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Eurostars Residenza Cannaregio Hotel

4.0 star property
Family-friendly hotel with 24-hour front desk and coffee shop/cafe

Photo gallery for Eurostars Residenza Cannaregio Hotel

Terrace/patio
Premium bedding, down duvets, minibar, in-room safe
Suite, Canal View
Garden
Deluxe Double or Twin Room, Canal View | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is NZ$292
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Cannaregio 3210/a, Calle dei Riformati, Venice, VE, 30121
  • Piazzale Roma
    ‪19 min walk‬
  • Rialto Bridge
    ‪20 min walk‬
  • St. Mark's Square
    ‪26 min walk‬
  • Venice (VCE-Marco Polo)
    ‪111 min walk‬

Room options

View all photos for Deluxe Double or Twin Room, Canal View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double or Twin Room, Canal View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
5 bedrooms
Blackout curtains
Down duvet
Premium bedding
Shower/bath combination
  • Canal view
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
Rainfall showerhead
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Canal View

Suite, Canal View

Suite, Canal View

Highlights

Air conditioning
Connecting rooms available
Down duvet
5 bedrooms
Blackout curtains
Premium bedding
Eco-friendly toiletries
Shower/bath combination
  • Canal view
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Suite

Premium bedding, down duvets, minibar, in-room safe

Family Suite

Highlights

Air conditioning
Connecting rooms available
Down duvet
3 bedrooms
Blackout curtains
Premium bedding
Shower/bath combination
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Single Beds

Junior Suite (Single Use)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
Eco-friendly toiletries
  • Sleeps 1
  • 1 Queen Bed

Suite, Canal View (2 Adults)

Highlights

Air conditioning
Connecting rooms available
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
Eco-friendly toiletries
Bidet
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Suite, Canal View (Single Use)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
Eco-friendly toiletries
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Suite (Junior)

Family Suite (Junior)

Family Suite (Junior)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
3 bedrooms
Blackout curtains
Down duvet
Premium bedding
Shower/bath combination
  • 40.0 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

Family Suite (Quadruple)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Room (con divano letto)

Double Room (con divano letto)

Double Room (con divano letto)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Down duvet
Blackout curtains
Premium bedding
Eco-friendly toiletries
Shower/bath combination
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed

Family Suite (Triple)

Highlights

Air conditioning
Connecting rooms available
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
Eco-friendly toiletries
Bidet
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room Single Use

Premium bedding, down duvets, minibar, in-room safe

Standard Double Room Single Use

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
3 bedrooms
Blackout curtains
Down duvet
Premium bedding
Shower/bath combination
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed

Junior Suite (Triple | Family)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Junior Suite (Triple)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room Single Use

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room Single Use

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
3 bedrooms
Blackout curtains
Down duvet
Premium bedding
Shower/bath combination
  • 25 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Premium bedding, down duvets, minibar, in-room safe

Standard Double Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room

Single Room

Single Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
4 bedrooms
Blackout curtains
Down duvet
Premium bedding
Rainfall showerhead
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

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About the area

Venice

A family-friendly stay in the heart of Venice awaits you at Eurostars Residenza Cannaregio Hotel. Within a 20-minute stroll, you'll find popular places like Piazzale Roma and Grand Canal. Highlights at this hotel include free in-room WiFi. .At the hotel's own lounge bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4-property class Cannaregio hotel include Rialto Bridge and St. Mark's Square.

What's nearby

  • Venetian Ghetto - 2 min walk - 0.2 km
  • Ca' d'Oro Giorgio Franchetti Gallery - 14 min walk - 1.2 km
  • Piazzale Roma - 19 min walk - 1.5 km
  • Grand Canal - 19 min walk - 1.5 km

Getting around

  • Venice Santa Lucia Station - 14 min walk

Restaurants

  • ‪Alla Fontana - ‬7 min walk
  • ‪Gam Gam - ‬6 min walk
  • ‪Birreria Zanon - ‬4 min walk
  • ‪Anice Stellato - ‬2 min walk
  • ‪Vecia Cavana - ‬4 min walk

About this property

Eurostars Residenza Cannaregio Hotel

Family-friendly hotel with 24-hour front desk and coffee shop/cafe
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An area shuttle within 10 kilometres and an airport shuttle (available 24 hours) are available for a fee. Multilingual staff, tour/ticket assistance, and a garden are also featured at the family-friendly Eurostars Residenza Cannaregio Hotel. The hotel can provide concierge services and limo/town car service.

