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The Royal Sonesta Washington DC Dupont Circle

4.5 star property
Luxury hotel with 24-hour fitness centre and seasonal outdoor pool

Photo gallery for The Royal Sonesta Washington DC Dupont Circle

Studio, 1 King Bed (Premier City View)
Designer toiletries, hair dryer, bathrobes, towels
Frette Italian sheets, premium bedding, in-room safe, desk
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
The current price is NZ$430
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
2121 P St Nw, Washington, DC, 20037
  • George Washington University
    ‪19 min walk‬
  • White House
    ‪3 min drive‬
  • Smithsonian's National Zoo
    ‪4 min drive‬
  • Washington, DC (DCA-Ronald Reagan Washington National)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Queen Beds (Executive Cityview)

Frette Italian sheets, premium bedding, in-room safe, desk

Studio, 2 Queen Beds (Executive Cityview)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed (Spa)

Frette Italian sheets, premium bedding, in-room safe, desk

Studio, 1 King Bed (Spa)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Premier City View)

Studio, 1 King Bed (Premier City View)

Studio, 1 King Bed (Premier City View)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Executive Mobility/Hearing Shower)

Frette Italian sheets, premium bedding, in-room safe, desk

Studio, 2 Queen Beds, Accessible (Executive Mobility/Hearing Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Executive Mobility Roll in Shower)

Frette Italian sheets, premium bedding, in-room safe, desk

Studio, 1 King Bed, Accessible (Executive Mobility Roll in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Executive Mobility Tub)

Frette Italian sheets, premium bedding, in-room safe, desk

Studio, 1 King Bed, Accessible (Executive Mobility Tub)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Executive Mobility Tub CityView)

Frette Italian sheets, premium bedding, in-room safe, desk

Studio, 2 Queen Beds, Accessible (Executive Mobility Tub CityView)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Presidential Suite)

Suite, 1 King Bed (Presidential Suite)

Suite, 1 King Bed (Presidential Suite)

Highlights

Air conditioning
Connecting rooms available
Dining table
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • 104 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds (Executive)

Frette Italian sheets, premium bedding, in-room safe, desk

Studio, 2 Queen Beds (Executive)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Deluxe Suite King)

Frette Italian sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Deluxe Suite King)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • 66 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility Tub One Bedroom)

Frette Italian sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility Tub One Bedroom)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (One Bedroom Spa Suite King)

Frette Italian sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (One Bedroom Spa Suite King)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed (Executive)

Frette Italian sheets, premium bedding, in-room safe, desk

Studio, 1 King Bed (Executive)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Executive Cityview)

Frette Italian sheets, premium bedding, in-room safe, desk

Studio, 1 King Bed (Executive Cityview)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Deluxe Two Queens)

Deluxe Room, 2 Queen Beds (Deluxe Two Queens)

Deluxe Room, 2 Queen Beds (Deluxe Two Queens)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Spa Junior Suite King)

Frette Italian sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Spa Junior Suite King)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Deluxe King)

Deluxe Room, 1 King Bed (Deluxe King)

Deluxe Room, 1 King Bed (Deluxe King)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds (Premier City View)

Studio, 2 Queen Beds (Premier City View)

Studio, 2 Queen Beds (Premier City View)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
Designer toiletries
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Washington

A luxury stay in the heart of Washington awaits you at The Royal Sonesta Washington DC Dupont Circle. Within a 5-minute stroll you'll find Dupont Circle and George Washington University within a 20-minute walk. Highlights at this boutique hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Certo!, serves Italian cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy the seasonal outdoor swimming pool and pool loungers as well as access to bike hire. 11000 square feet (1022 square metres) of event facilities include 11 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Each morning cooked-to-order breakfast is served between 6:30 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4.5-property class Northwest hotel include White House and Kennedy Center.

What's nearby

  • George Washington University - 19 min walk - 1.7 km
  • Kennedy Center - 2 min drive - 2.0 km
  • White House - 3 min drive - 2.3 km
  • Georgetown University - 3 min drive - 2.9 km
  • Smithsonian's National Zoo - 4 min drive - 2.7 km

Getting around

  • Dupont Circle Station - 4 min walk
  • New Carrollton Station - 15 min drive
  • Ronald Reagan National Airport (DCA) - 21 min drive

Restaurants

  • ‪Kramerbooks & Afterwords Cafe - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Swingers Crazy Golf - Dupont Circle - ‬5 min walk
  • ‪The Admiral - ‬3 min walk
  • ‪Sweetgreen - ‬4 min walk

About this property

The Royal Sonesta Washington DC Dupont Circle

Luxury hotel with 24-hour fitness centre and seasonal outdoor pool
The Royal Sonesta Washington DC Dupont Circle offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 11000 square feet (1022 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury The Royal Sonesta Washington DC Dupont Circle. Parking is available for a fee.

This 4.5-star Washington hotel is smoke free.

  • 1 building
  • 335 guestrooms or units
  • Conference rooms
  • 11000 sq ft of conference space
  • 1022 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Computer for guest use
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
The Royal Sonesta Washington DC Dupont Circle offers 335 accommodations with a safe and coffee/tea makers. Beds feature Frette Italian sheets and premium bedding. Televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Languages

Arabic, English, Filipino, French, Korean, Spanish, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 64.66 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 1:00 PM for a fee: USD 35 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Certo!

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Microwave on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 11 meeting rooms
  • 11,000 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave on request

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night
  • Destination fee: USD 40.58 per accommodation, per night.
  • Resort fee: USD 40.58 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 35 for adults and from USD 15 for children
  • Valet parking fee: USD 64.66 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. The property is professionally cleaned.

