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The St. Regis Toronto

5.0 star property
Luxury hotel with full-service spa and fitness centre

Photo gallery for The St. Regis Toronto

City view
Meeting facility
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Cocktail bar
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
The current price is NZ$725
includes taxes & fees
17 Apr - 18 Apr

Explore the area

Map
325 Bay Street, Toronto, ON, M5H 4G3
  • CF Toronto Eaton Centre
    ‪5 min walk‬
  • Scotiabank Arena
    ‪8 min walk‬
  • CN Tower
    ‪17 min walk‬
  • Toronto, ON (YYZ-Pearson Intl.)
    ‪31 min drive‬

Room options

View all photos for Suite, 1 Double Bed, Non Smoking, City View

Suite, 1 Double Bed, Non Smoking, City View

Suite, 1 Double Bed, Non Smoking, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 121 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Grand Suite, 1 Bedroom, City View

Grand Suite, 1 Bedroom, City View

Grand Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 93 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking, City View

42-inch LCD TV with digital channels, TV, iPod dock

Deluxe Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Non Smoking, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, City View

Suite, 2 Bedrooms, City View | Living area

Suite, 2 Bedrooms, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, City View

Suite, 2 Bedrooms, Non Smoking, City View

Suite, 2 Bedrooms, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Double Beds, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, City View, Corner

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Suite, 1 Bedroom, City View, Corner

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Toronto

A luxury stay in the heart of Toronto awaits you at The St. Regis Toronto. Within just a 10-minute stroll, you'll find Nathan Phillips Square and CF Toronto Eaton Centre. Highlights at this boutique hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at The Spa at St. Regis Toronto can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The fine-dining restaurant, LOUIX LOUIS, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Astor Lounge is the hotel's own cocktail bar, serving drinks along with light fare. 12001 square feet (1115 square metres) of event facilities include 9 meeting rooms and a conference centre. Plus you'll find free Wi-Fi in public areas, a gym and laundry facilities. On weekday mornings English breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Downtown Toronto hotel include Scotiabank Arena and TIFF Bell Lightbox.

What's nearby

  • CF Toronto Eaton Centre - 5 min walk - 0.5 km
  • Scotiabank Arena - 8 min walk - 0.8 km
  • Metro Toronto Convention Centre - 13 min walk - 1.1 km
  • Rogers Centre - 17 min walk - 1.4 km
  • CN Tower - 17 min walk - 1.5 km

Getting around

  • King St West at Bay St East Side Stop - 2 min walk
  • Union Station - 7 min walk
  • Toronto, ON (YYZ-Pearson Intl.) - 31 min drive

Restaurants

  • ‪Booster Juice - ‬2 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Cactus Club Cafe - ‬2 min walk
  • ‪Louix Louis - ‬1 min walk
  • ‪The Rabbit Hole - ‬1 min walk

About this property

The St. Regis Toronto

Luxury hotel with full-service spa and fitness centre
The St. Regis Toronto offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 12001 square feet (1115 square metres) and includes a conference centre. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury The St. Regis Toronto. Parking is available for a fee. A complete renovation of The St. Regis Toronto was completed in January 2020.

This 5-star Toronto hotel is smoke free.

  • 1 building
  • 258 guestrooms or units
  • 31 levels
  • Conference rooms
  • 12001 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 2011
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The St. Regis Toronto offers 258 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Spa at St. Regis Toronto has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Greek, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 11.24 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Valet parking on site (CAD 70 per night)

Food and drink

  • English breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; CAD 32 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Astor Lounge
  • LOUIX LOUIS

Things to do

  • Full-service spa
  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Computer station
  • Conference centre (12,001 square foot of space)

Full-service spa

  • 11 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (112 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately CAD 32 per person
  • Fee for in-room wireless Internet: CAD 11.24 per night (rates may vary)
  • Valet parking fee: CAD 70 per night
  • Rollaway bed fee: CAD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Trump International Hotel & Tower Toronto
Trump International Tower Toronto
Adelaide Hotel Toronto
Adelaide Toronto
St. Regis Toronto Hotel
Trump International Hotel And Tower Toronto
Trump International Hotel Tower Toronto
St. Regis Toronto
The St. Regis Toronto Hotel
The St. Regis Toronto Toronto
The St. Regis Toronto Hotel Toronto

Frequently asked questions

What is the cancellation policy at The St. Regis Toronto?

The St. Regis Toronto offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The St. Regis Toronto?

As of 30 Mar 2025, prices found for a 1-night stay for 2 adults at The St. Regis Toronto on 17 Apr 2025 start from NZ$724.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The St. Regis Toronto?

Yep, The St. Regis Toronto has valet parking for CAD 70 per night.

Are there any beaches close to The St. Regis Toronto?

The closest beach to The St. Regis Toronto is Hanlan's Point Beach (3.3 km).

Is there a spa on site at The St. Regis Toronto?

Yep, The Spa at St. Regis Toronto is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does The St. Regis Toronto have a pool?

The St. Regis Toronto has an indoor pool.

What makes The St. Regis Toronto a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at The St. Regis Toronto.

