10/10 Excellent
Robert
23 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel couldn't be better situated for principal attractions. Room was well appointed, equipped and comfortable. I particularly liked the selection of toiletries and in dispensers, rather than mean little sachets. [Sealant in shower could do with replacing & shower head could do with a descaling - but these NOT off-cuttingly bad].
Breakfast pre-ordered the night before via a selection card and delivered to room promptly at time selected.
Entrance is via a Starbucks coffee shop & it's not immediately clear that's the case.
My sole issue is with pre-arrival communication. On booking they advise a QR code is sent 24hrs before arrival to self check in. It never arrived. When enquiries 1st made, it was now to be sent on day of check/in. Nope! Even when another contact was made, the agent insisted there were self checkin desks - there's not! It was only when my kind taxi driver made a phone call on the way there, that this changed to there being an agent at a kiosk. The agent was actually very good. However, misinformation causes anxiety - especially in these days of fake profiles.
I suggest the Hotel sorts out its system, its website & chatbot to provide greater clarity.
All that said: I would recommend a stay here anytime
Robert
Stayed 4 nights in Sep 2024