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Be Live Experience Turquesa - All Inclusive

3.5 star property
Beachfront property with relaxing spa services
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Be Live Experience Turquesa - All Inclusive

2 outdoor pools
Garden
In-room safe, desk, blackout curtains, bed sheets
Breakfast buffet
Reception

Reviews

6.4 out of 10

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Las Morlas, Km.12,5 (Reparto La Torre), Varadero, VARADERO, 42200
  • Marlin Marina Chapelin
    9 min walk
  • Varahicacos Ecological Reserve
    3 min drive
  • Ambrosio Park
    5 min drive
  • Varadero (VRA-Juan Gualberto Gomez)
    36 min drive

Room options

View all photos for Standard Room (2 adults + 2 children)

In-room safe, desk, blackout curtains, bed sheets

Standard Room (2 adults + 2 children)

Highlights

Private hot tub
Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room (3 adults + 1 child)

In-room safe, desk, blackout curtains, bed sheets

Standard Room (3 adults + 1 child)

Highlights

Private hot tub
Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

View all photos for Superior Double Room (2 adults + 2 children)

In-room safe, desk, blackout curtains, bed sheets

Superior Double Room (2 adults + 2 children)

Highlights

Private hot tub
Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room (Single, 1 Adult)

In-room safe, desk, blackout curtains, bed sheets

Standard Room (Single, 1 Adult)

Highlights

Private hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Superior (2 adults, 1 Child)

In-room safe, desk, blackout curtains, bed sheets

Double Superior (2 adults, 1 Child)

Highlights

Private hot tub
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Free bottled water
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior (3 Adults)

In-room safe, desk, blackout curtains, bed sheets

Superior (3 Adults)

Highlights

Private hot tub
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Free bottled water
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (1 adult and 2 children)

In-room safe, desk, blackout curtains, bed sheets

Standard Room (1 adult and 2 children)

Highlights

Private hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Superior (2 adults)

In-room safe, desk, blackout curtains, bed sheets

Double Superior (2 adults)

Highlights

Private hot tub
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Free bottled water
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room (3 adults)

In-room safe, desk, blackout curtains, bed sheets

Standard Room (3 adults)

Highlights

Private hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room (2 adults)

In-room safe, desk, blackout curtains, bed sheets

Standard Room (2 adults)

Highlights

Private hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room (1 adult and 1 child)

In-room safe, desk, blackout curtains, bed sheets

Standard Room (1 adult and 1 child)

Highlights

Private hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room (2 adults and 1 child)

In-room safe, desk, blackout curtains, bed sheets

Standard Room (2 adults and 1 child)

Highlights

Private hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double Room (3 adults + 1 child)

In-room safe, desk, blackout curtains, bed sheets

Superior Double Room (3 adults + 1 child)

Highlights

Private hot tub
Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About the area

Varadero

An all-inclusive stay in Varadero awaits you at Be Live Experience Turquesa - All Inclusive. You'll be within a 10-minute walk of Marlin Marina Chapelin and 2.1 km (1.3 mi) from Varahicacos Ecological Reserve. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .The buffet restaurant, La Colina, serves local cuisine and is open for breakfast, lunch and dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Additionally, you'll find a sauna, Wi-Fi in public areas and a children's swimming pool. There's also the convenience of free self parking. .With a stay at this 3.5-property class Varadero property, you'll be 8 km (4.9 mi) from Varadero Beach.

What's nearby

  • Marlin Marina Chapelin - 9 min walk
  • Varahicacos Ecological Reserve - 3 min drive
  • Cueva de Ambrosio - 4 min drive
  • Marina Gaviota - 7 min drive
  • Varadero Beach - 12 min drive

Restaurants

  • ‪La Isabelica buffet restaurant - ‬11 min walk
  • ‪Lobby Bar - ‬10 min walk
  • ‪Lobby Bar La Palma - ‬11 min walk
  • ‪kike-kcho - ‬11 min walk
  • ‪Natura Restaurant - ‬12 min walk

About this property

Be Live Experience Turquesa - All Inclusive

Beachfront property with relaxing spa services
Be Live Experience Turquesa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Be Live Experience Turquesa - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club and a children's pool.

There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a 24-hour fitness centre, a sauna and a garden. Free self parking is available.

This 3.5-star Varadero property is smoke free.

