del Lago Resort & Casino

4.0 star property
Hotel with 7 restaurants, in the vicinity of Montezuma Winery

Photo gallery for del Lago Resort & Casino

Property entrance
Couples treatment room(s), sauna, steam room, body treatments
Couples treatment room(s), sauna, steam room, body treatments
Lobby sitting area
Casino

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • 24/7 front desk
  • Breakfast available
  • Gym
  • Bar
  • Pet-friendly
The current price is NZ$224
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
1133 Route 414, Waterloo, NY, 13165
  • del Lago Resort & Casino
    ‪1 min walk‬
  • Montezuma Winery
    ‪8 min drive‬
  • Waterloo Premium Outlets
    ‪13 min drive‬

Room options

Room, 2 Queen Beds, Refrigerator

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Rainfall showerhead
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Refrigerator

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Rainfall showerhead
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, Refrigerator

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Rainfall showerhead
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Refrigerator

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Rainfall showerhead
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

Junior Studio Suite, 1 King Bed, Refrigerator

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Rainfall showerhead
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 Bedroom, 2 Bathrooms

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Rainfall showerhead
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Waterloo

At del Lago Resort & Casino, you'll be 7.9 km (4.9 mi) from Montezuma Winery and 9.7 km (6 mi) from National Memorial Day Museum. Highlights at this hotel include 7 restaurants, 4 bars/lounges and a full-service spa. .A relaxing visit to Spa del Lago can include deep-tissue massages, hot stone massages and mani/pedis along with access to the sauna and steam room. The restaurant, Vine Bar & Grill, is open for lunch and dinner. Enjoy the nightclub and 24-hour gym. Meeting rooms and a business centre are among the business amenities offered. Other amenities include a casino and a coffee shop/cafe. Buffet breakfast is available. There's also the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Waterloo hotel include Women's Rights National Historical Park and Lake Hiddenwood State Park.

What's nearby

  • del Lago Resort & Casino - 1 min walk
  • Montezuma Winery - 8 min drive
  • It's A Wonderful Life Museum - 9 min drive
  • Montezuma National Wildlife Refuge - 10 min drive
  • Waterloo Premium Outlets - 13 min drive

Restaurants

  • ‪Subway - ‬7 min drive
  • ‪McDonald's - ‬6 min drive
  • ‪DraftKings Sportsbook - ‬6 min walk
  • ‪Lizards Tailgaters Lounge - ‬9 min drive
  • ‪Connie's Diner - ‬7 min drive

About this property

del Lago Resort & Casino

Hotel with 7 restaurants, in the vicinity of Montezuma Winery
Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 4 bars/lounges.

A business centre and meeting rooms are available. A casino, a nightclub, and spa services are also featured at the business-friendly del Lago Resort & Casino. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Waterloo hotel is smoke free.

  • 205 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Casino
  • Nightclub
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Coffee shop
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Spa del Lago has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee: USD 12 per person
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Farmers Market Buffet
  • Food Court
  • Portico By Fabio Viviani
  • Sociale
  • Vine Bar & Grill

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Full-service spa
  • Nightclub

Family friendly

  • Free cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.00 per person
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

Frequently asked questions

What is the cancellation policy at del Lago Resort & Casino?

Del Lago Resort & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at del Lago Resort & Casino?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at del Lago Resort & Casino on 24 Feb 2025 start from NZ$224.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at del Lago Resort & Casino?

Yep, Spa del Lago is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

What luxury perks are available at del Lago Resort & Casino?

Del Lago Resort & Casino features a full-service spa, a nightclub and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes del Lago Resort & Casino a romantic place to stay?

Couples spa treatments and a bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at del Lago Resort & Casino.

Does del Lago Resort & Casino serve breakfast?

Yeah, buffet breakfast is served at del Lago Resort & Casino.

Is there a free airport shuttle available at del Lago Resort & Casino?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at del Lago Resort & Casino?

