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Hawthorn Extended Stay by Wyndham West Palm Beach

2.5 star property
Hotel with free breakfast, near Tanger Outlets Palm Beach

Photo gallery for Hawthorn Extended Stay by Wyndham West Palm Beach

Lobby
Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk
BBQ/picnic area
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
The current price is NZ$350
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
301 Lamberton Dr, West Palm Beach, FL, 33401
  • Tanger Outlets Palm Beach
    ‪12 min walk‬
  • Clematis Street
    ‪5 min drive‬
  • CityPlace
    ‪6 min drive‬
  • West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪6 min drive‬

Room options

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Accessible, Non Smoking (Mobility)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms, Accessible, Non Smoking (Mobility)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 47 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Impaired)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Impaired)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Mobility)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Queen Beds, Accessible, Non Smoking (Mobility)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed, Accessible, Non Smoking (Mobility)

Premium bedding, pillow-top beds, in-room safe, desk

Presidential Suite, 1 King Bed, Accessible, Non Smoking (Mobility)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 47 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Mobility)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Mobility/Hearing Impaired)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Queen Beds, Accessible, Non Smoking (Mobility/Hearing Impaired)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

West Palm Beach

At Hawthorn Extended Stay by Wyndham West Palm Beach you'll be 1 km (0.6 mi) from Tanger Outlets Palm Beach and 4 km (2.5 mi) from Kravis Center For The Performing Arts. Highlights at this hotel include an outdoor swimming pool, a complimentary breakfast and in-room kitchens. .Enjoy the gym and pool loungers as well as access to free bike hire. 2196 square feet (204 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this West Palm Beach hotel, you'll be 4 km (2.5 mi) from Palm Beach County Convention Center and 4.5 km (2.8 mi) from Clematis Street.

What's nearby

  • Tanger Outlets Palm Beach - 12 min walk - 1.1 km
  • Palm Beach County Convention Center - 5 min drive - 4.4 km
  • Clematis Street - 5 min drive - 4.8 km
  • Kravis Center For The Performing Arts - 6 min drive - 4.8 km
  • CityPlace - 6 min drive - 5.0 km

Getting around

  • Mangonia Park Station - 8 min drive
  • West Palm Beach, FL (PBI-Palm Beach Intl.) - 6 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬15 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Wendy's - ‬14 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬12 min walk

About this property

Hawthorn Extended Stay by Wyndham West Palm Beach

Hotel with free breakfast, near Tanger Outlets Palm Beach
Hawthorn Extended Stay by Wyndham West Palm Beach offers its guests an outdoor pool, a fitness centre, and complimentary bicycles. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 2196 square feet (204 square metres) and includes conference space. A library, barbecue grills, and a vending machine are also featured at the business-friendly Hawthorn Extended Stay by Wyndham West Palm Beach. An area shuttle within 5 miles and an airport shuttle during limited hours are available for a fee. Self parking is free.

  • 1 building
  • 112 guestrooms or units
  • 6 levels
  • Conference rooms
  • 2196 sq ft of conference space
  • 204 sq. m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
Hawthorn Extended Stay by Wyndham West Palm Beach offers 112 accommodations with a safe and free newspapers. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 11:00 PM
  • Area shuttle (surcharge) up to 5 miles
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,196 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35 per room (return)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hawthorn Suites West Palm Beach
Hawthorn Suites Wyndham Hotel West Palm Beach
Hawthorn Suites Wyndham West Palm Beach
West Palm Beach Hawthorn Suites
West Palm Beach Wyndham
Wyndham West Palm Beach
Hawthorn Suites By Wyndham West Palm Beach Hotel West Palm Beach
West Palm Hawthorn Suites
Hawthorn Suites Wyndham West Palm Beach Hotel
West Palm Hawthorn Suites
West Palm Beach Hawthorn Suites
Hawthorn Suites by Wyndham West Palm Beach
Hawthorn Extended Stay by Wyndham West Palm Beach Hotel

Frequently asked questions

What is the cancellation policy at Hawthorn Extended Stay by Wyndham West Palm Beach?

Hawthorn Extended Stay by Wyndham West Palm Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hawthorn Extended Stay by Wyndham West Palm Beach?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Hawthorn Extended Stay by Wyndham West Palm Beach on 6 Apr 2025 start from NZ$350.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hawthorn Extended Stay by Wyndham West Palm Beach?

Yep, Hawthorn Extended Stay by Wyndham West Palm Beach has a free self car park.

Are there any beaches close to Hawthorn Extended Stay by Wyndham West Palm Beach?

The closest beach to Hawthorn Extended Stay by Wyndham West Palm Beach is Lake Worth Beach (12.5 km).

Does Hawthorn Extended Stay by Wyndham West Palm Beach have a pool?

Hawthorn Extended Stay by Wyndham West Palm Beach has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is Hawthorn Extended Stay by Wyndham West Palm Beach family-friendly?

You bet! With amenities such as an arcade and free food shopping service, as well as free infant beds in the guestrooms, it's no surprise that Hawthorn Extended Stay by Wyndham West Palm Beach is a hit with families.

Does Hawthorn Extended Stay by Wyndham West Palm Beach serve breakfast?

