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DoubleTree by Hilton Hotel Vancouver

4.0 star property
Suburban hotel with free airport shuttle and 24-hour fitness centre

Photo gallery for DoubleTree by Hilton Hotel Vancouver

Premium bedding, down duvets, pillow-top beds, in-room safe
Suite, 1 Bedroom | Living area
Suite, 1 Bedroom | Living area
Exterior
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast available
  • Bar
  • Room service
The current price is NZ$251
includes taxes & fees
27 Mar - 28 Mar

Explore the area

Map
12712 SE 2nd Cir, Vancouver, WA, 98684
  • Vancouver Mall
    ‪6 min drive‬
  • Cascade Station
    ‪10 min drive‬
  • Moda Center
    ‪20 min drive‬
  • Portland, OR (PDX-Portland Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Living area

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing)

Room, 1 Queen Bed, Accessible (Mobility & Hearing)

Room, 1 Queen Bed, Accessible (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 36.4 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 34 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

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About the area

Vancouver

At DoubleTree by Hilton Hotel Vancouver, you'll be 6.6 km (4.1 mi) from Vancouver Mall and 10.2 km (6.3 mi) from Cascade Station. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The buffet restaurant, Press Northwest, serves American cuisine and is open for breakfast. Press Northwest Bar is the hotel's own bar. Enjoy the 24-hour gym and Hot tub. 2400 square feet (223 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of a free airport shuttle. .Sights within a 20-minute drive of this 4-property class Vancouver hotel include Jantzen Beach Center and Cascades Amphitheater.

What's nearby

  • Peacehealth Southwest Medical Center - 4 min drive - 3.1 km
  • Vancouver Mall - 6 min drive - 6.6 km
  • Cascade Station - 10 min drive - 10.2 km
  • Oregon Convention Center - 18 min drive - 21.4 km
  • Moda Center - 20 min drive - 23.0 km

Getting around

  • Parkrose-Sumner Transit Center - 9 min drive
  • Vancouver Station - 22 min drive
  • Portland International Airport (PDX) - 10 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Taco Bell - ‬12 min walk
  • ‪Wendy's - ‬14 min walk
  • ‪Jersey Mike's Subs - ‬13 min walk
  • ‪Elmer's Restaurant - ‬15 min walk

About this property

DoubleTree by Hilton Hotel Vancouver

Suburban hotel with free airport shuttle and 24-hour fitness centre
DoubleTree by Hilton Hotel Vancouver offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 2400 square feet (223 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Vancouver. A roundtrip airport shuttle is free (available on request). Free self parking is available.

Smoking is allowed in designated areas at this 4-star Vancouver hotel.

  • 1 building
  • 98 guestrooms or units
  • 3 levels
  • 2400 sq ft of conference space
  • 223 sq. m of conference space
  • Built in 1997
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel Vancouver offers 98 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down duvets and premium bedding. 39-inch LCD televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Vancouver hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.95 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 11:00 PM at scheduled times and on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 12.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Press Northwest
  • Press Northwest Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 2,400 square feet of conference space
  • 24-hour business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 13 February 2023 to 30 September 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business centre
  • Lift
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay, plus a deposit of USD 50.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 6.95 for children
  • Fee for in-room wireless Internet: USD 6.95 per 24-hour period (rates may vary)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 5:00 AM to midnight
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Phoenix Inn Suites Hotel Vancouver
Phoenix Inn Suites Vancouver
Phoenix Hotel Vancouver
Phoenix Inn - Vancouver Hotel Vancouver
DoubleTree Hilton Hotel Vancouver
DoubleTree Hilton Vancouver
Doubletree By Hilton Vancouver
DoubleTree by Hilton Hotel Vancouver Hotel
DoubleTree by Hilton Hotel Vancouver Vancouver
DoubleTree by Hilton Hotel Vancouver Hotel Vancouver

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Vancouver?

DoubleTree by Hilton Hotel Vancouver offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Vancouver?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Vancouver on 27 Mar 2025 start from NZ$250.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Vancouver?

Yep, DoubleTree by Hilton Hotel Vancouver has a free self car park.

Does DoubleTree by Hilton Hotel Vancouver have a pool?

DoubleTree by Hilton Hotel Vancouver has an indoor pool. The pool is open 5:00 AM to midnight.

What makes DoubleTree by Hilton Hotel Vancouver a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at DoubleTree by Hilton Hotel Vancouver.

Is DoubleTree by Hilton Hotel Vancouver family-friendly?

