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the DOUGLAS, Autograph Collection

5.0 star property
Art Deco Vancouver hotel in Downtown Vancouver with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for the DOUGLAS, Autograph Collection

Suite, 2 Bedrooms, Fireplace
2 bars/lounges, brewpub
2 bars/lounges, brewpub
Lobby
Suite, 1 Bedroom | Living area

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Breakfast available
  • Bar
  • Room service
  • Spa
  • Gym
The price is NZ$410
includes taxes & fees
2 Jan - 3 Jan 2025

Explore the area

Map
45 Smithe Street, Vancouver, BC, V6B 0R3
  • BC Place Stadium
    3 min walk
  • D6 Bar & Lounge
    1 min walk
  • Yaletown-Roundhouse Station
    8 min walk
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    10 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 111 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, View, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
  • 35 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View

Room, 1 King Bed

Room, 1 King Bed, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, View

Suite, 1 Bedroom, View

Suite, 1 Bedroom, View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 204 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Fireplace

Suite, 2 Bedrooms, Fireplace

Suite, 2 Bedrooms, Fireplace

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 204 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 172 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

JW Marriott Parq Vancouver

Hot tub
Spa
Pet-friendly
Free WiFi
4.6 out of 5, Wonderful, (1002)
The price is NZ$419
for 1 room
includes taxes & fees
5 Jan - 6 Jan
JW Marriott Parq Vancouver

About the area

Vancouver

A luxury stay in Vancouver awaits you at the DOUGLAS, Autograph Collection. Within just a 10-minute stroll, you'll find BC Place Stadium and Rogers Arena. Highlights at this Art Deco hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Spa by JW can include massages and body scrubs along with access to the steam room. The steakhouse, The Victor, serves seafood and is open for brunch and dinner. D/6 Bar & Lounge is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, Hot tub and steam room. 23067 square feet (2143 square metres) of event facilities include 13 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find a casino, free Wi-Fi in public areas and a coffee shop/cafe. Each morning full breakfast is served between 5:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Downtown Vancouver hotel include David Lam Park and Vancouver Art Gallery.

What's nearby

  • BC Place Stadium - 3 min walk
  • Rogers Arena - 7 min walk
  • Science World - 17 min walk
  • Granville Island Public Market - 7 min drive
  • Stanley Park - 8 min drive

Getting around

  • Yaletown-Roundhouse Station - 8 min walk
  • Vancouver Waterfront Station - 19 min walk
  • Vancouver International Airport (YVR) - 30 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Harbour Event Centre - ‬8 min walk
  • ‪Honey Salt - ‬3 min walk
  • ‪Shark Club Bar & Grill - ‬7 min walk
  • ‪Terry Fox Plaza - ‬3 min walk

About this property

the DOUGLAS, Autograph Collection

Art Deco Vancouver hotel in Downtown Vancouver with 2 restaurants
The DOUGLAS, Autograph Collection offers its guests a full-service spa, Access to hot tub, and a steam room. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 13 meeting rooms. Event space at this hotel measures 23067 square feet (2143 square metres) and includes a conference centre. A casino, a 24-hour fitness centre, and spa services are also featured at the luxury the DOUGLAS, Autograph Collection. For a fee, parking is available.

This 5-star Vancouver hotel is smoke free.

  • 188 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 23067 sq ft of conference space
  • 2143 sq. m of conference space
  • Built in 2017
  • Casino
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
The DOUGLAS, Autograph Collection offers 188 accommodations with espresso makers and a safe. 55-inch LCD televisions come with premium satellite channels and Netflix. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and hairdryers.

This Vancouver hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Microwaves, fridges and in-room massages can be requested. Housekeeping is provided on a daily basis.

Spa by JW has 6 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a steam room.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (CAD 50 per day; includes in/out privileges)
  • Covered valet parking on site (CAD 55 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 5:00 AM to 11:30 AM for a fee: CAD 40 for adults and CAD 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Private picnics

Restaurants on site

  • BC Kitchen
  • D/6 Bar & Lounge
  • Honey Salt
  • Le Doux Ciel
  • The Victor

Things to do

  • 24-hour gym
  • 600 slot machines
  • 63 gaming tables
  • Bicycle tours
  • Billiards/pool table
  • Casino (72,000 square feet of space)
  • Evening entertainment
  • Full-service spa
  • Private wine tours
  • Spa tub
  • Steam room

Family friendly

  • Free cot
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (23,067 square foot of space)

Outdoors

  • Garden

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar near toilet (79 centimetre high)
  • Lift (102 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 35 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 78.75 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per day
  • 1.259 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 40 for adults and from CAD 40 for children
  • Fee for in-room wireless Internet: CAD 14.95 per day (rates may vary)
  • Covered self-parking fee: CAD 50 per day (in/out privileges)
  • Valet parking fee: CAD 55 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 78.75 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 
    Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DOUGLAS Autograph Collection Hotel Vancouver
DOUGLAS Autograph Collection Hotel
DOUGLAS Autograph Collection Vancouver
DOUGLAS Autograph Collection
the DOUGLAS, Autograph Collection Hotel
the DOUGLAS, Autograph Collection Vancouver
the DOUGLAS, Autograph Collection Hotel Vancouver

Frequently asked questions

What is the cancellation policy at the DOUGLAS, Autograph Collection?

The DOUGLAS, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at the DOUGLAS, Autograph Collection?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at the DOUGLAS, Autograph Collection on 2 Jan 2025 start from NZ$404.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at the DOUGLAS, Autograph Collection?

