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Hotel Messner

3.5 star property
Riverfront Venice hotel in Dorsoduro with a coffee shop/cafe
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Messner

Aerial view
Point of interest
Point of interest
Point of interest
Reception

Reviews

4.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning
The price is NZ$115
includes taxes & fees
22 Jan - 23 Jan 2025

Explore the area

Map
Dorsoduro 237, Venice, VE, 30123
  • Punta della Dogana
    3 min walk
  • Corner Pub
    4 min walk
  • Piazzale Roma Bus Station
    24 min walk
  • Venice (VCE-Marco Polo)
    142 min walk

Room options

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Classic Quadruple Room

Classic Quadruple Room

Classic Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Superior Triple Room, City View

Superior Triple Room, City View

Superior Triple Room, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Deluxe Quadruple Room, Canal View

View from room

Deluxe Quadruple Room, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 26 sq m
  • Canal view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Single Room, Canal View

Deluxe Single Room, Canal View

Deluxe Single Room, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 18 sq m
  • Canal view
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room, Canal View

Superior Double Room, Canal View

Superior Double Room, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 20 sq m
  • Canal view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Appartamento con 2 camere da letto

Appartamento con 2 camere da letto

Appartamento con 2 camere da letto

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
2 bedrooms
Down duvet
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Large Single Sofa Bed and 1 Single Bed

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Triple Room, Garden View

View from room

Superior Triple Room, Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View

Deluxe Double Room, Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, Garden View

Apartment, Garden View

Apartment, Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Apartment, Ground Floor

Family Apartment, Ground Floor

Family Apartment, Ground Floor

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Classic Apartment, Canal View

Classic Apartment, Canal View | View from room

Classic Apartment, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 30 sq m
  • Canal view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Quadruple Room, Garden View

Deluxe Quadruple Room, Garden View

Deluxe Quadruple Room, Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Classic Quadruple Room (with Private External Bathroom)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Classic Quadruple Room (with Private External Bathroom)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Family Room, Canal View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Family Room, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 30 sq m
  • Canal view
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds OR 2 Double Beds and 1 Single Bed

View all photos for Deluxe Triple Room, Canal View

View from room

Deluxe Triple Room, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 22 sq m
  • Canal view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room, Garden View

View from room

Superior Double Room, Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

Property entrance

Hotel San Luca

Pet-friendly
Free WiFi
Restaurant
Breakfast available
4.1 out of 5, Very good, (615)
The price is NZ$197
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hotel San Luca

About the area

Venice

Hotel Messner puts you in the heart of Venice, within steps of Punta della Dogana and Peggy Guggenheim Museum. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Ristorante Messner, serves Italian cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Continental breakfast is available daily between 8:00 AM and 10 AM. There's also the convenience of an airport shuttle. .Places within a short walk of this 3.5-property class Dorsoduro hotel include Basilica di Santa Maria della Salute and St. Mark's Basilica is within 15 minutes.

What's nearby

  • Peggy Guggenheim Museum - 3 min walk
  • St. Mark's Basilica - 12 min walk
  • Teatro La Fenice - 15 min walk
  • Doge's Palace - 17 min walk
  • St. Mark's Square - 18 min walk

Restaurants

  • ‪De Pisis - ‬14 min walk
  • ‪La Caravella - ‬11 min walk
  • ‪Corner Pub - ‬4 min walk
  • ‪Bar Foscarini - ‬7 min walk
  • ‪Art blu Cafe - ‬10 min walk

About this property

Hotel Messner

Riverfront Venice hotel in Dorsoduro with a coffee shop/cafe
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Messner.

This 3.5-star Venice hotel is smoke free.

  • 31 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1700
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Messner offers 31 air-conditioned accommodations with a hairdryer and free toiletries. Beds feature down duvets. 48-inch Smart televisions come with digital channels. Bathrooms include a shower.

This Venice hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, Filipino, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day)
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10 AM for a fee: EUR 12 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available daily for a fee of EUR 70; reservation required
  • Snack bar/deli

Restaurants on site

  • Ristorante Messner

Family friendly

  • Highchair
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Dock
  • Garden
  • On a river

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • Handrails in hallways (90 centimetre high)
  • Handrails in stairways (90 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • No lift
  • Tile flooring in public areas
  • Visual fire alarm

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [Dorsoduro 216]
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
Some guestrooms at this property are located 50 meters away from the hotel.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 12 for adults and from EUR 10 for children
  • Airport shuttle fee: EUR 140 per vehicle (one-way, maximum occupancy 5)
  • Nearby parking fee: EUR 25 per day (2953 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: EUR 70

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number IT027042A1WCY5TXLT

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Messner
Hotel Messner Venice
Messner Hotel
Messner Venice
Hotel Messner Hotel
Hotel Messner Venice
Hotel Messner Hotel Venice

Frequently asked questions

What is the cancellation policy at Hotel Messner?

Hotel Messner offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Messner?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Messner on 22 Jan 2025 start from NZ$106.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Messner?

