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Alila Ubud. Bali

5.0 star property
Luxury hotel with full-service spa and free valet parking

Photo gallery for Alila Ubud. Bali

Lobby
Outdoor pool, pool loungers
Lobby
Villa (Pool)
Outdoor wedding area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking included
  • 24/7 front desk
The current price is NZ$295
includes taxes & fees
27 Mar - 28 Mar

Explore the area

Map
Desa Melinggih Kelod, Gianyar, Ubud, Bali, 80572
  • Ubud Traditional Art Market
    ‪10 min drive‬
  • Ubud Palace
    ‪10 min drive‬
  • Ubud Monkey Forest
    ‪12 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪91 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 65 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Single Beds

Highlights

Balcony
Separate sitting area
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Villa (Valley)

Villa (Valley) | View from room

Villa (Valley)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 75 sq m
  • Valley view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa (Pool)

Villa (Pool)

Villa (Pool)

Highlights

Balcony
Separate sitting area
Private pool
Private outdoor hot tub
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
  • 119 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Hill View

Superior Room, 2 Single Beds, Hill View

Superior Room, 2 Single Beds, Hill View

Highlights

Balcony
Separate sitting area
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 30 sq m
  • Valley view
  • Sleeps 3
  • 2 Single Beds

View all photos for Villa, Terrace (Tree)

Villa, Terrace (Tree)

Villa, Terrace (Tree)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 90 sq m
  • Valley view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 65 sq m
  • Valley view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, laptop workspace

Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Hill View

Superior Room, 1 King Bed, Hill View

Superior Room, 1 King Bed, Hill View

Highlights

Balcony
Separate sitting area
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 30 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa (Forest Edge)

Villa (Forest Edge)

Villa (Forest Edge)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
LED TV
Hypo-allergenic bedding
Pillow menu
  • 120 sq m
  • Valley view
  • Sleeps 4
  • 1 King Bed

View all photos for Forest Edge Villa

Premium bedding, minibar, in-room safe, laptop workspace

Forest Edge Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior King Room

Premium bedding, minibar, in-room safe, laptop workspace

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Pool Villa

Premium bedding, minibar, in-room safe, laptop workspace

Pool Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Two-Bedroom Villa with Pool

Premium bedding, minibar, in-room safe, laptop workspace

Two-Bedroom Villa with Pool

  • Sleeps 4
  • 2 King Beds

View all photos for Valley Villa

Bathroom

Valley Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, laptop workspace

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Tree Villa With Terrace

Premium bedding, minibar, in-room safe, laptop workspace

Tree Villa With Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, laptop workspace

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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Exterior

COMO Uma Ubud

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  • Pool
  • Hot tub
  • Spa
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4.9 out of 5, Exceptional, 334 reviews
The price is NZ$436
includes taxes & fees
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COMO Uma Ubud

About the area

Ubud

A luxury stay in Ubud awaits you at Alila Ubud. Bali. You'll be 8.4 km (5.2 mi) from Ubud Traditional Art Market and 9.3 km (5.8 mi) from Ubud Monkey Forest. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Spa Alila can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Plantation Dining restaur, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the pool loungers along with access to free bike hire and mountain biking. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning English breakfast is served between 6:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free area shuttle. .Places within a 30-minute drive of this 5-property class Ubud hotel include Tegallalang Rice Terrace and Tirta Empul Temple.

What's nearby

  • Campuhan Ridge Walk - 9 min drive - 7.7 km
  • Ubud Traditional Art Market - 10 min drive - 8.5 km
  • Ubud Palace - 10 min drive - 8.5 km
  • Ubud Monkey Forest - 12 min drive - 9.4 km
  • Tegallalang Rice Terrace - 14 min drive - 11.1 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 91 min drive

Restaurants

  • ‪Toekad Rafting - ‬6 min drive
  • ‪Nasi Ayam Kedewatan Ibu Mangku - ‬6 min drive
  • ‪Pyramids Of Chi - ‬14 min drive
  • ‪Kayana BBQ Ubud - ‬6 min drive
  • ‪Akasha Restaurant & Venue - ‬11 min drive

About this property

Alila Ubud. Bali

Luxury hotel with full-service spa and free valet parking
Alila Ubud. Bali offers its guests a full-service spa, an outdoor pool, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre, a meeting room, and limo/town car service are available. A rooftop terrace, spa services, and a library are also featured at the luxury Alila Ubud. Bali. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Ubud hotel.

  • 74 guestrooms or units
  • 2 levels
  • 14 buildings
  • Built in 1996
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue
Alila Ubud. Bali offers 74 accommodations with a safe and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathrobes, slippers, designer toiletries and bidets. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Spa Alila has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 11 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Indonesian, Japanese

Similar properties

Exterior detail

Maya Ubud Resort and Spa

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.8 out of 5, Exceptional, 852 reviews
The price is NZ$642
includes taxes & fees
5 Apr - 6 Apr
Maya Ubud Resort and Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Area shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Daily English breakfast available 6:30 AM to 10:00 AM for a fee: USD 25 for adults and USD 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Plantation Dining restaur

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Library
  • Mountain biking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Alila Ubud. Bali

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately USD 25 for adults and from USD 15 for children
  • Airport shuttle fee: USD 48 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Alila Hotel
Alila Hotel Ubud
Alila Ubud
Ubud Alila
Alila Ubud Bali/Payangan
Alila Ubud Gianyar
Alila Ubud Hotel Gianyar
Alila Ubud Hotel

Frequently asked questions

What is the cancellation policy at Alila Ubud. Bali?