Yep, the DOUGLAS, Autograph Collection has a covered self car park with in/out privileges for CAD 50 per day.

Are there any beaches close to the DOUGLAS, Autograph Collection?

The closest beach to the DOUGLAS, Autograph Collection is English Bay Beach (2.5 km).

Is there a spa on site at the DOUGLAS, Autograph Collection?

Yep, Spa by JW is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

What luxury perks are available at the DOUGLAS, Autograph Collection?

The DOUGLAS, Autograph Collection features a full-service spa, 2 restaurants and 2 bars. All guestrooms come with 24-hour room service and espresso makers.

What makes the DOUGLAS, Autograph Collection a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at the DOUGLAS, Autograph Collection.

Does the DOUGLAS, Autograph Collection serve breakfast?

Sure does, full breakfast is served daily from 5:00 AM to 11:30 AM.

Is there a free airport shuttle available at the DOUGLAS, Autograph Collection?

No, the DOUGLAS, Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at the DOUGLAS, Autograph Collection?

Yep, you can grab a meal at the DOUGLAS, Autograph Collection's onsite restaurant that serves seafood.

What time are check-in & check-out at the DOUGLAS, Autograph Collection?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at the DOUGLAS, Autograph Collection?

Dogs are welcome at the DOUGLAS, Autograph Collection, with food and water bowls and litter trays on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 16 kg per pet.

the DOUGLAS, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 452 out of 618 reviews" "
Rating 8 - Good. 92 out of 618 reviews" "
Rating 6 - Okay. 42 out of 618 reviews" "
Rating 4 - Poor. 18 out of 618 reviews" "
Rating 2 - Terrible. 14 out of 618 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne Rae

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Jody

Stayed 3 nights in Aug 2024

10/10 Excellent

Angaddeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Sep 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome polite service oriented bellmen and cleaning staff, front desk girl was a bit snooty upon check in and check out though, why do these beautiful properties get tarnished with the staff that thinks us, the guests feel like we are applying to stay at their properties??!!!??? We are their bread and butter and should be treated with more kindness.
Stayed 1 night in Sep 2024

10/10 Excellent

Greg

Liked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Shana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is excellent, with an upscale vibe to it. Arrived in Vancouver very early and the check in staff were very accommodating and found a room for us immediately.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel. Staff was friendly and attentive. Only negative was a random sewer gas smell/leak that occured very early in the morning and lasted for several hours. Otherwise, excellent hotel.
Stayed 5 nights in Sep 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Marcus

Stayed 2 nights in Aug 2024

6/10 Okay

Lakeisha

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall our stay was great, staff attentiveness even better but my missing stars on the rating are because of a terrible smell we just couldn't figure out that would come in short whiffs. Realized at 5am while using the washroom on our last night that it was the cloth (not plastic or waterproof) shower curtain that would dry out after each of us showering and smell like mold, old wet towel or some sort of drain blockage. The smell would flow throughout the room anytime the door was opened or a/c was on and that is why it would come in short durations. I mentioned this very clearly at our checkout but it was not a big deal to them, future guests, if you are offered an “accessible room” do not take it as this cloth shower curtain is apparently the accessible part. Unfortunately at check in we were thankful to be offered this different “accessible” room in exchange for late checkout and unaware of the smell that came with it.
Stayed 2 nights in Aug 2024

2/10 Terrible

Brian

Travelled with group
Disliked: Staff & service
I was paying for a room and wanted to provide my Marriott credit card for the deposit so my friend didn’t need to use their card. You need an approval which takes 3 business days! INSANE! No other hotel has such a policy. Never stay again
Stayed 1 night in Jul 2024

10/10 Excellent

Alan

Stayed 2 nights in Aug 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Maya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, was very happy with the staff. Will definitely be back again.
Stayed 3 nights in Aug 2024

2/10 Terrible

ZHAO BIAO

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a horrible experience at this hotel. The hotel reception is right next to a club on the same floor, so we cannot hear the reception staff. At night, we have to go through the bouncers to access the hotel. We have a security concern as no room key is needed to access any floor of the hotel. We were given an accessible room, but that was not what we originally booked for. The water pressure from the taps are weak. The room itself was missing a couple of things. The remote control for the TV was not working. Upon arrival, the tissue box was already running low, and the bottle of body soap is completely empty. We contacted reception regarding the missing items, and complained that our room is not actually ready for occupying. She said they'll bring the items over and completely dismissed our concern. For a room that is meant for two guests, amenities came in single counts (i.e. 1 bath robe and 1 pair of slippers). There was no refrigerator, but a yeti cooler. Our room was next to the ice machine so we can hear people going in and out all night. The walls were thin and we can hear sounds from our neighbors. Our room is directly above the club, which was very noisy until 3 AM. We couldn't sleep until then, but the mattress is uncomfortable which adds to the problem. The ceilings were unfinished and we noticed mold that wasn't cleaned up properly after construction. That is definitely not part of the design. When checked out the reception didn't ask us how was the stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Alexi

.
Stayed 4 nights in Aug 2024

10/10 Excellent

Moty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun
Stayed 3 nights in Aug 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, I would imagine if they're were events at Rogers or BC place this area would become very busy but during our stay the hotel and area was quite. The lobby bar turns into a night club during the night making it a little awkward to access your room as you need to walk through the club line up to access the elevator. No real complaints, we enjoyed our stay here, would return
Stayed 2 nights in Aug 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Sigalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 3 nights in Aug 2024