This 4-star Venice hotel is smoke free.

  • 64 guestrooms or units
  • 2 levels
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers for purchase
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Eurostars Residenza Cannaregio Hotel offers 64 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include bidets and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian, Spanish

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Hotel Carlton on the Grand Canal

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  • Restaurant
  • Air conditioning
  • Business services
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 10 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 13 for adults and EUR 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Private wine tours

Family friendly

  • In-room babysitting
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Lift (178 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 6 for children
  • Airport shuttle fee: EUR 150 per vehicle (maximum occupancy 3)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Cannaregio Residenza
Eurostars Residenza
Eurostars Residenza Cannaregio
Eurostars Residenza Cannaregio Hotel
Eurostars Residenza Hotel
Residenza Cannaregio
Eurostars Residenza Cannaregio
Eurostars Residenza Cannaregio Hotel Hotel
Eurostars Residenza Cannaregio Hotel Venice
Eurostars Residenza Cannaregio Hotel Hotel Venice

Frequently asked questions

What is the cancellation policy at Eurostars Residenza Cannaregio Hotel?

Eurostars Residenza Cannaregio Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Eurostars Residenza Cannaregio Hotel?

As of 19 Apr 2025, prices found for a 1-night stay for 2 adults at Eurostars Residenza Cannaregio Hotel on 20 Apr 2025 start from NZ$274.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Eurostars Residenza Cannaregio Hotel?

The closest beach to Eurostars Residenza Cannaregio Hotel is Marina di Venezia (9.1 km).

What makes Eurostars Residenza Cannaregio Hotel a romantic place to stay?

Winery tours and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Eurostars Residenza Cannaregio Hotel.

Is Eurostars Residenza Cannaregio Hotel family-friendly?

You bet! With amenities such as babysitting services and a deli, as well as childcare services in the guestrooms, it's no surprise that Eurostars Residenza Cannaregio Hotel is a hit with families.

Does Eurostars Residenza Cannaregio Hotel serve breakfast?

Yep, buffet breakfast is served daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Eurostars Residenza Cannaregio Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Eurostars Residenza Cannaregio Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Eurostars Residenza Cannaregio Hotel?

No, pets are not allowed.

Eurostars Residenza Cannaregio Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 440 out of 1004 reviews
Rating 8 - Good. 419 out of 1004 reviews
Rating 6 - Okay. 89 out of 1004 reviews
Rating 4 - Poor. 27 out of 1004 reviews
Rating 2 - Terrible. 29 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

“Perfect Stay in the Heart of Venice!”

I recently stayed at this charming hotel in Venice, and it was truly a wonderful experience. The location couldn’t have been better—right in the heart of the city, making it easy to explore all the major attractions on foot while still feeling tucked away from the crowds. The staff was incredibly friendly and went out of their way to make us feel welcome, offering great recommendations and always greeting us with a smile. The room was comfortable and cozy, with a unique Venetian charm. While it was a bit darker than expected, it added to the intimate atmosphere, which we grew to appreciate. Everything was spotless, from the bedroom to the bathroom, which made our stay all the more enjoyable. If you’re looking for a clean, comfortable, and centrally located place to stay in Venice with warm and attentive service, I highly recommend this hotel. Five stars!
Stayed 1 night in Jan 2025

4/10 Poor

ned, Los Angeles

Disliked: Property conditions & facilities
Room smelled musty and stuffy
Stayed 1 night in Jan 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow a older previous monastery that was extremly clean, confortable and the staff was awesome. Would gladly stay again.
Stayed 2 nights in Dec 2024

2/10 Terrible

Keegan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, hotel was under renovations, bathroom felt unsanitary and was missing the shower door. Refused refund on early checkout due to conditions of stay based on “non refundable room” and refused to work with us.
Stayed 4 nights in Sep 2024

10/10 Excellent

Rhea

Stayed 3 nights in Oct 2024

10/10 Excellent

CHERYL

Stayed 2 nights in Sep 2024

10/10 Excellent

Alexander

Liked: Property conditions & facilities
Great property. A little off the beaten path.
Stayed 2 nights in Oct 2024

