Ratings based on 354 Verified Reviews

Real reviews from guests who’ve stayed
4.5 out of 5
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Hotels
Comment from Hotel Management
25 Sep. 2024 by TokyuStayShinjuku Eastside Frontdesk, Hotel Management
Dear sir or madam.Thank you very much for your good evaluation.Please use our hotel again when you come to Tokyo.
5 out of 5
by A verified traveller from Auckland

Posted 22 Sep. 2024 on Expedia
Our hotel room was a little smaller than we’d anticipated, but it was comfortable, clean and full of amenities. Loved the washer dryer in the room and the kitchenette facilities. Would happily stay here again.
Comment from Hotel Management
25 Sep. 2024 by TokyuStayShinjuku Eastside Frontdesk, Hotel Management
Dear sir or madam.Thank you very much for your good evaluation.Please use our hotel again when you come to Tokyo.
5 out of 5
by A verified traveller

Posted 20 Sep. 2024 on Expedia
Very nice hotel.
Comment from Hotel Management
22 Sep. 2024 by TokyuStayShinjuku Eastside Frontdesk, Hotel Management
Dear sir or madam.Thank you very much for your good evaluation.Please use our hotel again when you come to Tokyo.
5 out of 5
by A verified traveller

Posted 20 Sep. 2024 on Expedia
Overall we had a pleasant stay at Tokyu Stay Shinjuku Eastside - rooms were clean, amenities were sufficient. Location wise, it is slightly far out from the main Shinjuku area but there are 2 other stations that are within walking distance from the hotel
Comment from Hotel Management
26 Sep. 2024 by TokyuStayShinjuku Eastside Frontdesk, Hotel Management
Dear sir or madam.Thank you very much for your good evaluation.Please use our hotel again when you come to Tokyo.
5 out of 5
by A verified traveller

Posted 18 Sep. 2024 on Expedia
Overall a great experience!! Friendly and helpful staff. Would definitely stay here again !
Comment from Hotel Management
26 Sep. 2024 by TokyuStayShinjuku Eastside Frontdesk, Hotel Management
Dear sir or madam.Thank you very much for your good evaluation.Please use our hotel again when you come to Tokyo.
5 out of 5
by A verified traveller

Great service and location

Posted 16 Sep. 2024 on Hotels
The location is great and the room was bigger than we expected. The hotel is also willing to provide other support, such as arranging package shipping Has washer and dryer in the room is a plus
Comment from Hotel Management
26 Sep. 2024 by TokyuStayShinjuku Eastside Frontdesk, Hotel Management
Dear sir or madam.Thank you very much for your good evaluation.Please use our hotel again when you come to Tokyo.
5 out of 5
by A verified traveller

Posted 13 Sep. 2024 on Hotels
A decent stay for the price point
Comment from Hotel Management
30 Sep. 2024 by TokyuStayShinjuku Eastside Frontdesk, Hotel Management
Dear sir or madam.Thank you very much for your good evaluation.Please use our hotel again when you come to Tokyo.
5 out of 5
by A verified traveller

Posted 13 Sep. 2024 on Expedia
The coffee machine wasn't always working, and breakfast hours changed a couple of times, but otherwise very efficient and clean.
Comment from Hotel Management
13 Sep. 2024 by TokyuStayShinjuku Eastside Frontdesk, Hotel Management
Dear sir or madam.Thank you very much for your good evaluation.Please use our hotel again when you come to Tokyo.
5 out of 5
by A verified traveller

Posted 11 Sep. 2024 on Expedia
Outside of the main Shinjuku area, making it a walk to get to. However, there’s another station nearby and this also makes it a relatively quiet area to stay - great for those who prefers this
Comment from Hotel Management
11 Sep. 2024 by Tokyu Stay Shinjuku East Side Front Desk Staff, Hotel Management
Dear Sir or Madam.We thank you very much for your stay at our hotel.We are very pleased to receive your compliments and we look forward to serving you again in the near future.We look forward to welcoming you again when you have a chance to visit Tokyo.We look forward to serving you again.Tokyu Stay Shinjuku East SideFront Desk Staff
5 out of 5
by A verified traveller

Posted 8 Sep. 2024 on Expedia
The adjoining room is superb and a great option if u have teen kids! Location is also very comvenient. walking distance from train stations, 24hr kmobini stores and affordable restaurants.
Comment from Hotel Management
13 Sep. 2024 by TokyuStayShinjuku Eastside Frontdesk, Hotel Management
Dear sir or madam.Thank you very much for your good evaluation.Please use our hotel again when you come to Tokyo.