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Gran Hotel Plaza Imperial

3.0 star property
Family-friendly Toluca hotel in Metepec with free parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gran Hotel Plaza Imperial

Indoor pool, outdoor pool
Check-in/check-out kiosk
Desk, iron/ironing board, free WiFi
Property entrance
Garden

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Km 57.5 Carr. Mexico-Toluca, Toluca, MEX, 52170
  • Plaza Sendero Toluca
    3 min drive
  • Toluca Convention and Exhibition Center
    5 min drive
  • San Carlos Golf Club
    6 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    13 min drive

Room options

View all photos for Executive Room with One King Bed or Two Double Beds

Executive Room with One King Bed or Two Double Beds

Executive Room with One King Bed or Two Double Beds

Highlights

Heating
TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (with Two Double Beds)

Standard Room (with Two Double Beds)

Standard Room (with Two Double Beds)

Highlights

Heating
TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds

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4.4 out of 5, Excellent, (732)
The price is NZ$165
for 1 night
includes taxes & fees
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About the area

Toluca

A family-friendly stay in Toluca awaits you at Gran Hotel Plaza Imperial. You'll be 3.4 km (2.1 mi) from Plaza Sendero Toluca and 3.8 km (2.3 mi) from Toluca Convention and Exhibition Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The restaurant, Plaza Metepec, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and sauna as well as access to a playground. Business travellers can take advantage of conference space and a business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of free self parking. .Within a 30-minute drive of this 3-property class Metepec hotel, attractions include Galerias Metepec Shopping Center and Nevado de Toluca National Park.

What's nearby

  • Plaza Sendero Toluca - 3 min drive - 3.1 km
  • Toluca Convention and Exhibition Center - 5 min drive - 5.5 km
  • Town Square Metepec - 5 min drive - 5.7 km
  • Church of Calvary - 7 min drive - 6.6 km
  • Galerias Metepec Shopping Center - 8 min drive - 7.9 km

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Fisher's - ‬3 min walk
  • ‪Culichioso - ‬9 min walk
  • ‪El Chalet - ‬14 min walk
  • ‪Maria Argentina - ‬8 min walk

About this property

Gran Hotel Plaza Imperial

Family-friendly Toluca hotel in Metepec with free parking
Gran Hotel Plaza Imperial offers its guests an indoor pool, an outdoor pool, a sauna, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There's an onsite business centre. Multilingual staff, tour/ticket assistance, and a garden are also featured at the family-friendly Gran Hotel Plaza Imperial. Self parking is free.

This 3-star Toluca hotel is smoke free.

  • 150 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1982
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Gran Hotel Plaza Imperial offers 150 accommodations with coffee/tea makers and a hairdryer. Cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 100 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Plaza Metepec

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 150 for adults and from MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 6:30 AM to 11 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Gran Hotel Imperial
Gran Hotel Plaza
Gran Hotel Plaza Imperial
Gran Hotel Plaza Imperial Toluca
Gran Plaza Imperial
Gran Plaza Imperial Toluca
Hotel Gran Plaza Imperial
Hotel Plaza Imperial
Plaza Imperial
Gran Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel
Gran Hotel Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel Toluca

Frequently asked questions

Is parking available at Gran Hotel Plaza Imperial?

Yep, Gran Hotel Plaza Imperial has a free self car park.

Does Gran Hotel Plaza Imperial have a pool?

Gran Hotel Plaza Imperial has an outdoor pool and an indoor pool. The pool is open 6:30 AM to 11 PM.

What luxury perks are available at Gran Hotel Plaza Imperial?

Gran Hotel Plaza Imperial features an outdoor pool, an indoor pool and a sauna.

Is Gran Hotel Plaza Imperial family-friendly?

You bet! With amenities such as babysitting services, a playground and laundry facilities, it's no surprise that Gran Hotel Plaza Imperial is a hit with families.

Does Gran Hotel Plaza Imperial serve breakfast?

You bet, buffet brekkie is on offer daily from 6:30 AM to 11:30 AM.

Is there a free airport shuttle available at Gran Hotel Plaza Imperial?

No, Gran Hotel Plaza Imperial does not offer an airport shuttle service.

Is there a bar or restaurant at Gran Hotel Plaza Imperial?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Gran Hotel Plaza Imperial?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at Gran Hotel Plaza Imperial?

