The Royal Sonesta Washington DC Capitol Hill

4.5 star property
Luxury Washington hotel in Northwest with a 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Royal Sonesta Washington DC Capitol Hill

Exterior
Outdoor wedding area
Room, 1 King Bed with Sofa bed (Capitol Hill - Landmark View)
Reception
Room, 1 King Bed with Sofa bed (Capitol Hill - Landmark View)

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Room service
    Room service
  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
20 Massachusetts Avenue, Washington, DC, 20001
  • Smithsonian Institution
    4 min walk
  • Union Station Shopping Center
    4 min walk
  • Capital One Arena
    10 min walk
  • Washington, DC (DCA-Ronald Reagan Washington National)
    19 min drive

Room options

Room, 1 King Bed (Atrium Gallery View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Monumental - Capital City View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Capital City View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed (Capitol Hill - Landmark View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (Capitol Hill- City View-Mobility)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Monumental-Capital City Vw-Mobility)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Monumental - DC Landmark View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed (Capitol Hill - City View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed (One Bedroom - Atrium Galleria View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Monumental - Capital City View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Monumental-Capital City Vw-Rolln Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (DC Landmark View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Monumental - DC Landmark View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed (One Bedroom-Atrium Gallery-Mobility)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Capital City)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 43.0 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Monumental - Capital City)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Capital City)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Monumental-Capital City Vw-Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Atrium Gallery Vw Mobility Rolln Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (DC Landmark View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Capital City View)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

Washington

A luxury stay in the heart of Washington awaits you at The Royal Sonesta Washington DC Capitol Hill. Within a short 5-minute stroll, you'll find popular places like Smithsonian Institution and Union Station Shopping Center. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a conference centre, dry cleaning/laundry services and multilingual staff. Cooked-to-order breakfast is available daily between 6:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4.5-property class Northwest hotel include United States Capitol and National Mall.

What's nearby

  • Smithsonian Institution - 4 min walk - 0.4 km
  • Union Station Shopping Center - 4 min walk - 0.4 km
  • United States Capitol - 14 min walk - 1.2 km
  • National Mall - 14 min walk - 1.2 km
  • Walter E. Washington Convention Center - 18 min walk - 1.6 km

Getting around

  • Washington Union Station - 5 min walk
  • Judiciary Square Station - 9 min walk
  • Ronald Reagan National Airport (DCA) - 19 min drive

Restaurants

  • ‪Tatte Bakery & Cafe | Capitol Crossing - ‬6 min walk
  • ‪Dubliner Restaurant & Pub - ‬2 min walk
  • ‪Quickway Japanese Hibachi - ‬6 min walk
  • ‪Smoothie King - ‬6 min walk
  • ‪Franklin Grill - ‬4 min walk

About this property

The Royal Sonesta Washington DC Capitol Hill

Luxury Washington hotel in Northwest with a 24-hour fitness centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 11000 square feet (1022 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and concierge services are also featured at the luxury The Royal Sonesta Washington DC Capitol Hill. Parking is available for a fee.

This 4.5-star Washington hotel is smoke free.

  • 274 guestrooms or units
  • 7 levels
  • Conference rooms
  • 11000 sq ft of conference space
  • 1022 sq. m of conference space
  • Built in 2023
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
The Royal Sonesta Washington DC Capitol Hill offers 274 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries.

This Washington hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 65 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 20 to 30 for adults and USD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Art supplies
  • Highchair

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference centre (11,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (106 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (101 centimetre high)

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2023
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 37.10 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults and USD 15 to 25 for children
  • Valet parking fee: USD 65 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Royal Sonesta Washington DC Capitol Hill
The Royal Sonesta Washington DC Capitol Hill Hotel
The Royal Sonesta Washington DC Capitol Hill Washington
The Royal Sonesta Washington DC Capitol Hill Hotel Washington

Frequently asked questions

What is the cancellation policy at The Royal Sonesta Washington DC Capitol Hill?

The Royal Sonesta Washington DC Capitol Hill offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Royal Sonesta Washington DC Capitol Hill?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The Royal Sonesta Washington DC Capitol Hill on 30 Nov 2024 start from NZ$253.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Royal Sonesta Washington DC Capitol Hill?

Yep, The Royal Sonesta Washington DC Capitol Hill has valet parking with in/out privileges for USD 65 per night.

What makes The Royal Sonesta Washington DC Capitol Hill a romantic place to stay?

Romance packages and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Royal Sonesta Washington DC Capitol Hill.

Is The Royal Sonesta Washington DC Capitol Hill family-friendly?

You bet! With amenities such as highchairs and children's slippers in the guestrooms, it's no surprise that The Royal Sonesta Washington DC Capitol Hill is a hit with families.

Does The Royal Sonesta Washington DC Capitol Hill serve breakfast?

Sure does, cooked-to-order brekkie is available daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at The Royal Sonesta Washington DC Capitol Hill?

