6/10 Okay
Steven
5 Dec 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Issues this time at Hotel Wellintown
We have stayed at this hotel before and were looking forward to another 3 night stay. I had reserved a large room with 2 beds......the larger rooms have a table and chairs in the room. That is the main reason why I wanted the larger room and what I was paying for. Upon check in the receptionist told me that they did not have the larger room available but could change to a larger room the next day. The first room had 2 beds but much smaller with no table, chairs or desk. My wife had a conversation with one of the housekeepers and the the housekeeper told us that there was a larger room available. She arranged for us to change to that room. Not sure why the receptionist did not do this or was not aware of the room that I reserved. The larger room was great. Very large and what I reserved and paid for. After the 1st night the A/C unit stopped working. We complained about this 3 times. The second night we were asleep in the room and one of the hotel employees (I believe he was some kind of manager) actually entered our room without knocking at 10:30PM. He was coming in to address the A/C issue. I was sound asleep and my wife was just getting into bed. No knock on the door, no call beforehand at 10:30pm. He backed out of the room quickly but my wife found him in the hallway and let her opinion be known about that invasion of privacy. He did apologize profusely and even called the room to apologize also. Very unprofessional and scary. We do want to stay here again however.
Steven
Stayed 3 nights in Nov 2024