Elite Hotel & Spa

4.0 star property
Family-friendly hotel connected to a shopping centre in Mestre with a full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Elite Hotel & Spa

Sauna, hot tub, steam room, body treatments, deep-tissue massages
Exterior
Combined shower/bathtub, rainfall showerhead, free toiletries
Buffet
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Spa
  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Via Forte Marghera 119, Mestre, VE, 30173
  • Ferretto Square
    15 min walk
  • Forte Marghera
    2 min drive
  • San Giuliano Park
    3 min drive
  • Venice (VCE-Marco Polo)
    18 min drive

Room options

Apartment (3 people)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
  • 3 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Double Room Single Use

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2015
  • 22 sq m
  • Sleeps 1
  • 1 Large Single Bed

Superior Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2015
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

Single Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2015
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

Standard Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2015
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Superior Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2015
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

Elite Triple Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2015
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Apartment (4 people)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Elite Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2015
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

Apartment (2 people)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

About the area

Mestre

Elite Hotel & Spa places you in the heart of Mestre, connected to a shopping centre and 1.2 km (0.8 mi) from Ferretto Square. Highlights at this family-friendly hotel include a full-service spa, a restaurant and a bar/lounge. .A day of pampering at VITA - SPA&POOL can include deep-tissue massages, facials and body treatments along with access to the sauna and hot tub. 915 square feet (85 square metres) of event facilities include a meeting room and conference space, and other business amenities include coworking space. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Places in the area of this 4-property class Mestre hotel include Ca' d'Oro Giorgio Franchetti Gallery and Ca' Rezzonico.

What's nearby

  • Ferretto Square - 15 min walk
  • Porto Marghera - 4 min drive
  • Ospedale dell'Angelo - 6 min drive
  • Piazzale Roma - 8 min drive
  • Port of Venice - 12 min drive

Getting around

  • Venezia Mestre Tram Stop - 3 min drive
  • Mestre Centro B1 - 10 min walk
  • Marco Polo Airport (VCE) - 18 min drive

Restaurants

  • ‪Bombay Spice - ‬1 min walk
  • ‪BEFeD Mestre - ‬8 min walk
  • ‪Sai Ke Sushi - ‬5 min walk
  • ‪Gelateria La Sosta - ‬10 min walk
  • ‪Unico ristorante - ‬9 min walk

About this property

Elite Hotel & Spa

Family-friendly hotel connected to a shopping centre in Mestre with a full-service spa
Elite Hotel & Spa offers its guests a full-service spa and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A meeting room and coworking spaces are available. Event space at this hotel measures 915 square feet (85 square metres) and includes conference space. Spa services, a vending machine, and multilingual staff are also featured at the family-friendly Elite Hotel & Spa. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. For a fee, parking is available.

This 4-star Mestre hotel is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 6 levels
  • 915 sq ft of conference space
  • 85 sq. m of conference space
  • Built in 1978
  • Deli
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Elite Hotel & Spa offers 85 air-conditioned accommodations with minibars and espresso makers. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets, down duvets and premium bedding. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, VITA - SPA&POOL. Services include deep-tissue massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Italian, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room babysitting
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 915 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1978
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
Guests must be at least 16 years old to access the pool. Guests are required to wear a swim cap in the pool. Swim caps, bathrobes, and slippers are available for the listed facilities fee, or guests may bring their own.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 15 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.
  • Pool fee: EUR 25 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 per person
  • Airport shuttle fee: EUR 33 per vehicle (one way)
  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 25 per accommodation, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Elite Hotel Residence
Elite Hotel Residence Mestre
Elite Residence Mestre
Elite Residence
Elite Hotel Mestre
Elite Hotel Hotel Mestre
Elite Hotel Spa
Elite Hotel Residence
Elite Hotel & Spa Hotel
Elite Hotel & Spa Mestre
Elite Hotel & Spa Hotel Mestre

Frequently asked questions

What is the cancellation policy at Elite Hotel & Spa?

Elite Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Elite Hotel & Spa?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Elite Hotel & Spa on 14 Nov 2024 start from NZ$168.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Elite Hotel & Spa?

