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The Ritz-Carlton, Tokyo

5.0 star property
Luxury Tokyo hotel connected to a shopping centre, steps from Tokyo Midtown

Photo gallery for The Ritz-Carlton, Tokyo

Deluxe Room, 2 Double Beds, Non Smoking (View)
60-inch flat-screen TV with satellite channels, Smart TV, DVD player
Lobby
Indoor pool
Executive lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Gym
  • Breakfast available
The current price is NZ$1,651
includes taxes & fees
6 May - 7 May

Explore the area

Map
Tokyo Midtown 9-7-1 Akasaka Minato-ku, Tokyo, Tokyo-to, 107-6245
  • Tokyo Midtown
    ‪1 min walk‬
  • Roppongi Hills
    ‪9 min walk‬
  • Tokyo Tower
    ‪2 min drive‬
  • Tokyo (HND-Haneda)
    ‪30 min drive‬

Room options

View all photos for Club Suite, 1 Bedroom, Non Smoking

Frette Italian sheets, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Smart TV
Premium bedding
Separate bedroom
Frette Italian bed sheets
  • City view
  • 120 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Executive Suite)

Frette Italian sheets, premium bedding, minibar, in-room safe

Executive Suite, 1 Bedroom, Non Smoking (Executive Suite)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Frette Italian bed sheets
Separate bath and shower
Deep-soaking bath
  • City view
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, Non Smoking (Luxury Suite)

Frette Italian sheets, premium bedding, minibar, in-room safe

Luxury Suite, 1 Bedroom, Non Smoking (Luxury Suite)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Frette Italian bed sheets
Separate bath and shower
Deep-soaking bath
  • City view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Frette Italian bed sheets
Deep-soaking bath
Bathrobes
  • City view
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite, 1 Bedroom, Non Smoking

Frette Italian sheets, premium bedding, minibar, in-room safe

Luxury Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Smart TV
Premium bedding
Separate bedroom
Frette Italian bed sheets
  • City view
  • 100 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Smart TV
Premium bedding
Frette Italian bed sheets
Deep-soaking bath
  • City view
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, 1 Bedroom, Non Smoking (Premier Executive Suite)

60-inch flat-screen TV with satellite channels, Smart TV, DVD player

Premier Suite, 1 Bedroom, Non Smoking (Premier Executive Suite)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Frette Italian bed sheets
Separate bath and shower
Deep-soaking bath
  • City view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (View)

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Frette Italian bed sheets
Separate bath and shower
Deep-soaking bath
  • City view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom, Non Smoking

60-inch flat-screen TV with satellite channels, Smart TV, DVD player

Premier Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Smart TV
Premium bedding
Separate bedroom
Frette Italian bed sheets
  • City view
  • 80 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Carlton Suite)

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking (Carlton Suite)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Separate bedroom
Frette Italian bed sheets
Separate bath and shower
  • City view
  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Smart TV
Premium bedding
Frette Italian bed sheets
Separate bath and shower
  • City view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (View)

Deluxe Room, 2 Double Beds, Non Smoking (View)

Deluxe Room, 2 Double Beds, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Frette Italian bed sheets
Separate bath and shower
Deep-soaking bath
  • City view
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Deluxe King)

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Deluxe King)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Frette Italian bed sheets
Separate bath and shower
Deep-soaking bath
  • City view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Frette Italian sheets, premium bedding, minibar, in-room safe

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Smart TV
Premium bedding
Separate bedroom
Frette Italian bed sheets
  • City view
  • 80 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom (Modern Japanese Suite, Club Access)

Club Suite, 1 Bedroom (Modern Japanese Suite, Club Access)

Club Suite, 1 Bedroom (Modern Japanese Suite, Club Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Smart TV
Premium bedding
Separate bedroom
Frette Italian bed sheets
  • City view
  • 100 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Tokyo

The Ritz-Carlton, Tokyo puts you in the heart of Tokyo, connected to a shopping centre and within steps of Tokyo Midtown and Suntory Museum of Art. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at The Ritz-Carlton Spa can include massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The fine-dining restaurant, Héritage by Kei Kobayashi, serves French cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and sauna as well as access to bike hire. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 5-property class Akasaka hotel include 21 21 Design Sight and National Art Center, Tokyo.

