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Hotel Playa Caracol

4.0 star property
Beach spa retreat, walking distance from Mocambo Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Playa Caracol

Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Room, 1 King Bed
Lobby sitting area
Staircase

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Gym
    Gym
  • Air conditioning
    Air conditioning
The price is NZ$141
includes taxes & fees
27 Nov - 28 Nov

Explore the area

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293
  • Mocambo Beach
    9 min walk
  • Andamar Lifestyle Center
    13 min walk
  • Plaza Las Americas Shopping Mall
    14 min walk
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    21 min drive

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Hilton Garden Inn Boca del Rio Veracruz

Pool
Kids pool
Parking included
Free WiFi
4.1 out of 5, Very good, (1043)
The price is NZ$126
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Hilton Garden Inn Boca del Rio Veracruz

About the area

Boca del Río

At Hotel Playa Caracol you'll be within just a 15-minute stroll of popular places like Mocambo Beach and Plaza Las Americas Shopping Mall. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, facials and mani/pedis. The family restaurant, La Villa del Pescador, serves Regional cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and kids' swimming pool. Meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4-property class Mocambo hotel include World Trade Center Veracruz and Veracruz Aquarium.

What's nearby

  • Mocambo Beach - 9 min walk - 0.8 km
  • Andamar Lifestyle Center - 13 min walk - 1.1 km
  • Plaza Las Americas Shopping Mall - 14 min walk - 1.2 km
  • World Trade Center Veracruz - 14 min walk - 1.2 km
  • Veracruz Aquarium - 7 min drive - 7.2 km

Getting around

  • Veracruz Central Station - 23 min drive
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 21 min drive

Restaurants

  • ‪Villa Rica - ‬1 min walk
  • ‪Xkatlén - ‬1 min walk
  • ‪Benedetti's Pizza - ‬8 min walk
  • ‪El Tilingo Lingo - ‬4 min walk
  • ‪Gandara - Restaurante-Bar - ‬3 min walk

About this property

Hotel Playa Caracol

Beach spa retreat, walking distance from Mocambo Beach
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Playa Caracol such as an outdoor pool and a children's pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a fitness centre, a garden and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Boca del Río hotel.

  • 39 guestrooms or units
  • Conference rooms
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Playa Caracol offers 39 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Boca del Río hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Villa del Pescador

Family friendly

  • Children's pool
  • Cot (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 350.00 per night.
  • Cots (infant beds) are available for MXN 350.00 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

What is the cancellation policy at Hotel Playa Caracol?

Hotel Playa Caracol offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Playa Caracol?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Playa Caracol on 27 Nov 2024 start from NZ$141.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Playa Caracol?

Yep, Hotel Playa Caracol has a free self car park and free valet parking.

Are there any beaches close to Hotel Playa Caracol?

Yep, Hotel Playa Caracol is a short 9-minute walk from Mocambo Beach.

Is there a spa on site at Hotel Playa Caracol?

Yep, there is an onsite spa at Hotel Playa Caracol. You'll enjoy heaps of services like facials and body treatments.

Does Hotel Playa Caracol have a pool?

Hotel Playa Caracol has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Hotel Playa Caracol a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Playa Caracol.

Is Hotel Playa Caracol family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Playa Caracol is a hit with families.

Does Hotel Playa Caracol serve breakfast?

You bet, brekkie is available daily.

Is there a free airport shuttle available at Hotel Playa Caracol?

No, Hotel Playa Caracol does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Playa Caracol?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Playa Caracol?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Playa Caracol?

No, pets are not allowed.

Hotel Playa Caracol Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 175 out of 410 reviews" "
Rating 8 - Good. 136 out of 410 reviews" "
Rating 6 - Okay. 57 out of 410 reviews" "
Rating 4 - Poor. 23 out of 410 reviews" "
Rating 2 - Terrible. 19 out of 410 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Miguel

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Stayed 1 night in Apr 2024

6/10 Okay

ROSA

Liked: Cleanliness, staff & service
Needs an exterminator!
Stayed 7 nights in Dec 2023

6/10 Okay

arturo

Travelled with group
I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023

4/10 Poor

Jacqueline

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families.
The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023

6/10 Okay

Alonso

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023

10/10 Excellent

Linz

Stayed 2 nights in May 2023

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Ralph

Stayed 2 nights in Apr 2023

2/10 Terrible

erik

Stayed 3 nights in Apr 2023

10/10 Excellent

scott

Stayed 1 night in Feb 2023

10/10 Excellent

Wendy I, Belvidere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel bastante limpio, la comida excelente y los empleados muy amables.
Stayed 7 nights in Jan 2023

8/10 Good

jesus j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
mosquitoes in the room

10/10 Excellent

yexika

Stayed 1 night in Dec 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2022

10/10 Excellent

Abbigail

Stayed 1 night in Aug 2022

10/10 Excellent

Silverio

Stayed 2 nights in Jul 2022

6/10 Okay

Refugio Elizabeth

Stayed 1 night in Jun 2022

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The location and the close to the beach
Stayed 2 nights in Jun 2022

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Great views of the beach!
Stayed 1 night in Apr 2022

2/10 Terrible

Anthony, Littleton

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff are not very nice. The hotel is run down.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiene acceso a playa
Excelente lugar para pasarla en familia, tiene acceso a la playa y todo es muy tranquilo
Stayed 2 nights in Mar 2022

6/10 Okay

Rafael Gonzalez

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s a nice hotel but very outdated. Our room had peels of humidity on the wall. Wi-Fi was very slow when functioning because it was hard to get connection. There were also ants in our room. Hospitality was very friendly.
Stayed 4 nights in Mar 2022

6/10 Okay

Ricardo

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is in a great location, room was pretty decent and clean. Service in general was okay. The pool water was cloudy and dirty. We didn’t even go in the water. The wifi was not good in many areas of the hotel. The mattress and pillows were hard and not comfortable at all, woke up with back and neck pains. The waiters in the pool area were not very friendly. Could be a really great hotel if things were taken better care of.
Stayed 3 nights in Mar 2022