Yep, Elite Hotel & Spa has a self car park for EUR 15 per day.

Are there any beaches close to Elite Hotel & Spa?

The closest beach to Elite Hotel & Spa is Lido of Venice Beaches (16.4 km).

Is there a spa on site at Elite Hotel & Spa?

Yep, VITA - SPA&POOL is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

What makes Elite Hotel & Spa a romantic place to stay?

A hot tub and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Elite Hotel & Spa.

Is Elite Hotel & Spa family-friendly?

You bet! With amenities such as babysitting services and a deli, as well as childcare services in the guestrooms, it's no surprise that Elite Hotel & Spa is a hit with families.

Does Elite Hotel & Spa serve breakfast?

You bet, buffet breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Elite Hotel & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Elite Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Elite Hotel & Spa?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Elite Hotel & Spa?

Dogs are welcome at Elite Hotel & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Elite Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 410 out of 1000 reviews" "
Rating 8 - Good. 392 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel in a great location
Great hotel. Really comfortable. Beds and all facilities in the room were really good. Would definitely stay again. We had some printing needed for an onward trip, alap needed assistance a few times including for a taxi, and this was all no bother for the staff to assist. The hotel staff were friendly and helpful every day. Breakfast was great, other than the orange juice, which let’s face it hotels always always have naff juices. Very clean hotel and rooms. Modern interior and feel. The location is good for the centre of Mestre. 10 mins walk into the city. But even better for Venice. Ideally located for the trains and if you drive into Venice like us, just a 15 min drive to the multi story car park on the island. The hotel also has a car park. Probably around 30 spaces. It is limited and there’s an additional charge (set out in the small print on hotels.com hotel info). We didn’t pre-book as I wanted to see what roadside parking there was. The parking roadside is plentiful, but also chargeable. There wasn’t a massive difference in price and with the added hassle of downloading an Italian app, trying to translate and pay, it was just easier paying for the hotel car park. I would pre-book though, as we were lucky to get a space/ booking as the carpark was pretty much full every day we were there. We always had a spot though.
Stayed 3 nights in Jul 2024

6/10 Okay

Jennifer

Stayed 1 night in Jul 2024

8/10 Good

Tracy

Stayed 2 nights in Jul 2024

8/10 Good

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Patrick de

Stayed 1 night in Jul 2024

2/10 Terrible

Maggie

Stayed 1 night in Jun 2024

8/10 Good

Candice

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

senthilkumar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was not friendly both at front desk and breakfast area
Stayed 1 night in Jun 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here. I had come back from a dirty Airbnb and seeing my room so clean was reassuring. I would definitely stay here again. I didn’t use the spa because I was there just for a short time and I wanted to get out and do stuff in Venice.
Stayed 1 night in Jun 2024

10/10 Excellent

Ryan

Stayed 1 night in Jun 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Jul 2024

6/10 Okay

Inna

Liked: Cleanliness
Stayed 4 nights in Jun 2024

4/10 Poor

melissa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1- I asked for 2 beds and got one that we split in two ourselves and shared sheets2-The AC did not work, an employee came to try and fix it and still didn’t work no other room was offered to us. The pool is not part of the hotel you need to pay about 14 euro each to have access and it closes at 9 pm. Breakfast was typical and 38 euro for 2 . Would not go back.
Stayed 1 night in Jun 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was pretty inside. The breakfast was plentiful. The hotel staff was helpful. The hotel is about 20 mins by $1.50 tram to the main area of Venice. I preferred this area as I didn't have to drag luggage all over Venice to the hotel. Bus #15 from airport stops right in front of hotel for only $1.50. if I go to Venice again I will stay here again.
Stayed 2 nights in Jun 2024

6/10 Okay

Chloé

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but the extras to access the spa were not interesting (pay for a specific kind of flip flops and a cap for the hair was not mentioned when we checked in)
Stayed 2 nights in Jun 2024

8/10 Good

VAHID

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
In general it was good. Breakfast was awesome. Staff are friendly. Bedroom carpet floor not very clean. Our bedroom was smelling of cigarettes, that is the only negative thing. We bought tram tickets from the hotel. Apparently, you need to activate them when you get on the tram. They didnt tell us and we didnt know. We got fined for 100 euros. Do I rent this place again? yes, in general we liked it.
Stayed 3 nights in Jun 2024

