2/10 Terrible
KAYAN
Travelled with family and small children
4 Dec 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I was first checked in to a room with dark foot prints in the bathroom floor, hair in the bath tub, debris on the carpet, and a crumb of tissue paper on top of the tissue box. I showed the pictures to the front desk and they gave me another room on the same floor. The second room was also not very clean but slightly better than the first one. However, there was a huge pile of dust on the carpet in front of the fridge (looks like the ones dumped from a vacuum). I headed back to the front desk and showed them the pictures and told them I don't know how to choose. They gave me the 3rd room on another floor and finally we had a normal room. That took us 75min to check in and out, go up and down, and moving all the luggages with 2 young kids which led to a late dinner before our legoland day. I have never seen a dirty hotel room like these and I thought the hotel rooms are always inspected after cleaning. The front desk staff were shocked and embarrassed when I showed them the pictures. Will never stay at this hotel again and will be VERY hesitant any stay at Hyatt as well.
KAYAN
Stayed 2 nights in Aug 2024