Hotels & Accommodation near White Marsh Mall

good hotel

I didn’t know that or what an “extended stay” hotel was until I checked in. It was not listed here as one on this site unless I missed it. The check-in process was not as smooth as what I expected. The system to pay kept going in and out. I was given a key to a room that I had to view first “to make sure it was good” before getting an official room. I thought that was sketchy enough. When I went into the room, there were no silverware/cups/plates for the kitchen, the pillows were without pillow cases (one of the pillows were at the bottom of the bed), there were limited bathroom accessories, and the towels were stained. I was able to request additional items for the room to make it more comfortable and hospitable as I was hesitant to check out the other rooms offered to me. The hallways smelled like the food in everyone’s room and the elevator was broken. Thankfully it was fixed during our stay. Despite the major issues, the room was spacious, bed was comfortable, the AC was great, front desk rep was accommodating despite my complaints, and the location was convenient for food, gas, and other needs. I will not be staying at this hotel (really motel) suite again, however, it made due for one night, and other guests looked like they were used to this type of service/standard. Please consider my review as a way to improve on customer service, cleanliness, quality of the rooms, and clarity of the type of hotel this is on 3rd party sites. Thank you, An Unsatisfied Guest

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