  • 268 guestrooms or units
  • 5 dining venues
  • 2 bars or lounges
  • Kid's club (free)
  • Supervised kid's activities
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Be Live Experience Turquesa - All Inclusive offers 268 air-conditioned accommodations with Hot tubs and a safe. 32-inch LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a limited basis and hairdryers can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1.08 per hour)

Parking and transport

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar

Restaurants on site

  • La Colina
  • Orale
  • Portobello
  • Ranchon Guantamera
  • Siboney

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (limited availability)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 11 August and 30 September.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 1.08 per hour (rates may vary)
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 6:30 PM

Property is also known as

Be Live Experience Turquesa Hotel Varadero
Be Live Experience Turquesa Hotel
Be Live Experience Turquesa Varadero
Oasis Turquesa Hotel
Resort All Inclusive Oasis Turquesa
Be Live Experience Turquesa Resort Varadero
Be Live Experience Turquesa Resort
Be Live Experience Turquesa All Inclusive Varadero
Be Live Experience Turquesa All Inclusive Cardenas
Be Live Experience Turquesa I
Be Live Experience Turquesa All Inclusive
Be Live Experience Turquesa - All Inclusive Varadero

Frequently asked questions

What is the cancellation policy at Be Live Experience Turquesa - All Inclusive?

Be Live Experience Turquesa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Be Live Experience Turquesa - All Inclusive?

Yep, Be Live Experience Turquesa - All Inclusive has a free self car park.

Are there any beaches close to Be Live Experience Turquesa - All Inclusive?

The closest beach to Be Live Experience Turquesa - All Inclusive is Varadero Beach (7.2 km).

Does Be Live Experience Turquesa - All Inclusive have a pool?

Be Live Experience Turquesa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 7:00 AM to 6:30 PM.

What luxury perks are available at Be Live Experience Turquesa - All Inclusive?

Be Live Experience Turquesa - All Inclusive features 2 outdoor pools, a sauna and 5 restaurants.

Is Be Live Experience Turquesa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and laundry facilities, it's no surprise that Be Live Experience Turquesa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Be Live Experience Turquesa - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Be Live Experience Turquesa - All Inclusive?

No, Be Live Experience Turquesa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Be Live Experience Turquesa - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Be Live Experience Turquesa - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Be Live Experience Turquesa - All Inclusive?

No, pets are not allowed.

Be Live Experience Turquesa - All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 10 out of 75 reviews" "
Rating 8 - Good. 25 out of 75 reviews" "
Rating 6 - Okay. 21 out of 75 reviews" "
Rating 4 - Poor. 9 out of 75 reviews" "
Rating 2 - Terrible. 10 out of 75 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and nice . All the staff is vey nice and creative
Stayed 3 nights in Mar 2020

2/10 Terrible

Ibis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most unpleasant experience ever in a hotel !!!
Well let me start by saying I have never been treated like a criminal in a hotel. The maid accused my 33 yr. old daughter of stealing an iron from the room. I called up the manager, who told me her name was Lily but wouldn't give me her last name. I explained I was paying for 2 rooms, 1 for my husband and I and 1 for my daughter, and have no need for stealing an iron and she could check all our bags if she wanted too, because I could not believe this maid. Lily if that is her real name, said there was no need for that. I thought that was that, but when we checked out, they still charged us for the iron and when I refuse to pay for it she said the maid that cleaned the room the night before said the iron was in the room, therefore my daughter must have taken it because it was no longer there, and if I didn't pay for it, I could not have my passport back which they had.. Incredible!! I had no choice, I ended up paying for the iron $ 28.00 so I could get my passport back. Never in my life of travels had I, or my family such an unpleasant experience. Very unprofessional office staff. Very rude and didn't care about us all.
Stayed 1 night in Dec 2019

8/10 Good

Raul, Tampa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family enjoyed the time in the hotel. It was a good experience for me
Stayed 3 nights in Sep 2019

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
This,was probably one of the worst places I have ever stayed. Old, rundown and very dirty. There was a pile of garbage outside our door and a rust hole in our bath. There was a leak from upstairs into our bedroom which I reported to the cleaner but she just smiled and left. The grass outside our door probably was not cut in months, the window in or bathroom was broken and there was no lock on the patio door and they call this a 4 star hotel!!!
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Big disappointment comparing money for the service, gym and room very basic facilities not seen as 4/5 star service. Plus information about the meal services incorrect (crep service never available) nobody to talk to and get compensation instead. Hotel is overrated and not worth money asked. Poor selection of food. It was not all in but diet in. Also offered local alcohol instead proper rum and vodka. Animation team activities never seen untill night show which was great. Some staff moody and ruse except bright exceptions with excellence customer service and attitude; receptionist Teressa, bar tender at beach bar Gonzalo, main restaurant waiters- lady serving outside for dinner Yanda (sorry for the misspeling the names) thank you
Stayed 5 nights in May 2019

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything in TURQUESA HOTEL ,I’m very happy with peoples and atencion ,everything was clean ,and the food was verry good I hope to return soon Please send me any discont or special offers Thank you
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The day we arrive something happend and they send us to another hotel that was a nice one, but the room that I pay.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2018

10/10 Excellent

GABRIEL BAUER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel and very good service! I had a problem with my room but the reception fixed the problem very fast ! Good food, good animation in the evening and a wonderful beach! Muchas Gracias!
Stayed 3 nights in Nov 2018

