4/10 Poor
Ian
Travelled with family and small children
21 Jul 2024
Disliked: Staff & service
The hotel itself seemed to be under construction. The rooms I would say were okay. Our room did have a stench. My biggest problem was the staff. Seemed like they didn’t know what they were doing. I booked my stay through Expedia and apparently there was a mishap with them and the hotel. The hotel manager told me they would hold off on charging me anything until they figure out what was going on. She eventually figured out the problem and she quoted me a price for my stay that I agrees to pay and I paid it the night before my checkout day. Before I paid I specifically asked if this was for my whole stay and she assured me it was ( my stay was for 3nights. She knew this information). But the next day I get a receipt for additional charges which I was unaware of. When I brought it to her she said she assumed I was checking out the day I paid ( I don’t know how she thought that because I never told her that). She did say it was her mistake but never accommodated me for her mistake. Needless to stay this was one of the worst experiences I’ve ever had at any hotel.
Ian
Stayed 3 nights in Jul 2024