2/10 Terrible
Mandeep
Travelled with partner
24 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I had high hopes for my stay at Loews Ventana Canyon, but unfortunately, it fell short in some key areas. My biggest disappointment was with my room. The AC didnāt work, and the room was uncomfortably hot throughout my stay. I immediately informed the hotel staff, both through messages and in person, but no meaningful resolution was offered. They didnāt even attempt to move me to a different room, nor was any form of compensation provided.
Adding to the frustration, I was charged $60 in resort fees for a two-night stay, yet the most basic expectationāa functional and comfortable roomāwasnāt met. While the property itself is undeniably beautiful, with well-maintained trails and scenic surroundings, I canāt overlook the lack of attentiveness from staff and management. For the amount I spent on my stay, including the cost of drinks and the buffet, I expected far better service and a proactive approach to resolving issues.
Ultimately, while the location is lovely, the indifferent attitude toward guest satisfaction leaves much to be desired. I wouldnāt recommend staying here unless management takes steps to prioritize their guestsā experiences.
Mandeep
Stayed 2 nights in Nov 2024