Yep, you can grab a meal at del Lago Resort & Casino's onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at del Lago Resort & Casino?

Check-in begins at 4 PM. Check-out time is 11 AM.

del Lago Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 957 out of 1387 reviews
Rating 8 - Good. 266 out of 1387 reviews
Rating 6 - Okay. 82 out of 1387 reviews
Rating 4 - Poor. 59 out of 1387 reviews
Rating 2 - Terrible. 23 out of 1387 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Nov 2024

2/10 Terrible

buddha

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The power was out for hours, came on about 5 hours after. It’s morning now, TV still not working. Staff was extremely rude regarding the black, very disrespectful to my self and my wife when asking about the power….!! Never coming back, ever. Wouldn’t even do a refund for us. Terrible customer service….!!!
Stayed 1 night in Nov 2024

10/10 Excellent

patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing. Great size, beds were very comfortable and TV was big.
Stayed 1 night in Nov 2024

8/10 Good

Raymond

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Elevators were not operational when we had to depart.
Stayed 1 night in Nov 2024

10/10 Excellent

Jean-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Very cool place to stay. Nice large room. Excellent service.
Stayed 1 night in Nov 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great hotel and casino. Stayed one night and the room was spacious and very clean!
Stayed 1 night in Nov 2024

10/10 Excellent

Marti

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I great hotel to stay at! Room was wonderful and bed was one of the most comfortable hotel beds I’ve ever slept in! Dinner at Portico was delicious and the filet mignon was cooked to perfection. Lots of choices to play at the casino as well!
Stayed 1 night in Nov 2024

8/10 Good

Victoria M, Leland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a huge hotel. It was not in as good condition as I would have thought. Furniture was a bit run down, there were bugs in the room, broken equipment, low supplies. However, the staff were all very friendly. The casino part was easy entry from the hotel if you wanted to use it. Basic food was available which was convenient.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many good dining options. The room was nice, simple, and clean. It was pretty quiet in the room. Easy to get around. Price of room was high for this area.
Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel /casino was great. The restaurant ares were not so great specifically the Cafe and smash burger staff were very rude.
Stayed 1 night in Nov 2024

10/10 Excellent

Lori-Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!! Loved our stay - great value!
Stayed 1 night in Nov 2024

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the casino. Everything was easy to find as far as getting around in the hotel section. The room was large and very clean, large bathroom. Staff was very friendly and helpful. We would definitely stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Clean. Nice. Friendly staff
Stayed 1 night in Nov 2024

6/10 Okay

Kelli, Rochester

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Girl's weekend and spent time shopping and in the casino. Lots of restaurants on site. Room was very comfortable and beautifully decorated. Would definitely return.
Stayed 1 night in Nov 2024

8/10 Good

Joseph

Liked: Staff & service
We’ve stayed here before. It is convenient on our trip to Boston. This trip our TV kept losing the internet connection.
Stayed 1 night in Nov 2024

10/10 Excellent

kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
Very nice room. No microwave. Had a fire drill at 2am...no one happy about that. Restaurants in the hotel were limited to either very expensive or sandwich type food court shops. Otherwise, fine.
Stayed 1 night in Sep 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
We went for a concert but wasn’t told it was cancelled til we checked in so kinda disappointed but made the best of it. Our room was upgraded to a suite so that was nice
Stayed 1 night in Oct 2024

6/10 Okay

chad

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to see a show
Me and the wife stayed two nights food was just ok. Most of the staff seemed like they are force to be there. We went for a concert. The concert venue is amazing. The hotel room is very good
Stayed 2 nights in Nov 2024

8/10 Good

James, Rochester

Travelled with family
Unfortunately the rooms need updating. Our bathroom door was broken completely off the track & just laying against the wall. No response from management. Otherwise the staff was good & attentive when we needed towels as there weren’t any in the room
Stayed 1 night in Nov 2024

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful breakfast at the cafe on main floor. Great coffee! Nice, large rooms. Great staff!
Stayed 2 nights in Nov 2024