Ratings based on 960 Verified Reviews
Real reviews from guests who’ve stayed
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller from san diego
Posted 1 Oct. 2024 on Expedia
The towels were small and very used, the pillow were flimsy and stained some with make up on, the sheets were almost in rags, the iron board and iron was stained with gooey residue. The curtains were broken and very dirty. The tv did not work. I stayed here 4 years ago and it was a much better experience newer cleaner. This was a dissapointing stay.
Comment from Hotel Management
1 Nov. 2024 by gm, Hotel Management
I Would like to express my sincere apologies for falling short of our high service standards and not having achieved your overall satisfaction, thank you for your comments and qualifications, we will consider them to improve our services .Thank you for your continued loyalty and understanding, and we hope you can give us another chance in the future.
by A verified traveller
Posted 24 Sep. 2024 on Expedia
Very clean and nice area
Comment from Hotel Management
1 Oct. 2024 by GM, Hotel Management
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
by A verified traveller
Posted 23 Sep. 2024 on Expedia
Excellent personnel
Comment from Hotel Management
1 Oct. 2024 by GM, Hotel Management
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
by A verified traveller
Posted 23 Sep. 2024 on Expedia
Muy agradable, muy buen servicio y muy profesionales
Comment from Hotel Management
1 Oct. 2024 by GM, Hotel Management
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para comentarnos y calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!
by A verified traveller
Posted 22 Sep. 2024 on Expedia
Had a great experience.
Comment from Hotel Management
1 Oct. 2024 by GM, Hotel Management
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
by A verified traveller
Posted 21 Sep. 2024 on Orbitz
Comment from Hotel Management
1 Oct. 2024 by GM, Hotel Management
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
by A verified traveller
Posted 19 Sep. 2024 on Expedia
Area
Comment from Hotel Management
1 Oct. 2024 by GM, Hotel Management
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
by A verified traveller
Posted 17 Sep. 2024 on Expedia
Comment from Hotel Management
1 Oct. 2024 by GM, Hotel Management
Thank you very much for choosing our hotel for your stay and for taking the time to comments and qualify us , we will keep doing our best to offer the best experience in Tijuana , we are hoping to see you back soon !!
by A verified traveller
Posted 14 Sep. 2024 on Expedia
The hotel and property was very good
The only problem was the afternoon front desk. Staff did not know That the hotel airport shuttle service at 4 o’clock in the morning. We needed a shuttle service at 4 AM. Because the staff told us the hotels shuttle service to start till 5 AM. We scheduled an Uber. There should be better communication between The staff that work different shifts
Comment from Hotel Management
1 Oct. 2024 by GM, Hotel Management
Thank you for your comments and qualifications , we will consider your comments to improve our services we will keep doing our best to effort the best experience in Tijuana , we are hoping to see you back soon !!
by A verified traveller
Posted 11 Sep. 2024 on Expedia
Muy buenas instalaciones
Comment from Hotel Management
1 Oct. 2024 by GM, Hotel Management
Muchas gracias por elegir nuestro hotel para su estancia y por tomarse el tiempo para comentarnos y calificarnos , seguiremos haciendo nuestro mejor esfuerzo para ofrecerle la mejor experiencia en Tijuana , esperamos verle pronto de regreso ¡!