8/10 Good

Benjamin

Stayed 4 nights in Jun 2024

10/10 Excellent

Gerardo

Liked: Staff & service, property conditions & facilities, room comfort
Hotel it’s clean and quiet. Good beds and pillows. Was clean but they don’t do my room after 1 night , no new towels so we have to re use the wet ones .
Stayed 2 nights in Jun 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern. The rooms are smaller than they appear in the pictures online. Staff is wonderful. They only give you coffee for the espresso machine upon arrival they didn’t restock us the second day. Not sure if the water was complimentary. Close to the local tram that takes you to Venice. The area looks a little concerning but we didn’t have any issues the two nights we walked back. The hotel is an authorized dealer for the bus and tram tickets so that is very convenient. Only thing that may be bothersome is that the glass between the rooms and bathroom don’t frost for privacy so if you are traveling with friends or a partner, you better be comfortable using the bathroom and showering in front of each other. Other than that we would absolutely stay again. Book in advance for massages! We are half way through a two week stint in Europe and our feet would have thanked us but we didn’t think ahead.
Stayed 2 nights in May 2024

10/10 Excellent

Marvic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic & aesthetic hotel
Great hotel, very chic and aesthetic interior! Staff very helpful and friendly. Loved the attention to detail (shower lights & under the bed lights) thanks!
Stayed 2 nights in May 2024

10/10 Excellent

selina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a couple of nights!
Stayed 2 nights in May 2024

8/10 Good

Florence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay was slightly marred by realising my booking was for one person instead of 2 . I had booked a no refund. Expedia asked me to top up by £17. Unfortunately it won’t let me pay . When I got in touch with hotel ,I was told I had to pay £33 extra per day . I thought that was an unfair amount . When we got to the hotel and asked for a consideration we were told by Marco at the reception we could go elsewhere if we wanted . That was sad to here..We decided to pay and not start our holiday on a sour note . Overall the hotel was fine. Breakfast had good choices.. You have to pay extra to use pool . The man at the bar was lovely and had very good customer relations It’s an easy tram ride to Venice and the bus drops you in front of hotel .
Stayed 3 nights in May 2024

10/10 Excellent

Huciatko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern hotel, very fresh ambience. We enjoyed our stay. We had a free complimentary breakfast and that had a great selection of food, pastries, cheese, bread, veg and fruit. Excellent service. We Tried the Spa, which had different info online and in real life. Children can attend the pool in the morning and 12 any time. For the entry you need swimming cap, slippers and a towel which were charged at £3 each plus £15 entry fee, so £24 for a 4 hour visit. It felt rather a lot for a family of three as we were staying in the hotel as guest. The spa had a small pool, jacuzzi, dry and steam sauna and lots of loungers, free drinks and teas.There is a bus stop in front of the hotel, we were sold tickets for an airport bus ATVO, however the bus driver said that they are only accepted on bus number 15, which is the public transport bus. Very frustrating experience as the public bus goes every 30 minutes and it's crowded, the ATVO buses were more comfortable and a lot more frequent. Best to buy tickets in the bus than from the reception! Same cost, better service.
Stayed 2 nights in May 2024

2/10 Terrible

Jeffrey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was mediocre, not a 4 star at all. You have to pay for pool access even as a hotel guest, you have to pay for a swim cap, slippers, and towels if you do not have them as they are mandatory. They trun off the air conditioning whenever they feel like its unnecessary even when it is always humid in the rooms. Also as a VIP property i recived a $10 crsdit for a spa i couldnt access because the massage therapist was not there. The staff were constantly rude and non chalant and the restaurant doesnt open until 6pm so find food somewhere else. Even when they are open they dont offer room serice. Hotel has a nice esthetic and thats it. Neem to motels with more usefull staff and amenities.
Stayed 4 nights in May 2024

8/10 Good

Foster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay, fan/AC does not really work so a little warm sleeping in 20 degree weather at night
Stayed 2 nights in May 2024