Ratings based on 531 Verified Reviews
Real reviews from guests who’ve stayed
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.5 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Completely horrible and disgusting conditions!!
Posted 9 Oct. 2024 on HotelsThe mattress are terrible. My back hurt for 3 consecutive days because all there is is a mattress and the mattress lays on one board underneath. Only 2 pillows. The bathtub did not have a stopper. I wanted to take a bath but i couldnt because there was no stopper. The vending machine took my $1.75 and the front desk lady would not reinburse me. She told ne i had to call the number on the vending machine. The hotel room had alive roaches crawling on the walls and in the bathroom and on the floors. I found a pair of grooming sciors under the bedside table so that was cleaned or looked at. I found drug bags with an empty bottle water under the bed that was not my belongings because i do not partake in drug activity. The refrigerator did not have the knob present to turn from coldest to warmest. The bedside table looks as if the table had been pulled from tje wall because i coould see the anchor screw halway out of the wall. The level i was on stuck like a nursing home with stale piss/urine. Soooo disgusting.
Comment from Hotel Management
10 Oct. 2024 by Brand Experience Team, Hotel Management
Hi Traveler, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Natalie #team6
by A verified traveller
Posted 25 Sep. 2024 on Hotels
Roaches crawling and it stunk like a filthy house. The elevator makes terrifying noises and the fire alarm went off at 9AM.
Comment from Hotel Management
26 Sep. 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveller
Posted 22 Sep. 2024 on Expedia
Pretty good
Comment from Hotel Management
26 Sep. 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveller
Bed bugs!
Posted 21 Sep. 2024 on HotelsBed bugs!!
Comment from Hotel Management
2 Nov. 2024 by Hotel Manager, Hotel Management
Dear Guest,We are extremely sorry to hear about your experience with bed bugs. This is unacceptable, and we take such matters very seriously. Thank you for bringing it to our attention, and we will conduct a thorough investigation immediately. Your comfort and safety are our top priorities, and we hope to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveller
Posted 21 Sep. 2024 on Expedia
Next to places that people like to go too and I didn't like the guest service
Comment from Hotel Management
2 Nov. 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad you enjoyed our location, but we’re sorry to hear that our guest service didn’t meet your expectations. We value your input and will work to improve our service. We hope to provide you with a better experience in the future!Sincerely, Hotel Manager
by A verified traveller
Posted 18 Sep. 2024 on Expedia
Comment from Hotel Management
2 Nov. 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your rating. We appreciate your feedback and would love to know how we can improve your experience. We hope to have the opportunity to serve you better in the future!Sincerely, Hotel Manager
by A verified traveller
Posted 15 Sep. 2024 on Expedia
Comment from Hotel Management
2 Nov. 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate your insights and will use them to improve our services. If you'd like to share more details, please reach out to us directly. We hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager
by A verified traveller
Posted 10 Sep. 2024 on Expedia
Comment from Hotel Management
2 Nov. 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the perfect rating! We're delighted to know you had a fantastic experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveller
Posted 7 Sep. 2024 on Hotels
Comment from Hotel Management
2 Nov. 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback, and we’re sorry to hear that your stay did not meet your expectations. Your comments are important to us, and we would appreciate any specifics you can share to help us improve. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveller
Posted 3 Sep. 2024 on Expedia
3rd floor room it took 20 minutes for hot water in the shower to get tepid.
Comment from Hotel Management
2 Nov. 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We apologize for the delay in getting hot water in your room. This is not the experience we want for our guests, and we will investigate the issue to ensure it’s resolved. We appreciate your input and hope to provide a more comfortable stay next time!Sincerely, Hotel Manager