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Best Western Kuta Villa

3.5 star property
Hotel with a full-service spa, near Joger Souvenir & Apparel

Photo gallery for Best Western Kuta Villa

Outdoor pool, pool umbrellas, pool loungers
Premium Room, 1 Queen Bed, Non Smoking, Jetted Tub | Terrace/patio
Standard Villa, 1 Queen Bed, Non Smoking, Jetted Tub
Daily buffet breakfast (IDR 85000 per person)
BBQ/picnic area

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service
  • 24/7 front desk
The current price is NZ$60
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
Jl. Nyang-Nyang Sari No. 2, Tuban, Bali, 80361
  • Kuta Beach
    ‪10 min drive‬
  • Jimbaran Beach
    ‪10 min drive‬
  • Legian Beach
    ‪17 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪7 min drive‬

Room options

View all photos for Premier Room, 1 Queen Bed, Non Smoking, Bathtub

Premier Room, 1 Queen Bed, Non Smoking, Bathtub

Premier Room, 1 Queen Bed, Non Smoking, Bathtub

Highlights

Garden
Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Day bed
Blackout curtains
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed, Non Smoking, Jetted Tub

City view

Premium Room, 1 Queen Bed, Non Smoking, Jetted Tub

Highlights

Garden
Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Day bed
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Villa, 1 Queen Bed, Non Smoking, Jetted Tub

Standard Villa, 1 Queen Bed, Non Smoking, Jetted Tub

Standard Villa, 1 Queen Bed, Non Smoking, Jetted Tub

Highlights

Garden
Balcony or patio
Private pool
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Day bed
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Garden
Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Day bed
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Bathtub

Deluxe Room, 1 Queen Bed, Non Smoking, Bathtub

Deluxe Room, 1 Queen Bed, Non Smoking, Bathtub

Highlights

Garden
Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Day bed
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds, Non Smoking

Highlights

Garden
Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Day bed
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Bathtub

View from room

Deluxe Room, 2 Single Beds, Non Smoking, Bathtub

Highlights

Garden
Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Day bed
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for One Bedroom Villa

Hypo-allergenic bedding, minibar, in-room safe, desk

One Bedroom Villa

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for 1 Queen Bed, Non-Smoking, Premium Room, Whirlpool, Mini Bar, Wi-Fi, Full Breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

1 Queen Bed, Non-Smoking, Premium Room, Whirlpool, Mini Bar, Wi-Fi, Full Breakfast

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Premier Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Premier Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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About the area

Tuban

At Best Western Kuta Villa you'll be 2 km (1.2 mi) from Joger Souvenir & Apparel and 2.8 km (1.8 mi) from Kuta Beach. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages and facials along with Ayurvedic treatments and reflexology. The restaurant, Chill in Resto, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free area shuttle. .With a stay at this 3.5-property class Tuban hotel, you'll be 3.5 km (2.2 mi) from Mall Bali Galeria and 4.2 km (2.6 mi) from Jimbaran Beach.

What's nearby

  • Mall Bali Galeria - 5 min drive - 4.6 km
  • Kuta Beach - 10 min drive - 2.9 km
  • Jimbaran Beach - 10 min drive - 4.6 km
  • Legian Beach - 17 min drive - 4.6 km
  • Double Six Beach - 22 min drive - 7.0 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 7 min drive

Restaurants

  • ‪Warung Nasi Ayam PEDAS Bu OKI - ‬4 min walk
  • ‪Ayam Betutu Khas Gilimanuk - ‬3 min walk
  • ‪Bebek Tepi Sawah Restaurant - ‬1 min walk
  • ‪Depot Joko - ‬15 min walk
  • ‪Rumah Makan ACC Minang - ‬3 min walk

About this property

Best Western Kuta Villa

Hotel with a full-service spa, near Joger Souvenir & Apparel
Best Western Kuta Villa offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Spa services, a terrace, and barbecue grills are also featured at the business-friendly Best Western Kuta Villa. An area shuttle within 1 kilometres and A shopping centre shuttle are free. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Tuban hotel is smoke free.