The closest beach to Hotel Messner is Marina di Venezia (8.5 km).

What makes Hotel Messner a romantic place to stay?

Beachfront dining and couples dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Hotel Messner.

Is Hotel Messner family-friendly?

You bet! With amenities such as children's meals, as well as highchairs in the guestrooms, it's no surprise that Hotel Messner is a hit with families.

Does Hotel Messner serve breakfast?

Yeah, continental brekkie is offered daily from 8:00 AM to 10 AM.

Is there a free airport shuttle available at Hotel Messner?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Messner?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Messner?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Messner?

No, only service animals are allowed.

Hotel Messner Reviews

Reviews

4.8
Rating 10 - Excellent. 11 out of 115 reviews" "
Rating 8 - Good. 18 out of 115 reviews" "
Rating 6 - Okay. 17 out of 115 reviews" "
Rating 4 - Poor. 21 out of 115 reviews" "
Rating 2 - Terrible. 48 out of 115 reviews" "

5.0/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

4.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! Look up reviews on other sites & avoid our mistake! They have several listings just to dodge all the poor reviews. PROS: The location & staff are actually top-notch. Hot water worked as expected. AC unit did work properly. Staff was helpful (as possible) - staff consisted of one man per night running around out of breath trying to keep up with all the complaining guests. CONS: But we stepped into the hotel and could tell immediately it was not going to be pleasant. The interior of the building is very old and outdated. Everything needs work and updating. Odors everywhere, stains everywhere. We thought we stepped into the movie The Shining and we literally ran away from a scary man one night that wondered into the hotel off the street due to no locks on the front door of the hotel. Hot without AC on. Cannot control the AC. We had to call the desk to get someone to bring out a remote to turn it on/off or change the temp. The light on the AC is so bright it lights up the whole room. But we could not sleep without it due to the heat. The bed consisted of a very hard frame with 2 terrible small mattresses on top pushed together to make it almost as big as a queen. We woke up (after barely sleeping) with backs hurting. Carpet looks very dirty & bathroom sink had poor water pressure. Did not see any bed bugs. But we were / are scared about that after seeing RECENT reviews mentioning this being a problem via another site. Yuck! I would not recommend anyone stay here
Stayed 3 nights in Sep 2024

8/10 Good

Jean

Stayed 1 night in Aug 2024

2/10 Terrible

Joseph

Stayed 1 night in Sep 2024

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the hotel Messner. The staff was friendly and helpful, and the room was clean and comfortable. We had a private bathroom in our room, but we were also on a floor with a shared bathroom in the hallway (right across from our room). This made for some noise late at night and some awkward meetings with semi-naked strangers in the hallway. All in all though, it’s a beautiful more quiet part of Venice. The salute water bus stop is a very short walk, and there are several really great spots to eat or get an espresso close by.
Stayed 3 nights in Sep 2024

8/10 Good

Irina

Travelled with partner
Liked: Cleanliness, staff & service
The location is just next to the Dom, with very polite staff. I took one star off due to the size of the room (which is basically the size of the bed with a little bathroom) plus the cover of the toilet's flush was off and needed to be placed back all the time. Breakfast was for an extra 12 EU.
Stayed 1 night in Aug 2024

2/10 Terrible

Emmie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken AC, Room not as described
There were so many issues I don't know where to start. The room looked nothing like what they advertised (Family Room, Canal View). When I complained and showed them the pictures of what we were supposed to get, they said to email management, there's nothing they can do. The room was dirty, there were no separator for the shower, water got everywhere. The air conditioner was broken and they said someone was coming in 2 hours to fix it. At the end of the day, they said no one is able to come today and they will fix it tomorrow so we had to sleep with no AC the first night. The next day, they "fixed" the AC but it was just making noise, there were no cold air coming out of it. We complained again and they said they'll send someone, no one ever showed up. Everytime I was at the front desk, it seems like there were other guests complaining about something wrong with their room as well (broken shower, stinky smell, etc). I highly recommend NOT staying here to save you troubles on your vacation.
Stayed 2 nights in Jun 2024

2/10 Terrible

Jamison

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For context, I do not ever leave reviews of restaurants or hotels. Making an exception for this one due to a particularly weird experience. As someone who has travelled extensively on a budget, I am super forgiving of a lot of issues but feel the need to warn others about staying here. The location of the hotel (or maybe it’s 3 hotels?) is perfect. Close to Guggenheim, short walk from Accademia and multiple convenient vaporetto stops. Check in was promising. Nice enough staff. We left our bags in the lobby early in the day and spent the afternoon at Biennale. Once we finally got into the room it was a different story. The room looked nothing like any photos from the site. We were in a building about 300m from the main hotel and I suspect most photos were taken in one or 2 rooms in that building. It was small and in disrepair. The lights flickered constantly and the hairdryer in the bathroom was tape-wired into the vanity lights with exposed wiring visible. As someone who regularly works with electricity I wasn’t super alarmed but this could be a real turn-off for most folks. The molding in the bathroom was literally molding (there has to be a place to buy something like Kilz around there, c’mon—at least try to cover it up) and the toilet was constantly leaking from the base. There was an unused courtyard outside of our window. Seemed to be full of storage for a construction project. The lights were left on day and night for the duration of our stay making it hard to sleep…
Stayed 3 nights in Aug 2024