What's nearby

  • Tokyo Midtown - 1 min walk - 0.0 km
  • Roppongi Hills - 9 min walk - 0.8 km
  • Tokyo Tower - 2 min drive - 2.0 km
  • Tokyo Imperial Palace - 3 min drive - 3.1 km
  • Shibuya Crossing - 4 min drive - 3.8 km

Getting around

  • Shimbashi Station - 3 min drive
  • Nogizaka Station - 6 min walk
  • Tokyo (HND-Haneda) - 30 min drive

Restaurants

  • ‪BAROLO - ‬3 min walk
  • ‪ANTICO CAFFE AL AVIS 東京ミッドタウン店 - ‬2 min walk
  • ‪The Counter Roppongi - ‬1 min walk
  • ‪クラブラウンジ - ‬2 min walk
  • ‪HARBS - ‬1 min walk

About this property

The Ritz-Carlton, Tokyo

Luxury Tokyo hotel connected to a shopping centre, steps from Tokyo Midtown
The Ritz-Carlton, Tokyo offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A fitness centre, spa services, and multilingual staff are also featured at the luxury The Ritz-Carlton, Tokyo. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 245 guestrooms or units
  • 12 levels
  • 3 dining venues
  • Conference rooms
  • Built in 2007
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
The Ritz-Carlton, Tokyo offers 245 accommodations with DVD players and minibars. Beds feature Frette Italian sheets and premium bedding. 60-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and toilets with an electronic bidet.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. In-room massages, an iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Ritz-Carlton Spa has 10 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The Ritz-Carlton, Tokyo is listed in the 2021 Travel + Leisure 500.

Languages

Chinese (Mandarin), English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (JPY 8,000 per night; includes in/out privileges)
  • Valet parking on site (JPY 8,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: JPY 4,500 to 10,000 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Héritage by Kei Kobayashi
  • Hinokizaka
  • The Lobby Lounge and Bar
  • Towers

Things to do

  • Art gallery
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height view port in door
  • Portable bathtub seat
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 60-inch smart TV with premium cable/satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Azure 45 restaurant is closed on Tuesdays.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for JPY 25056.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: JPY 20000 per night
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4500 to 10000 per person
  • Self-parking fee: JPY 8000 per night (in/out privileges)
  • Valet parking fee: JPY 8000 per day
  • Rollaway bed fee: JPY 25056.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a deadbolt lock in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz-Carlton Hotel Tokyo
Ritz-Carlton Tokyo
Tokyo Ritz-Carlton
Minato Ritz-Carlton
Ritz Carlton Minato
Ritz Tokyo
Ritz-Carlton Tokyo Hotel Minato
The Ritz-Carlton Tokyo Japan
Ritz-Carlton Tokyo Hotel
Ritz Tokyo
Minato Ritz-Carlton
Ritz Carlton Minato
The Ritz Carlton Tokyo
The Ritz-Carlton, Tokyo Hotel
The Ritz-Carlton, Tokyo Tokyo
The Ritz-Carlton, Tokyo Hotel Tokyo

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Tokyo?

The Ritz-Carlton, Tokyo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Tokyo?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Tokyo on 6 May 2025 start from NZ$1,651.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Tokyo?

Yep, The Ritz-Carlton, Tokyo has a self car park with in/out privileges for JPY 8000 per night.

Are there any beaches close to The Ritz-Carlton, Tokyo?

The closest beach to The Ritz-Carlton, Tokyo is Odaiba Beach Park (5.7 km).

Is there a spa on site at The Ritz-Carlton, Tokyo?

Yep, The Ritz-Carlton Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does The Ritz-Carlton, Tokyo have a pool?

The Ritz-Carlton, Tokyo has a pool and an indoor pool. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at The Ritz-Carlton, Tokyo?

The Ritz-Carlton, Tokyo features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with Frette Italian sheets, deep soaking tubs and hydromassage showerheads.

What makes The Ritz-Carlton, Tokyo a romantic place to stay?

A hot tub and couples dining, as well as deep-soaking baths and Frette Italian sheets in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton, Tokyo.

Is The Ritz-Carlton, Tokyo family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Tokyo is a hit with families.

Are there hot tubs in the rooms at The Ritz-Carlton, Tokyo?

No, but there are deep-soaking baths in the guestrooms.

Does The Ritz-Carlton, Tokyo serve breakfast?

Yeah, buffet breakfast is on offer daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Tokyo?

No, The Ritz-Carlton, Tokyo does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Tokyo?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Tokyo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton, Tokyo?

No, only service animals are allowed.