  • 121 guestrooms or units
  • 2 levels
  • Built in 2012
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Best Western Kuta Villa offers 121 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation is furnished with day beds and desks. 32-inch LCD televisions come with satellite channels.

Bathrooms include a separate bath and shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include massages and facials. A variety of treatment therapies are provided, including Ayurvedic and reflexology.

Languages

English, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8 AM to 10 PM on request
  • Free area shuttle up to 1 kilometres
  • Area shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 85,000 for adults and IDR 45,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Chill in Resto

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Couples treatment rooms
  • Facials
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Day bed
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Kuta Villa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 300000 per day.
  • Cots (infant beds) are available for IDR 250000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 85000 for adults and from IDR 45000 for children
  • Airport shuttle fee: IDR 100000 per vehicle
  • Airport shuttle fee per child: IDR 100000
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: IDR 250000.0 per night
  • Rollaway bed fee: IDR 300000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

BEST WESTERN Kuta Villa
BEST WESTERN Villa
BEST WESTERN Villa Hotel
BEST WESTERN Villa Hotel Kuta
BEST WESTERN Villa Kuta
Kuta BEST WESTERN
Kuta BEST WESTERN Villa
Kuta Villa BEST WESTERN
Best Western Kuta Villa Hotel Tuban
Best Western Kuta Villa Tuban
Best Western Kuta Villa Hotel
Best Western Kuta Villa Tuban
Best Western Kuta Villa Hotel Tuban

Frequently asked questions

Is parking available at Best Western Kuta Villa?

Yep, Best Western Kuta Villa has a free self car park and free valet parking. Onsite parking is limited.

How much does it cost to stay at Best Western Kuta Villa?

As of 9 Mar 2025, prices found for a 1-night stay for 2 adults at Best Western Kuta Villa on 6 Apr 2025 start from NZ$60.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Kuta Villa?

The closest beach to Best Western Kuta Villa is Kuta Beach (3.8 km).

Is there a spa on site at Best Western Kuta Villa?

Yep, there is an onsite spa at Best Western Kuta Villa. You'll enjoy services like facials.

Does Best Western Kuta Villa have a pool?

Best Western Kuta Villa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Best Western Kuta Villa a romantic place to stay?

Couples spa treatments and a lounge bar, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Best Western Kuta Villa.

Is Best Western Kuta Villa family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as cots/infant beds in the guestrooms, it's no surprise that Best Western Kuta Villa is a hit with families.

Does Best Western Kuta Villa serve breakfast?

Yep, buffet breakfast is served daily between 6:00 AM and 10:30 AM.

Is there a free airport shuttle available at Best Western Kuta Villa?

No, but there's an airport shuttle that runs from 8 AM - 10 PM on request for a fee.

Is there a bar or restaurant at Best Western Kuta Villa?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Kuta Villa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Best Western Kuta Villa?

No, pets and service animals are not allowed.

Best Western Kuta Villa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 72 out of 234 reviews
Rating 8 - Good. 95 out of 234 reviews
Rating 6 - Okay. 45 out of 234 reviews
Rating 4 - Poor. 13 out of 234 reviews
Rating 2 - Terrible. 9 out of 234 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Colton

Liked: Staff & service, property conditions & facilities
Everything thing was great and the staff was very friendly. The only thing i can recommend is for the facility replace the mattress every couple of years. The sheets were clean but the mattress was a bit stained. Other than that my stay was great.
Stayed 5 nights in Nov 2024

10/10 Excellent

Irum

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

2/10 Terrible

Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is definitely a motel not a hotel,the sheets were dirty water was dripping from the bathroom.That's one hotel that I will always remember to not using best Western brand anymore.Very dirty with low class bathroom.Worst than motel type in the US.
Stayed 1 night in Jul 2024

8/10 Good

karly

Liked: Cleanliness, staff & service, property conditions & facilities
I spent 2 nights at the best western villa in Kuta. The staff were lovely & so accommodating, bedroom was comfortable for 1, and the pool area is beautiful and was very quiet during my stay. I ate all 3 meals at the restaurant on site and the food was delicious- the complementary breakfast had plenty of food options! Where my room was located it backed onto an alley way so there was some road noise at night (but nothing that was too terrible). I would recommend this hotel to others & really enjoyed my stay :)
Stayed 2 nights in Aug 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast offered at this stay was amazing and the overall stay was great, the only thing I could say, was a few of the utility switches were broken, one of them being for the jetted tub which was also dirty.
Stayed 4 nights in Aug 2024

