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Kimpton Shinjuku Tokyo by IHG

5.0 star property
Art Deco hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for Kimpton Shinjuku Tokyo by IHG

Exterior
Terrace/patio
Lobby sitting area
Interior
Rooftop bar, al fresco dining, open daily

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Housekeeping
The current price is NZ$727
includes taxes & fees
1 May - 2 May

Explore the area

Map
3 CHOME-4-7 NISHISHINJUKU, Tokyo, 160-0023
  • Meiji Jingu Shrine
    ‪20 min walk‬
  • Shinjuku Gyoen National Garden
    ‪2 min drive‬
  • Shibuya Crossing
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪51 min drive‬

Room options

View all photos for Room, 1 King Bed (Essential High Floor Walk-In Shower)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed (Essential High Floor Walk-In Shower)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Bidet
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds (Essential High Floor)

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Single Beds (Essential High Floor)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed (Essential High Floor)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed (Essential High Floor)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Additional Living Area)

Room amenity

Premium Room, 1 King Bed (Additional Living Area)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (High Floor)

Room amenity

Premium Room, 1 King Bed (High Floor)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Additional Living Area High Floor)

Room amenity

Premium Room, 1 King Bed (Additional Living Area High Floor)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Room amenity

Premium Room

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 King Bed (Essential Walk-In Shower)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed (Essential Walk-In Shower)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Bidet
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds (Essential Walk-In Shower)

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Single Beds (Essential Walk-In Shower)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Bidet
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Studio Suite, 2 Single Beds (Luxury Bath View)

Studio Suite, 2 Single Beds (Luxury Bath View)

Studio Suite, 2 Single Beds (Luxury Bath View)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Studio Suite, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Studio Suite, 2 Single Beds

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 54 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Suite, 1 King Bed (Luxury Bath View)

Premium bedding, down duvets, minibar, in-room safe

Studio Suite, 1 King Bed (Luxury Bath View)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Top Floor)

Suite, 1 Bedroom (Top Floor)

Suite, 1 Bedroom (Top Floor)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Room (Essential)

Premium bedding, down duvets, minibar, in-room safe

Room (Essential)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Bidet
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 2 Single Beds (Essential)

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Single Beds (Essential)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed (Essential)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed (Essential)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Room amenity

Premium Room, 1 King Bed

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Bidet
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Tokyo

A luxury stay in Tokyo awaits you at Kimpton Shinjuku Tokyo by IHG. Within a 30-minute stroll, you'll find Meiji Jingu Shrine and Shinjuku Gyoen National Garden. Highlights at this Art Deco hotel include a restaurant, a 24-hour gym and a bar/lounge. .The café, The Jones Cafe | Bar, serves American cuisine and is open for breakfast, brunch, lunch and dinner. 86 is the hotel's own rooftop bar, serving drinks along with dinner and light fare. Enjoy access to bike hire and yoga classes. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .With a stay at this 5-property class Shinjuku hotel, you'll be 2.7 km (1.7 mi) from National Stadium and 3.6 km (2.2 mi) from Shibuya Crossing.

What's nearby

  • Meiji Jingu Shrine - 20 min walk - 1.7 km
  • Shinjuku Gyoen National Garden - 2 min drive - 1.8 km
  • National Stadium - 4 min drive - 3.6 km
  • Shibuya Crossing - 4 min drive - 4.4 km
  • Tokyo Tower - 7 min drive - 7.8 km

Getting around

  • Tochomae Station - 8 min walk
  • Hatsudai Station - 10 min walk
  • Tokyo (HND-Haneda) - 51 min drive

Restaurants

  • ‪ニューヨーク グリル - ‬3 min walk
  • ‪The Peak Lounge - ‬4 min walk
  • ‪太陽のトマト麺 - ‬2 min walk
  • ‪釣船茶屋ざうお - ‬2 min walk
  • ‪カフェ・ベローチェ 代々木三丁目店 - ‬1 min walk

About this property

Kimpton Shinjuku Tokyo by IHG

Art Deco hotel with 24-hour fitness centre and 24-hour front desk
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 4 meeting rooms available. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the luxury Kimpton Shinjuku Tokyo by IHG. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Tokyo hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 17 levels
  • Built in 2020
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Kimpton Shinjuku Tokyo by IHG offers 130 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathrobes, slippers, designer toiletries and bidets. This Tokyo hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

Languages

Chinese (Mandarin), English, French, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 4,000 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: JPY 6,325 for adults and JPY 6,325 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • 86
  • District
  • The Jones Cafe | Bar

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Shopping
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Hardwood flooring in room
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A scheduled power outage will take place on May 7, 2025 from 1-5 PM. All facilities that use power will not be available during this time. Late check-out will be not available on this date. Check-in time begins at 5 PM on this date.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for JPY 5000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 6325 for adults and from JPY 6325 for children
  • Self-parking fee: JPY 4000 per day (in/out privileges)
  • Rollaway bed fee: JPY 5000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kimpton Shinjuku Tokyo
Kimpton Shinjuku Tokyo by IHG Hotel
Kimpton Shinjuku Tokyo by IHG Tokyo
Kimpton Shinjuku Tokyo an IHG Hotel
Kimpton Shinjuku Tokyo by IHG Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Kimpton Shinjuku Tokyo by IHG?