Alila Ubud. Bali offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Alila Ubud. Bali?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Alila Ubud. Bali on 27 Mar 2025 start from NZ$294.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Alila Ubud. Bali?

Yep, Alila Ubud. Bali has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Alila Ubud. Bali?

The closest beach to Alila Ubud. Bali is Cucukan Beach (18.5 km).

Is there a spa on site at Alila Ubud. Bali?

Yep, Spa Alila is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Alila Ubud. Bali have a pool?

Alila Ubud. Bali has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Alila Ubud. Bali a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Alila Ubud. Bali.

Is Alila Ubud. Bali family-friendly?

You bet! With amenities such as children's meals, babysitting services and a playground, it's no surprise that Alila Ubud. Bali is a hit with families.

Does Alila Ubud. Bali serve breakfast?

Yep, English brekkie is available daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Alila Ubud. Bali?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Alila Ubud. Bali?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Alila Ubud. Bali?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Alila Ubud. Bali?

No, pets and service animals are not allowed.

Alila Ubud. Bali Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 255 out of 353 reviews
Rating 8 - Good. 72 out of 353 reviews
Rating 6 - Okay. 13 out of 353 reviews
Rating 4 - Poor. 10 out of 353 reviews
Rating 2 - Terrible. 3 out of 353 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marta Cristina Beja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Nov 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Siddharth

Travelled with partner
There were bugs in the bed. Room size very bad. Air conditioning did not work. Worst stay in bali
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, spectacular views, very unique experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely welcoming staff. We stayed in a one bedroom terrace tree villa. Highly recommend the room. Good free daily shuttle service into Ubud centre. Monkeys are highly entertaining- just keep your distance:)
Stayed 4 nights in Oct 2024

10/10 Excellent

Rhona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful setting enhanced by charming staff
Stayed 4 nights in Oct 2024

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 6 nights in Sep 2024

10/10 Excellent

James

Stayed 2 nights in Jul 2024

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. They staff was super friendly and helpful. Our airline didn’t get our luggage on our last flight, so we didn’t have our checked bags. The staff at Alila worked hard to help us get updates on our luggage even though it wasn’t their fault. They offer several different activities. They have live music some nights at the resort. Overall it was a fantastic place to stay!
Stayed 2 nights in Jun 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Vinita

Stayed 2 nights in Apr 2024

6/10 Okay

Robert, newcastle upon tyne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort and staff were excellent, however the rooms are very tired. Our room was so damp we had to ask tor a dehumidifier to try and reduce the dampness. Beautiful location but let down by the quality of the rooms.
Stayed 2 nights in Apr 2024

6/10 Okay

LUICINA

Liked: Cleanliness, staff & service
Nice pool but rooms are not
I have to agree with someone that wrote that this is not a 5 star hotel unfortunately. Pool area and both restaurants are great. Staff is incredible friendly and helpful and that is what improves the review but the rooms are not up to the standard. Our bathroom roof was leaking after every rain, and the rooms are really small with not even a space to open your suitcase, almost no closet space either.
Stayed 5 nights in Feb 2024

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay surrounded in the middle of nature with monkeys on the premises. The breakfast was delicious, the staff always eager to help you and we were upgraded without a problem.
Stayed 2 nights in Feb 2024

8/10 Good

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the middle of a jungle and beautiful nature. We loved our stay , our room was clean and no bugs . If you want to relax, catch up in reading, yoga then you are in the right place. The food was delicious!
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert, Beaumaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jamaludin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Stayed 2 nights in Dec 2023

10/10 Excellent

Kerryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning and Tranquil, wonderful Staff and management. Thank you we will return
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful high end hotel
This is a beautiful hotel - you’re in the middle of nature and stunning views all around. The infinity pool is really relaxing - definitely take a dip. The restaurant has amazing food - I didn’t try the western cuisine but the Asian cuisine is delicious. I also appreciated that they had free shuttles into town 3 times a day.
Stayed 3 nights in Aug 2023

10/10 Excellent

You Xin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were AMAZING. they were so friendly, polite and extremely helpful. Will absolutely recommend this gem to anyone who wishes to visit Ubud. Room is very comfortable (we stayed at the TreeTop Villa) and well furnished. Love the nature vibes it encompasses.
Stayed 3 nights in Jul 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

4/10 Poor

Ellie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, poorly maintained and overpriced
The hotel is in a great location, surrounded by rice terraces and forest. Away from the main centre of Ubud, so lovely and quiet. I stayed in a room with a balcony - number 508. This hotel was significantly more expensive than everywhere else i stayed during my 3 week trip to Bali. Staff were great and food was also good. I enjoyed the complimentary yoga session. However everything here; the spa, transfers, food, drink was between 30% and 50% more expensive than other hotels, and the quality was not as high as my experience elsewhere. This is supposed to be a 5 star hotel, but my room was really shabby. There were damp patches at the bottom of all the walls and large brown stains all over the mosquito nets. The coffee machine didn't work because the 'pods' were cheap non-branded versions and didn't fit. I was unable to charge any of my electronics as the plug sockets in the room were badly positioned in relation to the (fixed) furniture, so i was forced to continually take them to the reception to charge. There were only two small bottles of water in the room - particularly poor when you can't drink the tap water. I loved my stay at the Udaya - closer to Ubud, lovely rooms, pool and spa - and far better value for money!
Stayed 2 nights in May 2023

8/10 Good

Valentyn

Stayed 2 nights in Apr 2023