No, pets are not allowed.

Gran Hotel Plaza Imperial Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 105 out of 392 reviews" "
Rating 8 - Good. 152 out of 392 reviews" "
Rating 6 - Okay. 76 out of 392 reviews" "
Rating 4 - Poor. 40 out of 392 reviews" "
Rating 2 - Terrible. 19 out of 392 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Alain

Business traveller
Liked: Staff & service
Stayed 6 nights in Mar 2020

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
El hotel es bueno, el personal tiene una atención increíble, pero también es importante mencionar que el hotel está en remodelación, las almohadas estaban hechas bolas fue lo único que no me gusto
Stayed 1 night in Apr 2019

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Alain

Liked: Staff & service, room comfort
Business trip
Good for price
Stayed 1 night in Sep 2018

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, room comfort
Family trip
We had a great time the only thing it has to be change we didn’t get hot water at all
Stayed 1 night in Aug 2018

8/10 Good

Luis Mario

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2018

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
El hotel me gustó, la alberca muy agusto, el rumbo bueno. El baño un poco incómodo, el wifi no era muy estable.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so grand hotel
Be warned this hotel does NOT have an elevator. Hotel seems ok from the outside but rooms are not well kept nor is the furniture in the lobby. If you aren’t lucky to get a room on the 1st floor you and your luggage will need to use the stairs. Reception staff was also not very helpful. Young lady had a hard time coding our room keys and twice I had to go back because they still wouldn’t work. Furniture in lobby and room had multiple stains. Water leaked from the showers on multiple rooms. Quite disappointed with this reservation. I booked a much better hotel days before at a similar price.
Stayed 2 nights in Dec 2017

10/10 Excellent

JORGE Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great hotel. Good stay.
Stayed 1 night in Jul 2017

8/10 Good

John

Liked: Staff & service, room comfort

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Sergio, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Wi-Fi, no cold water, I do not recommend this hotel

8/10 Good

John

Liked: Staff & service

2/10 Terrible

WILLIAM, Houston

Disliked: Cleanliness, property conditions & facilities, room comfort
No what I was expected
I arrive at the hotel and after looking at the room decide to leave and book another hotel in toluca. I will not recommend this hotel to friends or family

6/10 Okay

Jose

Liked: Cleanliness, room comfort

6/10 Okay

Ana Cristina, Houston

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good enough!
The problem was that the hotel no has elevator:/

2/10 Terrible

harold, ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL
I had a reservation for 6 days but after the first night...I tried to move out but hotel explained that Expedia will charge them commision for the remained days if I leave before completing full reservation days. Breakfast is just only eatable for local people.....never have the replace towels when room was done..they come always late on the day. awful location ...nothing in the surroundings and last but not least my pijama dissapeared after the first night and I never recovered. After complaining in the reception I got some chease & wine...uneatable. Expedia should not have this Hotel in their programme

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent choice for our money
The hotel was the best price option that is why we chose it. It turned out to be convenient and a good deal for our money. The rate included breakfast internet access and free parking. Breakfast was a buffet but like the ones in Mexico, very complete... internet was sufficient and free parking was real. We would definitely choose this hotel again.

4/10 Poor

Ricardo, Guadalajara

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Messy!
Walls full of humidity, bathroom really deteriorated. Hotel staff very rude. Walls are paper thin. Beds are comfortable.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price and Quality related is perfect
Nice hotel for a cheap price. Great breakfast nice people. It is good it gets remodeld.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Location was OK
for my the 2 stay days was ok.

4/10 Poor

Rene, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great location. Poor setup of hotel
Long walking in the hotel to get to the room - too spread out. Just inefficient. Pool is nice. Breakfast is good, but do not order from the restaurant st other times. I was served ice cold mole. Really not a convenient location at all

10/10 Excellent

Pete, SF Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Really nice place
Excellent hotel with nice indoor pool and good breakfast buffet included. The rooms are fine. Our room had a heat/ac unit that would not work. They brought us a portable heater that helped but not quite good enough. Had trouble loading the address into the gps. No problem on Google. The address is a km on the highway which the gps would not accept.

8/10 Good

Veronica P., Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel if you are in transit
Breakfast buffet was excellent. Plenty of choices. Hotel staff very helpful. Would stay again.