2/10 Terrible
Kasha C.
27 Jan 2025
Disliked: Cleanliness
Very poor communication with host. Rental well located but poorly maintained. Not as advertised
We arrived late in the evening and immediately had trouble with the buzzer system to gain access to the building. Someone exiting let us in. Immediately upon arrival we attempted to communicate with the hosts via the vrbo app to ask about extra blankets - one of the bedrooms was incredibly cold. I never received any kind of response from the hosts about this specfic request, for the durarion of our trip. The next day, I reached out to the property manager listed as the contact for immediate responses to requests at the unit. Again, no response for several days. Finally, on the second to last day of our stay, I received a response. They said they would send a technician to check the heating system, which clearly wasnt working in the cold room - the issue was never resolved and i was not at the unit during the day that day, so it seems they did not send anyone.I was disappointed with several other aspects of the property. The listing was supposed to have 3 closed rooms, but one of the bedrooms was divided from the hallway by a translucent, flimsy screen. In the pictures of the unit, it was shown to have a sliding door installed separating it from the common space, but this had been broken and removed. The owners failed to update about this change in privacy. Under beds/in cupboards were dirty, and a large painting was on the floor when we arrived because the screws holding it had been improperly installed. A towel hook was flimsily attached to the wall and kept falling off.
Kasha C.
Stayed 5 nights in Jan 2025