8/10 Good

AnaMaria, Panama City, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel exceeded my expectations by far. The check in process was extremely fast and kind. There was a pregnant woman in my party and we requested if they could give us 1 of our 2 rooms before 4pm (standard time) and they had it ready by 3pm. Food was really good and the variety of all meats was really surprising. The distance between the hotel and the beach is very short and all the activities were really good. I highly recommend it!
Stayed 2 nights in Sep 2018

8/10 Good

Judith, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and unpretentious with easy beach access
Ours was a short stay of 4 days at the end of a much longer tour of Cuba. We chose this hotel for its smaller size - just two storey blocks in a garden setting - and close proximity to a very fabulous beach. It exceeded our expectations. Food was plentiful and varied enough, with Mexican, Italian and Cuban food served in two restaurants outside the main buffet area. The room was clean and spacious ( does the odd cracked tile really matter?), lovely pool, nightly entertainment and endless cocktails if that’s what you want. Staff were friendly and largely helpful. The Beachfront was the lovlier for not being dominated by a massive hotel. It struck us as good value, unpretentious and perfectly adequate. Our only complaint would be that some of the ‘daily activities’, such as dance classes, didn’t materialise - perhaps because the excessive heat at the stated times would discourage people. All in all we enjoyed our stay very much.
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Resort. Excellent beaches and helpful staff
Stayed 4 nights in Jul 2018

8/10 Good

Cubanacuriosa, Miami, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near the beach, quiet environment and excelent attention from staff, great entertaintment every night
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good but hotel needs maintenance
The hotel staff and the facilities were good. The main issue was with the maintenance of the hotel the air conditioning was leaking, the patio doors were broken which meant the room wasn't secure. However, they were really good about us checking in early and even gave us the bands to use all the facilities for the whole day. The beach facilities were really great the only thing we had to pay for was scuba diving which was well worth the 20CUC
Stayed 3 nights in Jun 2018

8/10 Good

Lillian

Liked: Room comfort
Disliked: Staff & service
Good location, close to beach, no extra charge for food or drinks. But I need to wait till 4pm for checkin and need to check out at 12pm the next day. The room is big enough, with basic facilities. With the price I am good with what I have. Many mosquitos, remember to protect yourself.
Stayed 1 night in Jun 2018

4/10 Poor

luis, miami,fl 33125

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
don’t come to this hotel
When wearrived to our hotel. You went to check in . At first they couldn’t find our reservation after about 15 minutes the lady noticed that it was through Expedia. Then she checked us in to a double twin bedroom, Mind you it’s just me and my wife when I asked if I could be changed to another room she gave me attitude and told me that the paperwork was already done. So not to ruin my trip I just grab the keys and went to the room. When I got to my room My key didn’t open the door. Went back to the front desk and told him the key wasn’t working when they gave me a look like I was retared, she then made me a new key and watched me from the camera to see if it worked. As she seen it didn’t worked she then called security to open the door 20 min later they show up to my door. I tell him the light is flashing on the door that usually means the battery’s are dead. He told me he was going to send someone right away. Two hours later when I wake up from my nap still no one has showed up. I get ready and go have dinner hoping that when I got back the door would be fixed. It wasn’t I had to go to the front desk and tell the lady again my door wasn’t working and she called security. As I waited 30 minutes for someone to show again no one showed up, so I went to the front desk again to tell them no one has showed up the lady Apologized and called her security again. They let me in but the door didn’t get fixed till 11pm
Stayed 1 night in Apr 2018

6/10 Okay

E, Massachusetts

Liked: Cleanliness, staff & service, room comfort
Expedia's reservation was never received
Expedia's hotel was never received by the hotel or honored; i had to pay separately at a higher price. The toilet didn't flush and finally, the next day after a plumber said it had to be replaced, we compromised and used a bucket to fill up to help flush the toilet so we didn't have to move for our final night. We already wasted several hours in the lobby for both of these issues. Overall, the experience is not bad-- we are told not as good as the more upscale hotels next door; the beach is the same- sensational.
Stayed 1 night in Dec 2017

8/10 Good

erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Cuba Stay!
Great Location! The staff was amazing! The rooms were huge and comfortable. You must try all on site restaurants! The Cuban restaurant and Italian were the best!
Stayed 3 nights in Nov 2017

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families!
Fantastic trip. Highly recommend this hotel for families with small children. We had a blast and creating beautiful memories with our children. Very happy with hotel and staff.
Stayed 2 nights in Aug 2017

6/10 Okay

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problems
This hotel is an all inclusive which Hotels.com does not have it as. You must register all people staying. We had major issues at check in because i rented a room that was suppose to be for two adults and a child but i did not put my daughters name on the registration so they made purchase another room. I made a very expensive call to Hotels.com and they said they could not do anything. Hotel.com does not have the country of Cuba down. The info they provide is not correct. Front desk was rude and rooms were just enough to sleep. Be careful.
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Las sillas del comedor principal estan llenas de cucarachas
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 6 nights in Feb 2020