughout with bright interior and exterior decor and colourful well maintained external planting. Highly recommend.
Stayed 5 nights in Jan 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in quiet area with some local restaurants and bars. Old town 5 min walk away. Good bus links too.
Stayed 10 nights in Dec 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

Geoffrey

Stayed 5 nights in Jan 2025

8/10 Good

Cameron

Stayed 7 nights in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Professional staff, great location and values

We stayed during Christmas period and really appreciate the hard work of all staff at reception, restaurant etc to provide normal desk service, cleaning of our room, pool, and various kind of activities. Our door lock is also quickly repaired. They are very professional and friendly. It makes our holiday a pleasant stay. Even our room is not the modern style, we are very happy with the layout with a living room and beautiful seaview/pool view at balcony. Great location, easy to walk around and we also took free shuttle to Playa Grande.
Stayed 3 nights in Dec 2024

2/10 Terrible

Perry

Can't really knock the place ...lovely , but there always a bit .....no toaster ..basic on that side ...but other wish ......nice place
Stayed 4 nights in Dec 2024

6/10 Okay

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Nataleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo traveller

Chose this hotel for my first solo holiday and it was amazing Was given a high visibility room as requested. All staff were polite and friendly, food was amazing and the whole hotel was spotless, will definitely recommended to others
Stayed 4 nights in Nov 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 5 night stay here. The apartments are conveniently located (circa 10 min walk) from the old town with its lovely restaurants and bars. the appartments and complex are well maintained and spotlessly clean. Breakfast was a real bonus delicious food with so many options to choose from. The staff were friendly and polite throughout our stay. We are already thinking about another short break to Lanzarote soon!! THB Flora will be top of the list when we search for accommodation.
Stayed 5 nights in Nov 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, definitely recommend

All staff very helpful and friendly. Nice hotel, very clean.
Stayed 4 nights in Nov 2024

8/10 Good

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and the staff were friendly. Facilities are really good for all ages, pools are heated which was good for babies and the pool bar serves nice food. Rooms are cleaned on a daily basis with fresh bedding and towels supplied. Only thing is the hotel is situated at the top of a steep hill however taxis cost between €5-8 to the main centre. Definitely would return!
Stayed 4 nights in Oct 2024

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by the apartments. Great facilities. We ate at the pool bar and the food was lovely! 10 minutes walk into the old town. Free bus to the beach. The apartment didn’t have many kitchen facilities, only a fridge microwave and kettle. There wasn’t anywhere to prepare food, but this wasn’t a problem as we ate out most days.
Stayed 4 nights in Sep 2024

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a few nights stay, but overall quite impressed. Clean, spacious rooms, incl separate lounge. Good facilities, easy on-street parking, and other than the steep hill is easy access to old and new town. Friendly staff. Downside: sound-proofing not great and too many screaming kids (not hotel's fault).
Stayed 4 nights in Aug 2024

2/10 Terrible

Andreas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, the apartment was nothing like the pictures on Expedia.The apartment was like a hospital ward. No coffee sachets left. Front door not locking properly. Whilst the bedding looked clean, there were tiny ants crawling all over both beds. The appartment faced the main road, and dirty and unswept. There were a lot of cats in the back yard near the bedroom window, meowing all night. When I queried the apartment quality for the £130 for 1 night we stayed for, The receptionist, Carmen could not comment as she didnt know the value of her own hotel apartment! WE WERE GOING TO GET THE BUS BACK TO PLAYA BLANCA THAT NIGHT, BUT IT WAS VERY LATE, HOWEVER WE SURVIVED THE NIGHT.
Stayed 1 night in Aug 2024

6/10 Okay

Lily

Stayed 8 nights in Jun 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities

Extremely poor customer service

Shockingly rude reception, had a sick child with me when trying to check in, took nearly 20 minutes while receptionist chatted to colleagues, dealt with other guests, while supposedly trying to find my details. To make matters worse I’d had to pay for the night before arrival anyways, and had emailed them to ask that since this was the case that my room be ready for check in from that morning. (Due to a flight change, had to stay an extra night as hotel said they couldn’t amend the booking 2 months before arrival as made with hotels.com.) Couldn’t find email and was more concerned with my sick daughter, receptionist kept asking for the email when he could have just searched his mail for it. Daughter was so sick that when we eventually got checked in and to our room, she vomited. Had pointed out to receptionist that she was sick, but he couldn’t have behaved worse. Found the email and came back the next day to show it to him, and he doubled down on his rudeness and started arguing. Have never experienced such bad behaviour in any hotel I’ve stayed in, needless to say I won’t be returning or staying in any of the THB hotels.
Stayed 7 nights in Jul 2024

10/10 Excellent

Aoife

Stayed 6 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in May 2024

10/10 Excellent

Shirley Mae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous holiday
Stayed 4 nights in Apr 2024

2/10 Terrible

Zoe

Would not return, awful
Stayed 1 night in May 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Kelly

Stayed 4 nights in Apr 2024