Shangri-La Toronto

5.0 star property
Luxury Toronto hotel in Downtown Toronto with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Toronto

Exterior
Indoor pool, free pool cabanas
Terrace/patio
Premier Room, 2 Queen Beds
Ballroom

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Pool
    Pool

Explore the area

Map
188 University Avenue, Toronto, ON, M5H 0A3
  • The Path
    1 min walk
  • Queen Street West
    2 min walk
  • Royal Alexandra Theatre
    3 min walk
  • Toronto, ON (YTZ-Billy Bishop Toronto City)
    12 min drive

Room options

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
Separate bedroom
  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, Balcony (Shangri-La)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 204 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

Suite (Garden)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

Premier Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed, Terrace, City View

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
Separate bedroom
  • 76 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premier Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Signature Suite (Specialty)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 87 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, Balcony (Owner)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 102 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Toronto

A luxury stay in the heart of Toronto awaits you at Shangri-La Toronto. Within steps you'll find Queen Street West and CF Toronto Eaton Centre within a 15-minute stroll. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Miraj Hammam Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Bosk, is open for breakfast, lunch and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with breakfast. Enjoy the indoor swimming pool, 24-hour gym, Turkish bath/hammam and Hot tub. Meeting rooms, a 24-hour business centre, and conference space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Each morning full breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute walk of this 5-property class Downtown Toronto hotel include Rogers Centre and Ripley's Aquarium of Canada.

What's nearby

  • CF Toronto Eaton Centre - 10 min walk - 0.9 km
  • Rogers Centre - 12 min walk - 1.0 km
  • Ripley's Aquarium of Canada - 12 min walk - 1.0 km
  • Scotiabank Arena - 12 min walk - 1.0 km
  • CN Tower - 12 min walk - 1.0 km

Getting around

  • King St West at University Ave West Side Stop - 3 min walk
  • Union Station - 9 min walk
  • Toronto, ON (YTZ-Billy Bishop Toronto City) - 12 min drive

Restaurants

  • ‪Elephant & Castle - ‬2 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Cafe Landwer - ‬2 min walk
  • ‪Pizzeria Libretto - ‬3 min walk
  • ‪Soho House - ‬1 min walk

About this property

Shangri-La Toronto

Luxury Toronto hotel in Downtown Toronto with 2 restaurants
Shangri-La Toronto offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A 24-hour fitness centre, a sauna, and spa services are also featured at the luxury Shangri-La Toronto. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Toronto hotel is smoke free.

  • 202 guestrooms or units
  • 66 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2012
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Shangri-La Toronto offers 202 accommodations with iPads and minibars. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • IPad
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
Guests driving to the property should contact this property in advance (e.g. directions)
For more details, please contact the property using the information on the booking confirmation
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 2 July to 28 July:
  • Spa

Access methods

Staffed front desk

Pets

  • Pets: CAD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 56 for adults and from CAD 56 for children
  • Airport shuttle fee: CAD 199 per vehicle (return)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Frequently asked questions

What is the cancellation policy at Shangri-La Toronto?

Shangri-La Toronto offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Toronto?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Shangri-La Toronto on 12 Dec 2024 start from NZ$618.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Toronto?

Yep, Shangri-La Toronto has valet parking with in/out privileges for CAD 68 per night.

Are there any beaches close to Shangri-La Toronto?

The closest beach to Shangri-La Toronto is Sugar Beach (1.7 km).

Is there a spa on site at Shangri-La Toronto?

Yep, Miraj Hammam Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Shangri-La Toronto have a pool?

Shangri-La Toronto has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana.

What luxury perks are available at Shangri-La Toronto?

Shangri-La Toronto features a full-service spa, an indoor pool and free pool cabanas. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Shangri-La Toronto a romantic place to stay?

1 hot tub and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Shangri-La Toronto.

Is Shangri-La Toronto family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and an indoor pool, it's no surprise that Shangri-La Toronto is a hit with families.

Are there hot tubs in the rooms at Shangri-La Toronto?

No, but there are deep-soaking baths in the guestrooms.

Does Shangri-La Toronto serve breakfast?

Yeah, full breakfast is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Shangri-La Toronto?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Toronto?

Yep, you can grab a meal at Shangri-La Toronto's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Shangri-La Toronto?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Toronto?

Cats and dogs are welcome at Shangri-La Toronto, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 23 kg per pet.

Shangri-La Toronto Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 817 out of 1002 reviews" "
Rating 8 - Good. 97 out of 1002 reviews" "
Rating 6 - Okay. 51 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Abhishek

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 1 bedroom suite was very small and tight. Front staff was wonderful and the concierge was very helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Daphne

Stayed 2 nights in Aug 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property , awesome staff , unbeatable location. You must try the Shangri La brand.
Stayed 4 nights in Aug 2024

8/10 Good

Alyssa Higashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not receive any complimentary tours as promised by Expedia and housekeeping did not replenish our body gel, shampoo or conditioner until I called to ask for more. I only have wonderful things to say about Dean the concierge. He was exceptional!
Stayed 7 nights in Aug 2024

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jagbir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
The hotel room was amazing! The staff were super friendly too. We arrived early and they did their best to get us an early check-in. Room service was amazing and the cleaning was top notch. Even when we didn’t press the button to clean the room, someone came in while we were out to set the bed and slippers! The ambiance was also very nice and aesthetic was very thought out. I would definitely stay here again if I’m in town.
Stayed 3 nights in Aug 2024

10/10 Excellent

Abeer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome. Will be back soon!
Stayed 1 night in Aug 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
True luxury hotel experience!
Stayed 3 nights in Aug 2024

10/10 Excellent

Fizza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, highly recommend
Stayed 1 night in Aug 2024

8/10 Good

Addam

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Jul 2024

10/10 Excellent

Gwen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PINK concert with my daughter.
Three night stay! Much above what we expected. Close to Rogers, CN Tower, restaurants, etc.! Fabulous live varied entertainment in the lounge. Pool, sauna, hot tub and outdoor lounge areas - exceptional! 5 star all the way!! Highly recommend, and we’ll be back!
Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Yue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are some issues with the mattress. The hotel kindly resolved it .
Stayed 6 nights in Aug 2024

10/10 Excellent

Ariana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at this hotel. Super quiet suite even though in the middle of downtown. Walkable to everything. Amazing amenities and staff who are super welcoming and helpful. Overall a wonderful stay!
Stayed 3 nights in Aug 2024

10/10 Excellent

Navdeep, East Brunswick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities
Stayed 1 night in Aug 2024

10/10 Excellent

Susan M.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Pearce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, bar not very friendly (maybe it’s business focused?) great location and gym/pool. Pity the spa was closed and were not informed when booking.
Stayed 3 nights in Jul 2024

10/10 Excellent

Alexander

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, outstanding staff. Beautiful lobby with 2 bar/restaurants and a coffee shop. Phenomenal cocktails and food at both restaurants! Love this place
Stayed 3 nights in Aug 2024

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service. The staff are kind and take initiative to help you out. They have wonderful attention to detail and looked after our two young children with gifts and activities. I highly recommend staying here.
Stayed 3 nights in Aug 2024

10/10 Excellent

Devesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families too
Stayed 1 night in Aug 2024