Is The St. Regis Toronto family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The St. Regis Toronto is a hit with families.

Does The St. Regis Toronto serve breakfast?

Sure does, English breakfast is available weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.

Is there a free airport shuttle available at The St. Regis Toronto?

No, The St. Regis Toronto does not offer an airport shuttle service.

Is there a bar or restaurant at The St. Regis Toronto?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The St. Regis Toronto?

Check-in begins at 4:00 PM. Check-out time is noon.

The St. Regis Toronto Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 856 out of 1068 reviews
Rating 8 - Good. 122 out of 1068 reviews
Rating 6 - Okay. 50 out of 1068 reviews
Rating 4 - Poor. 19 out of 1068 reviews
Rating 2 - Terrible. 21 out of 1068 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and professional, and the property is in excellent condition.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Alojz

Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Got woken up by a fire alarm at 7. Wish I could've got a little money off for that inconvenience 😂😂 but it's cool. It was nice being rich for a day lol
Stayed 1 night in Dec 2024

10/10 Excellent

Mikail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay at the Regis. I highly recommend it.
Stayed 1 night in Dec 2024

8/10 Good

Andrew K

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent but this property does not compare well with other St Regis hotels I've stayed at.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jacqueline, Fort Myers

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful, clean, and friendly from the moment we walked in the door. The butler service was a nice addition however we did not really use it. The rooms are gorgeous, beds comfortable. Everything you need to feel at home. We did have drinks at the lobby bar, Astor, which was nice. We ate at Louix Louis on the 31st floor. Would not actually recommend that unless you are into overpriced food and drinks and being up-charged for everything. Ambiance was nice though. This was our least favorite restaurant in Toronto. Right next door is The Rabbit Hole, way better. Best Haddock I have ever had and the drinks were absolutely artisan and delicious. We were avoiding an itinerary, but could have used a reservation for the spa. We did try to get bookings at the spa, same day, and none were available so we missed out on that. Overall, the hotel is perfect and would highly recommend.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ana Seg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at St Regis!
Stayed 3 nights in Dec 2024

10/10 Excellent

Ameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Dean

Stayed 1 night in Nov 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
First stay in a 5 star hotel. Nice greeting with a drink and bottle of water. Room was nice minus the bathroom TV broken. Service by staff was excellent. Won’t book 5 star hotels in the future. Great for those that like that type of service for that price.
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrew, Easton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had a great experience at the st Regis Toronto, the only complaint is that some things in our room were broken like the lock to the bathroom wouldn’t lock and and shower faucet holder was broken
Stayed 2 nights in Nov 2024

2/10 Terrible

Sheyda

Stayed 3 nights in Nov 2024

10/10 Excellent

Jason

Stayed 1 night in Nov 2024

8/10 Good

S

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Tina

Stayed 10 nights in Oct 2024

6/10 Okay

kristin

Travelled with family
Liked: Staff & service
Rooms felt dated and very basic
Stayed 1 night in Nov 2024

10/10 Excellent

Sherril

Stayed 3 nights in Oct 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St Regis was a very nice place to stay. Our room was absolutely perfect and the staff were very friendly and helpful. I would definitely stay at this hotel again.
Stayed 1 night in Nov 2024

2/10 Terrible

Bailey Brooks

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stay here and earn free mens dirty underwear.
We arrived to no bell man offering to carry luggage and escorting us to the desk. Then our room had some other guests dirty underwear in it and urine on the bathroom floor of the suite. I notified the asst. housekeeping manager, (even though I asked for the GM or Dir. of Rooms but that's who they sent), who had them head to my room and remove the bio hazard and reclean the room. Then they left an apology note and that was it. No other accommodation was provided not even a bowl of fruit for the inconvenience. If we return to Toronto we will definitely select an alternative location to stay. The customer care is definitely lacking in this location. I'm an elite member of the Four Seasons and should have stayed with them.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the St Regis! I got a deal on Expedia so paid less than what I saw quoted other places. I think if I spent $500 I may have wanted more extras but since I paid much less than that, I found the experience to be perfect. High tea at the Astor Lounge followed by the 6:00 champagne saber was unique and fun. I loved that housekeeping genuinely kept your room up every single day. They even changed my sheets during a very short stay! I always had tons of towels and water and the attention to detail was pristine. Room itself was spacious, modern and had luxury touches. Small room for improvement was you had to order from their concierge to get basic mini bar items. I’d prefer to have it in my room but this is obviously not a dealbreaker. I ate room service 3 times and only 1 time did I think it was worth the price. But that can be expected at any upscale hotel. All in all - I had a wonderful experience and would stay again next time I’m in the area.
Stayed 3 nights in Nov 2024

10/10 Excellent

Amory Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Lakita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was top tier.
Stayed 3 nights in Nov 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and good location.
Stayed 3 nights in Nov 2024

10/10 Excellent

Paulus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shared a quick getaway with my wife and teenage son...principally to catch a Raptor game, and expose him to the Falls; but also to slip away from work and bond with my wife...The property was perfect for the mature romantic interlude as well as convenient and fun for the teen...checked multiple boxes
Stayed 4 nights in Oct 2024