2/10 Terrible
Verified traveller
Travelled with family, Travelled with group
1 Jul 2024
Catoosa Inn & Suites
We weren't allowed to stay here. I have email confirmations on this room, but the hotel clerk said there was a problem with our reservation. Desk clerk was unnecessarily rude and was yelling at my husband. We ended up forfeiting our reservation that we already pre-paid for and went to another hotel because of the rudeness of the desk clerk, who wouldn't check us in. I tried to reason with him, but he spoke little English, and I had a hard time understanding him, but did my best. He kept repeating the same thing over and over, that we didn't have the right reservation and he couldn't check us in. He told us we needed to change our reservation, so that we could get checked in. When I tried to do that, it was too late to change our reservation, which we didn't know why we needed to. I was just trying to comply. . So we went round and round with this man who was very mean. Definitely had no hospitality or customer service skills.
Verified traveller
Stayed 1 night in Jun 2024