2/10 Terrible
Tabatha
Travelled with family and small children, Travelled with partner, Travelled with group
31 Mar 2024
Disliked: Cleanliness
Was charged a $250 fee that was NOT disclosed when I booked the stay. Was told when we checked in that we could not have a birthday party that was also NOT disclosed before I booked the stay. Was told we could not have cake or decorations in the room at all. This stay was SUPPOSED to be for my sons birthday and we were GOING TO have a party for him but we DID NOT because we were told we wasn't allowed. The pull out couch bed was dirty, apparently house keeping don't clean thoroughly because we found food on the walls and ceiling from previous people, did under the beds because they didn't clean good enough, the pool room was so hot I felt like i was going to pass out, there is no ventilation apparently, the pool room floor had ants crawling around EVERYWHERE, the pool had so much chlorine in it that the water was cloudy and you couldn't even see the pool floor and there was so much chlorine that just sitting in the room made your eyes burn and most of the time there was no towels in there, I had to go ask for totals a couple times. We will NEVER AGAIN come to this place. Kalahari is the same price with parties ALLOWED! We will take our business there. Get yourselves together. I'm not sure how you have a 4.0 rating... it was a horrible experience! NEVER EVER AGAIN!
Tabatha
Stayed 2 nights in Mar 2024