You bet! With amenities such as a deli and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Hotel Vancouver is a hit with families.

Does DoubleTree by Hilton Hotel Vancouver serve breakfast?

Sure does, buffet breakfast is available weekdays from 6:00 AM to 9:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Vancouver?

Yep, there's a free airport shuttle that runs from 7:00 AM - 11:00 PM on request.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Vancouver?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone? The property will be renovating its bar from February 13 2023 until September 30 2025 (completion date subject to change).

What time are check-in & check-out at DoubleTree by Hilton Hotel Vancouver?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

DoubleTree by Hilton Hotel Vancouver Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 408 out of 1002 reviews
Rating 8 - Good. 278 out of 1002 reviews
Rating 6 - Okay. 144 out of 1002 reviews
Rating 4 - Poor. 101 out of 1002 reviews
Rating 2 - Terrible. 71 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Dennis

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad: Elevator was broken. Stairs smelled bad. Room was extremely humid. Shower was not very hot. Couch was in very poor condition with fake leather peeling off. Extra charge for breakfast. Good: Pretty clean. Nice staff. Pool was good. Beds and pillows good.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
READ THIS BEFORE YOU BOOK
I considered not leaving a review because I feel like there were too many things out of their control. However, at some point it was evident that this particular hotel organization is purposely postponing repairs which is severely impacting those that stay there. NOTE: These are the main issues with our stay - Elevator hasn’t worked for two months with no end in sight - They leave old raggedy furniture in need of replacement in rooms (ours was ok but our worker had a bad looking couch) - They say that the bar is open daily but it isn’t. They’re trying to save money by not staffing the bar a couple of nights per week. I’m a business owner and I understand the need for making adjustments in budgets and personnel during difficult times. But if you are at 50% occupancy for that long it will impact your long term ability to perform. I may be harsh because my workers an I had to lift up our heavy tools to our rooms everyday after our long days of work. Last thing to note: we were told by one of the workers there that the next thing to remodel is the kitchen. So my suggestion. CALL BEFORE YOU BOOK!!!! Lastly, shame on hotels.com for not letting us know of the ongoing repairs. Better communication would have prevented this and so many poor reviews. It’s honestly not a bad hotel. It’s clean and people are generally nice. But wow… I will say this also. It seems like the staff is numb to all the comments about the condition of the hotel. I think they’re just used to it.
Stayed 3 nights in Nov 2024

4/10 Poor

Amanda

Travelled with partner
Disliked: Amenities, property conditions & facilities
Had i known the hotel was under renovations i would not have booked. No elevator, couches that looked like they had been found out on the street and limited towels in our room
Stayed 1 night in Nov 2024

2/10 Terrible

Kyle, Loveland

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst double tree, property condition was terrible. Room condition was in bad shape.
Stayed 2 nights in Nov 2024

10/10 Excellent

Logan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Giuseppe

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 11 nights in Oct 2024

2/10 Terrible

Nydia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is under construction and has toxic smells, management would not talk to us about a refund. Would not recommend this place!
Stayed 2 nights in Oct 2024

2/10 Terrible

Christopher

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property under renovation. Elevator wasn’t working … so drag your bags up the stairs . Free breakfast was $14 / person. Lots of other choices in the area I’ll stay somewhere else next time

10/10 Excellent

Sonja

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff very rude, property under renovations.
Stayed 2 nights in Oct 2024

6/10 Okay

Raymond

Liked: Staff & service
Stayed 4 nights in Oct 2024

6/10 Okay

David

Stayed 1 night in Aug 2024

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stay anywhere but here. The elevator was out of service, can you imagine taking 5 bags for a family of 6 without an elevator. The two guys at the front desk didn’t offer to help either. They also didn’t say park at this stairwell to make it easier, they recommended I come through front door but was way longer route that way. No shower gel or conditioner, front desk asked if I called for more, no it’s 11pm, should I get out and wait for them to refill and then get back in, how about fill them up before the next guest. Then there was a party above us, I called front desk 3 times and the noise didn’t stop until 130am. Oh and the couch was peeling and my kids refused to sit on it. Do not stay here, absolutely poor customer service and terrible basic amenities like an elevator in service.
Stayed 1 night in Oct 2024

