Ratings based on 82 Verified Reviews

Real reviews from guests who’ve stayed
4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 14 Sep. 2024 on Expedia
Lovely hotel on the lakeside, very friendly and helpful staff. Thankfully had parking nearby too which helped a lot. Breakfast was really good too. Would happily return again.
2 out of 5
by A verified traveller

Posted 7 Sep. 2024 on Expedia
I paid a lot of money for a superior room but the room waa barely a standard room. The onky superior feature was the lake view. The kettle had to be plugged into the bathroom plug as it wouldn't fit any other socket. I had 2 paper cups for hot drinks and a couple of tea bads and 2 sugars for 3 night stay. The bed was very hard and facilities extremely basic. The room was bare and very small. For a room that should cost over £800 for 3 nights out of season that is shocking. I asked to be moved but the room they put me in was even worse. I asked for a partial refund free Expedia who did comtact the hotel for me but no partial refund was made.
3 out of 5
by A verified traveller

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Posted 18 Aug. 2024 on Hotels
Not quite up to the standard expected for the price paid. However the location was very good and staff friendly. Had to checkout early and no facility allowed to get an early breakfast or cuppa before 7am! No facility to pay bill the evening before when tried to at 10pm
4 out of 5
by A verified traveller

Posted 16 Aug. 2024 on Hotels
A nice hotel which needs some refurbishment.
5 out of 5
by A verified traveller

Terrific waterfront location

Posted 13 Jun. 2024 on Hotels
Very warm & helpful check-in. Easy instructions to parking lot nearby. Comfortable & clean room. Terrific waterfront location with restaurants etc in close proximity.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 16 Apr. 2024 on Hotels
5 out of 5
by A verified traveller

Great place to stay on lake Maggiore

Posted 26 Aug. 2019 on Hotels
Nice old style hotel with proper lobby, right across from lakefront promenade. Best value found! Very friendly staff, free gated parking! Just our front is quiet lawn area with bars and restaurants putting their chairs out at night. Loved it.
5 out of 5
by A verified traveller

Wonderful Visit

Posted 8 Jun. 2018 on Hotels
We enjoyed our 4 day stay very much! The hotel is old fashioned in style but with all conveniences, and most comfortable. The room was spacious, we had a little balcony, the view was amazing! The staff was most helpful and kind, both in giving us directions how to get where we wanted, and assistance. We were invited to a welcome dinner on the day of arrival which was excellent. Breakfast is very good and plentiful. Would love to return again! Special thanks to Martine and Jessica, at the Front Desk
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 29 May 2018 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasant stay in Palanza

Posted 25 Jun. 2016 on Expedia
Very convenient location by the boat departure, restaurant and easy parking. Not crowded as in Stresa. Hotel staff very friendly, clean room, nice view of the lake from the room, and great breakfast. Only issues were A/C not available while it was quite hot (~32 dec C) and bed mattress pretty stiff. The experience was very pleasant overall.