Yeah, our travelers adore the free buffet brekkie here! Served weekdays from 6:30 AM to 9:30 AM and on weekends between 7 AM and 10 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Hawthorn Extended Stay by Wyndham West Palm Beach?

No, but there's an airport shuttle that runs from 7:00 AM - 11:00 PM for a fee.

What time are check-in & check-out at Hawthorn Extended Stay by Wyndham West Palm Beach?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hawthorn Extended Stay by Wyndham West Palm Beach?

No, only service animals are allowed.

Hawthorn Extended Stay by Wyndham West Palm Beach Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 739 out of 1137 reviews
Rating 8 - Good. 252 out of 1137 reviews
Rating 6 - Okay. 77 out of 1137 reviews
Rating 4 - Poor. 33 out of 1137 reviews
Rating 2 - Terrible. 36 out of 1137 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Stayed 3 nights in Sep 2024

6/10 Okay

Jose Antonio

Disliked: Cleanliness, property conditions & facilities
No working air conditioning
Stayed 1 night in Dec 2024

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, nice breakfast, friendly staff
Stayed 15 nights in Dec 2024

10/10 Excellent

Louis

Stayed 14 nights in Dec 2024

10/10 Excellent

Joan

Stayed 3 nights in Dec 2024

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel wreaked off fragrances and strong laundry detergents and bleach which made me very ill due to a severe allergic reaction with photos to prove it. The restful vacation turned into a nightmare after encountering an arrogant belligerent rude receptionist employee. The managers were MIA. I was traumatized by the event and will never set foot in a Wyndham hotel again.
Stayed 8 nights in Dec 2024

10/10 Excellent

Marge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, staff very friendly and helpful, breakfast delicious
Stayed 1 night in Dec 2024

8/10 Good

Regan Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Free breakfast was better than average. Staff was very friendly and eager to help. Bed and pillows were great.
Stayed 7 nights in Dec 2024

8/10 Good

Sofya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great,just have to make a suggestion. The shampoo, the conditioner and the body wash should be in big bottles like many other hotels that i have stayed on!
Stayed 1 night in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Joshua

Stayed 1 night in Nov 2024

6/10 Okay

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, good location, and unfriendly greeting
Occasionally, when I arrive early, innkeepers either say, "Sorry, we don't have any rooms available early," or “let me see what I can do” and often they are happy to accommodate me. For the very first time in my forty years of business and pleasure travel over across four continents, Hawthorn by Wyndham wanted to charge me an outrageous amount to check in 90 minutes early, and they were very curt and impolite about it when I expressed my surprize, given this is the first time I’ve been asked to pay a junk fee for a slightly early check-in. This is a customer experience failure and I booked my December stay in the area in a competitor’s hotel not owned by the Wyndham group.
Stayed 3 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Great property
Stayed 1 night in Dec 2024

8/10 Good

Priyanka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Decent property at good location. However rooms had a weird smell ( maybe of cooking)
Stayed 2 nights in Dec 2024

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

John

Stayed 2 nights in Nov 2024

8/10 Good

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Overall very happy. One night booked last minute paid $165. The room was HUGE. With a full kitchen and sitting area. Wasn’t expecting that. Was impressed with the staff at the front desk. The man that helps with shuttle and breakfast deserves a raise - his energy and joy were infectious. Changed my mood instantly. The free breakfast was great- we loved the build your own breakfast burrito and the make your own waffles. I didn’t get a chance to check out the pool. Very clean, the lobby smells wonderful. My room was very clean but there were a couple of hairs that weren’t mine on the couch and one on a towel. No big deal. I know that’s just how it is. My only actual complaint was that the room was exceptionally humid. The air worked well and we could adjust it, but the humidity was still palpable when you stepped inside the room from the hall. I would have liked if there was ice in the room. Wonderful stay overall. Thank you!
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer, Lake Placid

Stayed 1 night in Nov 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Adrian

Stay at the Hawthorn Wyndham west palm beach
The room was nice and very clean, the breakfast wasn’t so good, not much cnoice, I am still waiting for the deposit of 200 dollars I had to pay when I checked in.
Stayed 1 night in Dec 2024

10/10 Excellent

melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this Property
I have nothing but wonderful things to say about this property! Great location, great suite, great staff, great price!
Stayed 2 nights in Dec 2024

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place I would go back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, most comfortable bed ever !
Stayed 1 night in Dec 2024

8/10 Good

Ayreen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hawthorne Extended by Wyndham in West Palm Beach was a very clean place to stay! The cleaning ladies were very cordial. Please note … we did not have a good experience with their front desk staff! All of them were not pleasant and hospitable. This is the guest first impression when we first step in. They don’t smile, not friendly, as if we’re not allowed to ask questions - and if we did they were short and rude towards us! It took us 4 hrs to wait for their shuttle to pick us up from PBI airport come to find out their shuttle drive was out on vacation and advised us to take the Uber! Again i can’t stress enough … front desk staff were rude rude rude! Not hospitable! As if we’re not allow to ask questions. No smile with hard faces. It’s too bad the owner of this place doesn’t know. But I hope this message will reach them. This is sad to say that their front desk staff does not meet their Mission and Ststement. Therefore I cannot rate this place with a 5 star.
Stayed 3 nights in Dec 2024