Ratings based on 524 Verified Reviews

Real reviews from guests who’ve stayed
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 6 Oct. 2024 on Hotels
5 out of 5
by A verified traveller from Gales Ferry

Posted 6 Oct. 2024 on Expedia
Everything about the property was wonderful actually. The staff above all. Checking in was very quick and easy. Every single staff member was wonderful and I wish I recalled everyone’s name! Stefano at the desk was fabulous and the bartender was terrific, although I’m forgetting his name at the moment. I stopped by the desk multiple times with questions about transportation and they had the best suggestions. There is a bus stop just steps away from the hotel front door. There is also a tram stop about a half a block away. The train station is close by as well. We found multiple restaurants near by that we chose to return to. You can’t go wrong with this hotel!
3 out of 5
by A verified traveller

Posted 3 Oct. 2024 on Expedia
Room was smalll. No way a 4-star property. Breakfast was nice. Staff excellent.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 1 Oct. 2024 on Expedia
4 out of 5
by A verified traveller

Great location if you don’t want to stay in Venice

Posted 23 Sep. 2024 on Hotels
The hotel was convenient to get to train and bus station to get into Venice.
4 out of 5
by A verified traveller

Posted 23 Sep. 2024 on Expedia
Nice hotel with the excellent breakfast and great location to the transportation. The main issue that we experienced is the customer service. I don't know if this is in Italian culture or the staff is impatient when providing the services. The tone, the conversations, reactions give their guests feeling of the favor toward them and definitely should be not expected from 4 stars hotel.
4 out of 5
by A verified traveller

Posted 23 Sep. 2024 on Orbitz
Very close to the train station
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 23 Sep. 2024 on Hotels
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 22 Sep. 2024 on Hotels
4 out of 5
by A verified traveller

Posted 21 Sep. 2024 on Expedia
I like the location of the hotel. The bus that stops right in front of the hotel will take you to Venice in 5-7 minutes and runs every 5-10 minutes. The hotel is close to the train station, from where you can easily get to any destination in Italy and abroad. Getting to the hotel from Marco Polo Airport is very easy. Getting to the hotel from Marco Polo Airport is very easy. A comfortable but inexpensive express bus will take you directly to the train station, and you will walk 1 block to the hotel. This can save you a lot of money. The pharmacy is 1 block away, the supermarket is 2 blocks away - everything is within walking distance. The hotel staff is very friendly and helpful. They will help you with directions, store your luggage in a locker while you wait for your room to be prepared, and you will leave your room key with them while you enjoy beautiful Venice. The premises are modest and a little dated, but all the equipment (AC, TV, shower, toilet, taps, lifts, etc.) works well. The room is clean and functional. In the morning we enjoyed breakfast at the restaurant. The restaurant has two working coffee machines and two juice dispensers so there are no queues. In my opinion, the choice of hot dishes was limited, but there was a lot of fruit, tomatoes, cheeses, ham, bread, pastries and other types of food. There is a beautiful grand piano in the lobby, although it is completely out of tune and useless. It seems that no one has looked after it for many years.