The Ritz-Carlton, Tokyo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 448 out of 584 reviews
Rating 8 - Good. 106 out of 584 reviews
Rating 6 - Okay. 19 out of 584 reviews
Rating 4 - Poor. 8 out of 584 reviews
Rating 2 - Terrible. 3 out of 584 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Travelled with group
Liked: Amenities, property conditions & facilities
It is a fantastic place to stay in central Tokyo and especially wonderful with all Christmas decorations and of course the service is impeccable.
Stayed 1 night in Dec 2024

10/10 Excellent

Albert, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Great location, room. Breakfast buffet
Stayed 4 nights in Dec 2024

10/10 Excellent

Imee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Jin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Understanding it was a during the new year holiday/ extremely busy- still waited a LONG time for any service. Will not be returning to this ritz. Should have stuck with the Four seasons
Stayed 3 nights in Dec 2024

8/10 Good

Steven

Stayed 4 nights in Nov 2024

10/10 Excellent

Mamata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a wonderful experience here, however I'd recommend upgrading their TVs as they do not offer any streaming ability so you can only watch local cable. Otherwise a great room, wonderful staff and great food/drinks. Would stay again for sure.
Stayed 1 night in Nov 2024

10/10 Excellent

Rick

Stayed 4 nights in May 2024

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are excellent and prioritize a luxury feel. We had a massive suite that was very good size and if you stay in a room that has access to the club floor, the views are remarkable. The only detail that I wasn’t a fan of was the hotel is 17 years old and a lot of it looks and feels like something that was done and relevant 17 years ago, so it has a bit of vintage feel, if you like that.
Stayed 2 nights in Sep 2024

6/10 Okay

Cleo

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Ritz Tokyo/stayed for 9 nights August 2024. Dishonesty from Spa/massage, never charge your guest without informing them of extra service. Beware! Very disrespectful. No formal apology. Bad service in club lounge breakfast & evening canapés, had to get the ladies & gentlemen to clear table. Club Breakfast restricted 1 & 1/2 hours & evening canapés restricted one 1 hour. Asked guests to leave after 1 hour. We found very offensive & disrespectful. Eat & run - no class & elegant specially at the the Ritz. No excuse that the club is busy (stayed for 9 nights not even busy) Food is average for the Ritz Carlton. Seafood is non existence. Mainly cater for Japanese guests Bistronomy Towers, service was excellent but food also average Cost cutting is on a high scale, not up to standard of Ritz Carton. Never return & never recommend Ritz Tokyo, Ritz Osaka to anyone 5/10. Ritz Singapore 10/10
Stayed 9 nights in Aug 2024

10/10 Excellent

Marika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Ritz Carlton Tokyo in the Millenia Suite, which was the perfect size for our family of three. The suite offered stunning views from both the bathroom and the living room, adding a touch of luxury to our stay. Our Club Lounge access was a highlight, with its breathtaking views and excellent food. The staff were incredibly welcoming, knowing our names and being attentive to our special needs, including food allergies. This personalized service made our experience even more special. Getting around Tokyo was made easy with the help of the hotel staff. They were always available to call taxis and communicate our destinations to the drivers in Japanese, ensuring a smooth and stress-free experience. Taxis were always readily available, which made exploring the city convenient. For those needing laundry services, there's a laundromat just a 5-minute walk from the hotel, adding to the convenience of our stay. We enjoyed several family activities during our trip, including visits to Teamlab, the Ninja Experience, and the Ninja Tokyo Restaurant. Each activity provided unique and memorable experiences that we thoroughly enjoyed. Overall, our stay at the Ritz Carlton Tokyo was exceptional. The combination of luxurious accommodations, outstanding service, and convenient amenities made it an unforgettable trip for our family. We highly recommend it to anyone visiting Tokyo.
Stayed 3 nights in Jun 2024

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Svetlana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Anna

Stayed 4 nights in Mar 2024

10/10 Excellent

Arthur

Stayed 3 nights in Feb 2024

10/10 Excellent

Andranik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

yi, Brookfiled

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Just the breakfast starts at 7:00am is too late. If can start 6:30am will be better because come from America have a jet leg. We get up at 5:00am and Hunger but no place can get the breakfast. The last day I have to check out hotel at 7;15am and have no chance to get the breakfast. And waster my breakfast two people payment.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent modern facilities and friendly staff. Would have no hesitation staying there again.
Stayed 4 nights in Sep 2023

10/10 Excellent

XIAOHUI

Stayed 8 nights in Apr 2023

10/10 Excellent

SHAOSHUAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort

Almost perfect

Stayed 1 night in Dec 2022

10/10 Excellent

Shaw Jiun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best

Excellent
Stayed 1 night in Dec 2022

10/10 Excellent

Sidharth, ST BRUNO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very big and comfortable. The staff went out of their way to help me with all my needs. The swimming pool and spa experience is heavenly. One of the best beds I’ve ever slept on. The view from the lobby and bar is breathtaking. This is an extraordinary hotel with amazing staff. I would like to especially thank Reika and a gentleman from Sri Lanka at the bar, who served us drinks and dinner. They are amazing people.
Stayed 3 nights in Nov 2022

10/10 Excellent

Jay, Tokyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect. We totally spend great time while our time in your hotel.
Stayed 1 night in Oct 2020