4/10 Poor

john

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Kris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HONEST REVIEW
I chose this hotel because it was a trusted Hilton name so I felt I would be safe for the 4 nights. When I arrived, I was told that I was getting the last room on the 3rd floor because other guests wanted lower rooms because the elevator was not working that day. It was fixed by the time I arrived so it didn't really matter to me where I was. I was then given "forwarning" that the hotel was going through renovations because the couches were being replaced due to condition. I was offered a cover (which turned out to just be a bed sheet) if I wanted (which I ended up requesting the next day because it was unsightly). The room was in poor & dirty condition as a whole (see pics) but I couldn't request a move because I was told they were sold out. The worst part of my stay was that the 1 and only elevator they have broke down again and stayed that way. This meant walking up and down 3 flights multiple times a day with heavy bags. Also, the bathroom door locked late one night and the female I called for help sounded VERY put off that I requested help and sent her husband to do it, which, as a female traveling alone, made me uncomfortable having a random male in my room late at night. In the end, I felt that maybe I was stuck in this room because I got it on hotels.com, but all I was ever told by staff or had to read on a sign was the word "sorry". Overall, NOT WHAT I EXPECT FROM A HILTON PROPERTY AT ALL and they should have disclosed the "renovation" on the hotel description.
Stayed 4 nights in Sep 2024

4/10 Poor

Rhyanne

Disliked: Staff & service, property conditions & facilities
The hotel was going through reconstruction, so the halls were a mess and there was noise. The couch in the room was torn and peeling, but the offered to put a cover on if it bothered me. No wifi. Dirty coffee maker. Food was delivered but they made them drop it at the front desk because they did t want the Caviar driver “getting o get lost” finding my room.
Stayed 1 night in Sep 2024

4/10 Poor

david

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Was very disappointed in the room quality,the couch was pleather and half of it was peeled off. Room walls were dirty and the lamp was broken...elevator was also broken so my mother who is not in good health had to walk up 3 flights of stairs. Not the best experience for sure.
Stayed 1 night in Sep 2024

10/10 Excellent

Santiago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Sep 2024

4/10 Poor

Roy

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Shockingly Disappointed
Let me start by saying the customer service was WONDERFUL, staff were friendly, responsive, accommodating and hospitable. On the website, it indicates that the hotel is currently going through some renovations, but that these would not be disruptive to guests and their stay. This was also noted during the check-in process at the front desk as well. During my check-in, I was told that the furniture in the hotel rooms have not yet been renovated and we’re not up to par. This was an understatement. The couch and the footstools had been peeling off to the point where it was clear. The furniture had certainly overstayed its welcome. Some of the lampshades’ fabric were also peeling as well. The rest of the room seemed adequate with some of the upgrades that were made. The bed was comfortable, The bathroom was clean and the dressers and desk furniture looked presentable. Unfortunately, during my stay, there were stains on the down, comforter, I did not have pillowcases The first night, the towels also had stains and the start of holes forming, The elevator stopped working most of my stay and the air conditioning unit was broken to the point where it was on cool, but the heat continued to blow through the vent until it was 90° in my room, waking me up several nights in the middle of the night because I was so hot. I was offered another another room, but with the broken elevator this would have been a further inconvenience to move. Would not recommend until amenities are updated.
Stayed 5 nights in Sep 2024

6/10 Okay

Kevin

Disliked: Staff & service, property conditions & facilities
Staff needs a new manager.
At check in the agent was flustered, seemed out of her depth. She found my reservation and checked my ID. Then gave me a key card. When I went to the room and opened it I immediately heard at TV and then a woman stopped the door and stuck her head around it. Asked what I was doing? I said I was given this room. I apologized and went back to the check-in desk. The clerk apologized and gave me a different room. We moved our car as the room was on the other end of the building. We could not get in the side door so had to go back through the lobby. The door scrapped on the sill and was difficult to open. When we tried to get into the hot tub, our card would not work. Someone inside let us in. The next morning we took advantage of the breakfast the clerk had comped us for our problem during check-in. Breakfast was ok but lacking in the service side of things. When we tried to use the hot tub again the card still would not work. Front desk reprogrammed our card and it still didn't work. Maintenance guy grudgingly came and opened the door for us. Our biggest impression of the place was the demeanor of the employees. Everyone seemed beat down. Rarely made eye contact and walked around very lackadaisical. Very little up beat attitude you would expect at a service industry business. It is either POOR management or an overdemanding manager causing everyone to HATE their jobs. I don't have enough room to talk about the remodeling issues.
Stayed 1 night in Sep 2024

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible condition
Stayed 1 night in Sep 2024

4/10 Poor

Jagadish

Liked: Staff & service
Disliked: Property conditions & facilities
Is being renovated
Stayed 1 night in Sep 2024