10/10 Excellent
Matthew
Travelled with family
18 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within minutes of landing we were chatting with Tari at Coconut Bay’s airport pickup desk. He labelled our bags and the next time we saw them was in our bedroom!
On arrival at the hotel 5 minutes later (yes, really, but do not let that put you off - we enjoyed watching the occasional plane take off over the ocean and it was never a disturbance) we were welcomed with drinks and cold towels, efficiently checked in and directed to our room. The room was spacious, clean and more than comfortable enough for 2 grown up kids and my wife and I. We stayed in the Splash side but didn’t see much difference between that and Harmony except that we were closer to the lazy river and the end of the beach that we preferred, so it suited us fine. A noisy family showed up on our penultimate night and we could hear them through the adjoining door (locked obviously!) so next time we’d probably opt for Harmony where there’s less likelihood of noise (had there been a crying baby next door, we’d have known about it!).
The food is great with lots of choice. We went to the Caribbean and Italian restaurants (once each) and whilst it was nice to have table service, the food wasn’t discernibly better. We have dairy, egg and nut allergies in our family and these were excellently catered for. (Shout out to Shekina, Brad, Dana and Miss Emee!)
All in all a fantastic holiday. We’ll be back!
Matthew
Stayed 7 nights in Jan 2025