4/10 Poor
Paola
Travelled with family and small children
7 Aug 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
first time leaving a review bc i had to.
hotel was close to a lot of spots and i could walk to concert venue (capital one arena)
i liked my room's windows lol however, thats about it when it comes to the nice things.
room was HOT. the AC was not working, we set it at the lowest temp but room stayed warm throughout the stay. called lobby for help and when manager came and we explained, we only got apologies bc room was full and they could not give us another one. also, it was late at night so the technician could not check the unit. oh well, the only "solution" was to give points but we booked with expedia...so no points.
THEN the tech came in the next morning but only said we should have made the thermostat lower (we had already done that and explained it to him twice), no solutions and so we stayed in a warm room til we checked out. we were also told that we were not the only room with AC issues. not fun during summer, so beware.
checking out was literally a "what room number" and that was it...
breakfast could have been better, in my opinion, but good enough i guess.
Paola
Stayed 1 night in Aug 2024