4/10 Poor
Nadine
Travelled with family
20 Sept 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not as advertised
This property is not what is advertised on Hotels.com. The address given on the website is not the address of the property, thankfully there were local people who had dealt with other people looking for this property who were very helpful. Getting in touch with the property manager was challenging and getting the required information to check in was difficult. I spent half an hour on the phone trying to get the documents to register and complete the deposit required to get the codes to get into the suite. The main door to the building had a lock and keypad, however someone had jammed a screw into the lock, photo attached below, so it didn’t lock which didn’t give me any feelings of security. The suite is split into 2 parts, the “living room” on one side with a lock and keypad has no window even though there is a couch with a place to sleep, however there wasn’t any bedding to put on it. I called the property manager about the bedding but didn’t get any response. The bedrooms and bathroom were across the hall behind a second door with a lock and keypad. The 2 bedrooms were small, but the beds were comfortable. The bathroom was very small and there was no anti slip coating or mat for the shower in the bathtub which made showering somewhat dangerous. The bathroom sink was cracked in a few places. The kitchen was a folding plastic table and folding chairs with a microwave and coffee maker and some disposable plates and cutlery and a small refrigerator.
Nadine
Stayed 2 nights in Sep 2024