2/10 Terrible
Misty C.
10 Oct 2024
Disliked: Cleanliness
Do not rent
First of all we rented without reading reviews, our bad. Then we read reviews and most of the negative ones were older and some newer ones were better. Photos of the property listed a separate garage with pool table, foosball and darts and that’s why we rented the place. One review stated that the “man cave” was not accessible upon arrival. I tried to reach out to Vacasa, the property manager to confirm is the pool room was available as that is why they rented, they NEVER responded. Several days before we were supposed to go I inquired again about the room and no response. I also through further research and by going to vacasa’s site I was able to find reviews that were not listed on VRBO that were horrible about stained bedding and sheets and stained carpets and the whole house smells like smoke, this is a very deceptive practice by VRBO and the length of time between multiple reports of the same shows Vacasa and the homeowner are complicit in this disgusting property. With this new information and the now state of emergency declaration because of the impending hurricane I asked VRBO for a refund and was told on the phone that would not be a problem and they just needed to contact the property manager. Well Vacasa called and said no refund under any circumstance, including a warning from our governor not to travel to western North Carolina. they still will not refund my money. They offered $100 for loss of amenity because they finally admitted that the man cave was not open
Misty C.
Stayed 2 nights in Sep 2024