Kimpton Shinjuku Tokyo by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Shinjuku Tokyo by IHG?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Kimpton Shinjuku Tokyo by IHG on 1 May 2025 start from NZ$726.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Shinjuku Tokyo by IHG?

Yep, Kimpton Shinjuku Tokyo by IHG has a self car park with in/out privileges for JPY 4000 per day. Onsite parking is limited.

Are there any beaches close to Kimpton Shinjuku Tokyo by IHG?

The closest beach to Kimpton Shinjuku Tokyo by IHG is Odaiba Beach Park (9.8 km).

What makes Kimpton Shinjuku Tokyo by IHG a romantic place to stay?

Al fresco dining and a lounge bar, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Kimpton Shinjuku Tokyo by IHG.

Does Kimpton Shinjuku Tokyo by IHG serve breakfast?

Yep, full breakfast is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Kimpton Shinjuku Tokyo by IHG?

No, Kimpton Shinjuku Tokyo by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Shinjuku Tokyo by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Kimpton Shinjuku Tokyo by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Kimpton Shinjuku Tokyo by IHG?

Furry friends are welcome at Kimpton Shinjuku Tokyo by IHG, with food and water bowls on offer.

Kimpton Shinjuku Tokyo by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 398 out of 490 reviews
Rating 8 - Good. 55 out of 490 reviews
Rating 6 - Okay. 24 out of 490 reviews
Rating 4 - Poor. 12 out of 490 reviews
Rating 2 - Terrible. 1 out of 490 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda, Walnut

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Hank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property convenient to Shinjuku and Shibuya.
Stayed 4 nights in Dec 2024

10/10 Excellent

emily, Duluth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very convenient location. The staff service was fantastic. Hope will have more selections for the breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

francyne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Yooksho Shirley, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with incredible service. Easy access to transportations. The breakfast was amazingly delicious. Highly recommend!!!
Stayed 5 nights in Dec 2024

8/10 Good

Georgia

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
All was good. Would be better if they could give both room upgrade.
Stayed 6 nights in Dec 2024

10/10 Excellent

You

Stayed 2 nights in Oct 2024

10/10 Excellent

kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the greatest vibe. The service was amazing and the layout of the rooms is perfect. We loved the nightly cocktail gathering and the breakfast restaurant was first rate. I am recommending the Tokyo hotel to lots of people. You won’t be disappointed.
Stayed 3 nights in Nov 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Mee Kyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Vivian

Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay, would highly recommend this hotel. Great room, friendly staff, central location.
Stayed 4 nights in Nov 2024

10/10 Excellent

ryan

Travelled with group
Liked: Staff & service, property conditions & facilities
A perfect example of the beautiful culture that is filled with mutual respect for its citizens and visitors. A truly wonderful experience
Stayed 5 nights in Dec 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Lee Lee Lily

Stayed 5 nights in Nov 2024

10/10 Excellent

Alex, McCordsville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is amazing!
Stayed 4 nights in Dec 2024

10/10 Excellent

Birgit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff at The Kimpton is amazing, genuinely friendly and courteous and waiting to address your needs. Arriving by taxi, a young lady greeted us warmly and helped with our luggage. We were then shown to the front where the team there were ready with smiles and all the information we needed to navigate the hotel. We never had to fend for ourselves, we were led to the elevator, to the taxi stand, to the smoking room. The hotel featured a social hour on the 16the floor every afternoon from 5 - 6 PM with canapes, wines and sakes, all at no expense, to encourage mingling. The views from that high floor of the setting sun over Tokyo will stay on my mind for a long time but the wonderful service we received here will pull me back the next time I'm in Japan.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Lawrence, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel on the quite side of Shinjuku. The Staff is very attentative and professional. The room was a good size for Tokyo. We tried the restaurants and bar - all very nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Nicholas Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean and modern hotel with a pleasant staff. Had a nice social hour every evening, and was close to everywhere we needed to go. Will definitely miss this hotel!
Stayed 5 nights in Nov 2024

10/10 Excellent

Barbara Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tokyo 2024
Everything was wonderfull
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

4/10 Poor

Nadia

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
I was traveling with friends so contacted the hotel and asked for adjoining rooms. Kimpton said they would try to accommodate the request however, when I checked in, they said they couldn’t give us adjoining rooms because we booked the rooms on different floors- they could have told me that when I made the request instead of misleading me. During checked in, the front desk tried to upsell a substantially more expensive room and was very persistent when I declined numerous times. Sheets had stains and the housekeeping was substandard. They wouldn’t remove trash from the room. During breakfast (which was included with the room), I had to ask for water and chopsticks several times. The waitress was rude and kept saying “they’re coming” but I never received them.
Stayed 3 nights in Nov 2024