No, The Royal Sonesta Washington DC Capitol Hill does not offer an airport shuttle service.

Is there a bar or restaurant at The Royal Sonesta Washington DC Capitol Hill?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Royal Sonesta Washington DC Capitol Hill?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Royal Sonesta Washington DC Capitol Hill?

Dogs are welcome at The Royal Sonesta Washington DC Capitol Hill, with food and water bowls on offer.

The Royal Sonesta Washington DC Capitol Hill Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 425 out of 537 reviews" "
Rating 8 - Good. 55 out of 537 reviews" "
Rating 6 - Okay. 38 out of 537 reviews" "
Rating 4 - Poor. 7 out of 537 reviews" "
Rating 2 - Terrible. 12 out of 537 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Betsy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beds were not very comfortable. All else was great!
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was comfortable and the staff was excellent. The only issue I had was that I selected a room with the atrium view and the light remained on, so it looked as though it was SUNNY all day, even with the curtains shut.
Stayed 2 nights in Aug 2024

10/10 Excellent

fay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was phenomenal . The hotel is gorgeous and the waitstaff front desk and the cleaners who monitor the rooms do a beautiful job. The area is super safe you do see some vagrants but is extremely close to food vendors and walkable by two blocks to union train station. It’s also walkable to the capitol about 20 blocks to the smithsonian’s It’s close to pubs. we will come back every year. it’s a wonderful hotel
Stayed 4 nights in Aug 2024

10/10 Excellent

Doreen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Feels safe
Stayed 3 nights in Aug 2024

10/10 Excellent

Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Big room, comfortable bed and high quality bedding.
Stayed 3 nights in Aug 2024

6/10 Okay

Lilia

Stayed 3 nights in Aug 2024

10/10 Excellent

Akisch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Vera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort fees???
The stay was great until I checked out and was told I owed $111 in resort fees. I wasn’t aware of the fees, no amenities were provided and this needs to be revealed during booking and check in.
Stayed 3 nights in Aug 2024

10/10 Excellent

Audrelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel! Customer service was excellent from the time I arrived until the time that I left! My room was beautiful and large!!
Stayed 1 night in Jul 2024

10/10 Excellent

Gianpiero

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favoloso
Hotel favoloso, moderno, comodo ai mezzi (la linea circolare e la stazione sono a 2 passi). Personale fantastico e disponibile. Servizio parcheggio ottimo e rapido.
Stayed 3 nights in Aug 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Sonesta
Love the Somesta. Stay everytime I can.
Stayed 3 nights in Jul 2024

10/10 Excellent

Vrinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely clean and modern hotel. well located to walk all sites. hotel provides water bottle to use. only minor gripe is poor water pressure in shower. highly recommend.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ameet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well-appointed hotel in a good location in DC, right next to Union Station. The staff were very friendly and happily accommodated an early check-in, and held on to my bags for a few hours after check-out. The Atrium-view interior rooms look out at a hallway, so I'm not sure you could ever open the curtains in those rooms.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kenneth, Oakland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Aug 2024

10/10 Excellent

iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were celebrating our anniversary and it was a fabulous trip. The hotel and staff were absolutely excellent!
Stayed 3 nights in Aug 2024

10/10 Excellent

Tsz Wan

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is such a beautiful hotel, modern and fresh! Staffs are super professional and friendly. The French restaurant was such a delightful experience, night desserts and blunch food were just amazing!
Stayed 2 nights in Aug 2024

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, clean room good food. I will visit again.
Stayed 2 nights in Aug 2024

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities
Overall, the property is good. It’s hard for me to gauge the quality for the price as I’m not used to staying in the DC area so I don’t have a good gauge of that. To me and in my experience, this seems pretty expensive for what you get.
Stayed 5 nights in Aug 2024

10/10 Excellent

GALICANO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from Union Station and close to Capitol, Washington Monument and White House. Will defintely be back!
Stayed 1 night in Aug 2024

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel 5 stars in every department
Stayed 1 night in Jul 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room! Clean and accommodating
Stayed 3 nights in Aug 2024

6/10 Okay

BariLynn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is beautiful and my room was amazing - clean, spacious and well appointed. Unfortunately, the people at the front desk need more training and the woman that was “helping” the new hire assisting me was rude and extremely condescending. I would have left if my reservation was not prepaid.
Stayed 5 nights in Aug 2024

10/10 Excellent

Raeneesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in every department was very nice! Anytime we had a question they answered it. No one had an attitude. I'd to point out Alejandro, Aseef (sorry if i spelled your name wrong) and RJ who really made us feel comfortable and happy. Thank you so much..This hotel is very beautiful and quirky. 10/10 would stay again and recommend.
Stayed 3 nights in Aug 2024

8/10 Good

Rosilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuloso, hermoso!!!!!
Stayed 1 night in Aug 2024