8/10 Good

Orleen

Stayed 3 nights in Sep 2024

8/10 Good

Yetunde Oluwatoyin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

2/10 Terrible

Jahnvi

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately for the price we paid the staff and service was not great. Nothing posted about ongoing construction or power/ water outages. Refused to give any sort of compensation or complimentary dining. 0/10. Would not recommend or go again as we are frequent travellers to Venice.
Stayed 2 nights in Sep 2024

6/10 Okay

rakesh, Luton

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Ants in the bathroom 2 of the 3 days of the second room we booked
Stayed 3 nights in Aug 2024

8/10 Good

Callie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is in a nice and quiet area. Very safe feeling and away from all the tourists. There are some cafes and bars a bridge over. The hotel was nice, but the beds were quite hard. The staff was helpful, though the check in time is very strict!
Stayed 2 nights in Jul 2024

8/10 Good

rachel

Stayed 2 nights in Jun 2024

6/10 Okay

katherine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Check the beds before you sleep on them

The room looked exactly the way it appears online. The hotel is an old monastery, but the rooms are modern. However, the pull out bed my daughters slept on, was broken and was not repaired the night they slept on it. It provided a horrible sleep.
Stayed 1 night in Jul 2024

2/10 Terrible

Salvador

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During the 3 nights we spent at this property, the internet service was down, the AC was not working properly either as it is a "centrally controlled system" so you can imagine at night how warm/hot the room was, the furniture in the room is very old and the buffet is not worth it. Definitely not recommending it, this used to be a great 4 starts hotel, not anymore.
Stayed 3 nights in Jun 2024

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
liked the 2 floors concept in our room. few mechanical details inside the room were broken - door latches, curtain rods just few to mention...
Stayed 4 nights in Jun 2024

10/10 Excellent

Josée

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Out of the crowd but close to everything! Very good breakfast with a lot of choices!
Stayed 2 nights in Jun 2024

8/10 Good

Andrew

Travelled with partner
Perfect for our last minute trip to Venice. So many great sights and spots to experience. Hip wine bars and places to get a caffe!
Stayed 2 nights in Jun 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15 minute walk to main attractions but plenty restaurants and bars. Quieter tgan diwntiwn. Woukd stat again.
Stayed 1 night in May 2024

10/10 Excellent

Nader

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
This property is older and needs updating.
Stayed 1 night in May 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location is perfect.

Nice hotel. We stay here often.
Stayed 1 night in Mar 2024

4/10 Poor

Candace

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hot like an actual oven even with windows open. Poorest and most depressing lighting ever in the rooom. Bathroom is falling apart, furniture on its last leg, fridge suspiciously warm and had to toss our snacks. Cannot check in early by any minutes. Tried to switch our room to one half the price of what we paid. Reason they switched us because “they thought our kids were younger”, like it’s ok then to bait and switch if within a certain age bracket. Venice was my favorite stop on our tour of Italy; Eurostars was the worst hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! I really recommend!
Stayed 2 nights in Nov 2023

6/10 Okay

Benito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a wonderful building inside and out, in a nice location. Our room was stunning at first but we found it frustrating. There are far too many light switches and permutations to get a particular light on or off, overall the lighting is poor.Reading a book after dark is difficult and we had to shine our phones onto the safe instructions to be able to read them. Despite cold November nights our biggest problem was the room being far too hot for a comfortable sleep, it was like an oven. On the first night I asked reception to just turn the heaters off to our room because turning the room controls off seemed to make no difference, I cannot understand why they would pay high energy bills to heat the street because we had to have the windows open to cool the room. I assume the individual controls would be just as useless in summer. If we were not kept awake by the stifling temperature it was the noise from the next room. I don’t think the occupants were particularly loud, you could just hear every word, cough, sneeze like they were in the room with you and these girls didn’t stop talking morning and night. Overall, the hotel has many great features and friendly staff but I cannot enthuse over them because the room was simply uncomfortable and unable to provide a decent nights sleep. I mentioned my gripes when checking out and was annoyed by the reply of “ you should have told us and maybe we could have done something about the heating “…. I did, on the very first night.
Stayed 3 nights in Nov 2023