We should mention

  • The seasonal pool will open on 01 May and close on 12 October.
  • Pool access available from 8:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palomar
Hotel Palomar Washington DC
Hotel Washington DC
Palomar
Palomar Hotel
Palomar Hotel Washington DC
Palomar Washington DC
Palomar Washington DC Hotel
Washington DC Hotel Palomar
Washington DC Palomar Hotel

Frequently asked questions

What is the cancellation policy at The Royal Sonesta Washington DC Dupont Circle?

The Royal Sonesta Washington DC Dupont Circle offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Royal Sonesta Washington DC Dupont Circle?

As of 16 Apr 2025, prices found for a 1-night stay for 2 adults at The Royal Sonesta Washington DC Dupont Circle on 20 Apr 2025 start from NZ$292.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Royal Sonesta Washington DC Dupont Circle?

Yep, The Royal Sonesta Washington DC Dupont Circle has valet parking with in/out privileges for USD 64.66 per night.

Does The Royal Sonesta Washington DC Dupont Circle have a pool?

The Royal Sonesta Washington DC Dupont Circle has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM (Seasonal outdoor pool open from May 01 to October 12).

What makes The Royal Sonesta Washington DC Dupont Circle a romantic place to stay?

Couples dining and a lounge bar, as well as Frette Italian sheets in the guestrooms, all help set the scene for a romantic weekend at The Royal Sonesta Washington DC Dupont Circle.

Does The Royal Sonesta Washington DC Dupont Circle serve breakfast?

Yep, cooked-to-order brekkie is available daily between 6:30 AM and 1:00 PM.

Is there a free airport shuttle available at The Royal Sonesta Washington DC Dupont Circle?

No, The Royal Sonesta Washington DC Dupont Circle does not offer an airport shuttle service.

Is there a bar or restaurant at The Royal Sonesta Washington DC Dupont Circle?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Royal Sonesta Washington DC Dupont Circle?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at The Royal Sonesta Washington DC Dupont Circle?

Cats and dogs are welcome at The Royal Sonesta Washington DC Dupont Circle, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

The Royal Sonesta Washington DC Dupont Circle Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 654 out of 1109 reviews
Rating 8 - Good. 233 out of 1109 reviews
Rating 6 - Okay. 101 out of 1109 reviews
Rating 4 - Poor. 63 out of 1109 reviews
Rating 2 - Terrible. 58 out of 1109 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nataliia

Liked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool digs
The hotel gave me a large room on an upper floor and a daily food credit. I also made use of one of the bikes on two days. Great way to get around DC. Staff was helpful over all. Restaurant is a bit expensive but good. Gym is solid.
Stayed 3 nights in Jan 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay at Royal Sonesta again
Stayed 4 nights in Jan 2025

4/10 Poor

Sonia

Travelled with family
Liked: Cleanliness
Liked the color scheme of the room- however, could not figure out the thermostat-room was cold! Water pressure in the shower was low
Stayed 3 nights in Jan 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Caroline

Stayed 3 nights in Jan 2025

10/10 Excellent

Keona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed!
Stayed 2 nights in Dec 2024

10/10 Excellent

Connor

Stayed 4 nights in Jan 2025

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommends to others
Stayed 2 nights in Jan 2025

10/10 Excellent

Tomasena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Paolo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr
All was well
Stayed 5 nights in Jan 2025

10/10 Excellent

Mandana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It fit my need for a Dupont Circle hotel very well.
Stayed 1 night in Jan 2025

10/10 Excellent

Naveen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Ananias

Disliked: Staff & service
Booked this location from Fri thru Mon. But midway thru our stay we realized how terrible the road conditions would be as DC was expecting 10 inches of snow beginning Sunday night. So I went to the front desk and asked if we left early, could we get a partial refund for the unused night? The front desk told me yes if we were out by 4pm. That heavily influenced our decision to leave early and we packed and checked out. After checking out, we were THEN told that a refund wasn’t possible since we used a 3rd party site. Hotels.com chat said that wasn’t true and it lead to a huge back and forth that resulted in 0 results. Terrible to not help your customers when a severe winter storm was coming. Not staying here again and I’m hesitant to ever use Hotels.com again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is smartly renovated as a modern with a historic twist. The staff is super friendly. Front desk folks genuinely smile (and even taught me how to use an elevator lol).
Stayed 5 nights in Jan 2025

6/10 Okay

Lee

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sort of Like Staying in a Kennel
Lots of dogs. Big dogs. Barking dogs. The property was in a good location and was a good value at the time I booked, although the resort fee is a ripoff. Just charge a fair price for the room.
Stayed 6 nights in Dec 2024

8/10 Good

Christine, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
It is clean, and the location is excellent. When I arrived, I struggled with my luggage at the door and there was no employee around for assistance. It was noisy at midnight in the rooms surrounding me but those occupying those rooms did settle down not long after that.
Stayed 1 night in Jan 2025

4/10 Poor

Twana

Stayed 2 nights in Dec 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value & incredible location
Room was clean, spacious, bed and linens sumtuous, bathroom lovely. Coffee and bottled water provisions were provided in abundant proportions. We were disappointed with the 11:00am check out which I found to be especially early. I'd stay here again gladly, even not withstanding my disappointment being kicked out so early.
Stayed 5 nights in Dec 2024

10/10 Excellent

Patrick

Stayed 2 nights in Dec 2024

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 1 night in Dec 2024

10/10 Excellent

Zina

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024