4/10 Poor

Jonathan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Broken and dirty all over
There were mosquitos in the room, the bathtub was dirty and disgusting. Overall the condition of the property was bad
Stayed 1 night in Jul 2024

4/10 Poor

Courtney

Travelled with family
Stayed 1 night in Jun 2024

10/10 Excellent

Silvie, Coral Springs

Travelled with family
Everything was perfect !
Stayed 1 night in May 2024

8/10 Good

kevin

Stayed 3 nights in May 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all incredibly friendly!
Stayed 1 night in Feb 2024

6/10 Okay

Kessa

Liked: Staff & service
Very friendly and kind staff. Cleanliness in rooms is not great.
Stayed 1 night in Aug 2023

4/10 Poor

Wayne

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap but is really run down old Rate as a 2 star Has many maintenance issues Poor plumbing electricity issues Electronic door issues Pool very dirty Things in our room constantly broken or not right
Stayed 6 nights in Feb 2023

8/10 Good

Elyse, Provo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Decent hotel if you need one near the airport. The pool is really nice and the staff were SO nice and helpful! They let us leave our luggage there after check out for quite some time since we had to go sort out SIM cards. My only complaint is that the bathroom felt dirty and there were stains on the walls as if a bird had gotten in and pooped on the walls in spots. Beds were comfy though and a/c was decent.
Stayed 1 night in Feb 2023

2/10 Terrible

Akashdeep

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Awful Hotel. The rooms were stinky and unclean. Didn't have any windows and were full of dampness. We were given an option of two rooms and both rooms had faulty locks. The only thing good was breakfast. The staff was fine too. But the rooms were really awful. Would never choose to stay again.

2/10 Terrible

robert

Travelled with partner
Liked: Cleanliness, staff & service
The place needs a lot of work done it regarding the up keep of the property the food is ok if you like rice every day
Stayed 14 nights in Aug 2022

6/10 Okay

Vivi

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and not that clean.
Stayed 1 night in Mar 2020

2/10 Terrible

hsing hui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
awful stay
The staffs weren’t very helpful nor accommodating, the room is very old , there were ants all over the room , even on our bed. And the air conditioning wasn’t working , making it very uncomfortable for us .
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 8 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

6/10 Okay

DestinyHunter

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like the fact that I had a mini balcony and outside shower and toilet .
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Pauline

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
our room is quite dirty, not happy. but the staff are nice and even gave my partner a surprise birthday cake. thank you. although the roomis not quite we expected. dirty and smelly.
Stayed 3 nights in Jan 2020

6/10 Okay

Bin, Singapore

Travelled with partner
Had reserved a queen-size bed 3 weeks prior to stay, but they have no more rooms available on the actual day :( The traffic outside the hotel is horrible. It takes forever to get out of Kuta area :( There is no shelter from lobby to our room, had to get drenched during raining times. Also, rainwater is collected on the room entrance. No proper drainage system to drain out the water, thus easily attracts mosquitoes :( The main room door cannot be locked and cannot be shut tightly. There will always remain a small gap, this allowing outside mosquitoes to fly in. :( The toilet door lock is spoiled and cannot be closed properly too. The toilet door is translucent, causing the outside people to easily see the people in the bathroom doing business there :( The restaurant is very slow in service. Ordered only 2 main dishes and there is not many customers during our time of order, yet it took more than 15 minutes to serve :( The reception is not communicating and not working well with the spa team. The lobby reception asked us to book a time for spa with the spa front desk at 2nd level. The spa front desk asked us to book the spa through the reception. Pushing from one to another, in the end we did not manage to book an appointment for spa :( Fortunately, there are also few plus points about this hotel. It is very near to the airport. The bed & pillow are really comfortable, the TV has too many Hollywood movie channels and the buffet breakfast food taste great :)
Stayed 2 nights in Dec 2019