2/10 Terrible

Sanjay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The day I reached hotel was nightmare for me . Number issue 1. No left 2.cleaning zero 3.Ac is not working. Ac water dripping at room. 4.there is no alternative for ac like standing Fan .5. Bed room light flicker like short circuit.6.Bathroom there is no exist fan.7.hotel staff are not cooperative . I ask for room change they said there is no room available and I will not pay for cancellation. I request for refund.
Stayed 1 night in Aug 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great, great costumer service.
Stayed 1 night in Jul 2024

2/10 Terrible

Mitra, Coquitlam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi at all. They said the rooms do not have wifi connection and only reception area has a connection. The washroom had lots of molds and the shower base was super small 2 feet by 2feet, and shower curtains full of molds. I told them the room that I booked had different pictures and they said usually the pictures are different.I don't recommend it at all.
Stayed 2 nights in Aug 2024

6/10 Okay

JACQUELINE

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is in a very good location, has a very good restaurant. The hotel definitely needs a major renovation. But for the price we paid it was ok.
Stayed 1 night in Jul 2024

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Sandra

Stayed 2 nights in Jul 2024

8/10 Good

CYNTHIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good start but one thing I really disliked is the fact that the air conditioning was set at 27 degrees celsius and we had no control over it ! The room was really hot so sleeping was really uncomfortable! No fridge and no safe .
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in such a good location. The room was fairly basic but we still enjoyed our experience there.
Stayed 3 nights in Jul 2024

10/10 Excellent

Evelyn

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We enjoyed our stay the staff were amazing, our room was spacious however the bathroom is screaming for a makeover the ceiling was incredibly mouldy and the shower and tiling in bad condition, unfortunately when we arrived at checkin other folk were extremely annoyed about the condition of their room and were demanding another room they said the hotel was posting photos of rooms that did not exist was misleading advertising another lot of folk were angry about the aircon remote which only the hotel staff operates so our aircon was on 24 hours a day at 24 degrees feel this is not environment friendly should be switched on and off. The location is amazing walk every or get the Gondola taxi 2 euros to St Marks square the staff will help you with directions on how to get around the quicker ways.
Stayed 4 nights in Jul 2024

2/10 Terrible

Carlos

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The experience was subpar. The rooms were dusty, old, and unsafe. The staff was the only positive aspect. I would not recommend it. Some rooms have external bathrooms.
Stayed 1 night in Jul 2024

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to property and was told no AC. They did offer a discount if we stayed, and unfortunately there were no other hotels available so we had to accept. Room was dark/dingy and nothing like the pictures shown. Bathroom had a horrible musty smell. Very much felt deceived by both the hotel and Expedia, and for the price we paid the room should have been as described. Would not recommend to anyone and if we had had to stay a second night, we would not have.
Stayed 1 night in Jul 2024

6/10 Okay

Jessika

Travelled with partner
Liked: Cleanliness, staff & service
Perfect stay for a few days in Venice. Air conditioned room and cute restaurant. Very small room, no safe.
Stayed 2 nights in Jul 2024

2/10 Terrible

Cornelio

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Radovan

Stayed 2 nights in Jul 2024

6/10 Okay

Sanjay

Liked: Cleanliness
Disliked: Staff & service
Good location and walkable to the ferries, but the rooms themselves were not so great. The showers were extra tiny and the room could use a serious uplift. A couple of the front office staff were unhelpful when we asked for help around transportation etc.
Stayed 3 nights in Jul 2024

4/10 Poor

Stephane

Travelled with family
Liked: Property conditions & facilities
Good afternoon, AC did not work, icame down to the desk completely drenched it was so hot in the room, i asked for a bottle of water and he made me pay 3.5 euros!!!!!!!! Unbelievable! Then I asked for a quick repair they then brought a portable A/C machine but the exhaust tube did not have the right connector so they tiold us to open the windows but it was equally hot it ruined our 2 nights there. And as it wasn't enough one of the nightstand light touch switch kept coming on and off absolutely awful and they paid for our breakfast the next day and felt done! it is outrageous and i'm asking for a full refund!!! FYI the only one that help a bit was Marco the night guy!
Stayed 2 nights in Jul 2024

10/10 Excellent

LIDER

Liked: Cleanliness, staff & service, amenities
Great
Stayed 2 nights in Jun 2024

4/10 Poor

Hamid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice
Staff were friendly and helpful. The condition of the hotel is really pool. Olds and rusty furniture. Water marks almost everywhere. No room service. Breakfast very basic. Too pricey for this amenity. They charged us $239 non-refundable then they dropped the price for $149! No compensation! Far way from the main lobby. Lots of stairs and no elevator.
Stayed 2 nights in Jun 2024